Test 2

Front 1

Herzberg's original research on the two-factor theory was based upon _________.

Back 1

a group of 200 accountants and engineers

Front 2

An expectancy value of ____ indicates no chance that an outcome will occur after the behavior or act

Back 2

0

Front 3

John believes that employees are treated arbitrarily and inconsistently. This may be considered a perception of low _______________.

Back 3

procedural justice

Front 4

McClelland was the founder of the ____________________.

Back 4

learned needs theory

Front 5

Within the context of the expectancy theory of motivation, an individual's perception that first-level outcomes are associated with second-level outcomes is termed _______________.

Back 5

instrumentality

Front 6

Alderfer's ERG theory of motivation differs from Maslow's need hierarchy _______________.

Back 6

on how people move through the different levels of needs

Front 7

The Thematic Apperception Test (TAT) is _______________.

Back 7

a projective test

Front 8

_____________ theory implies that individuals are motivated to engage in behavior to satisfy one of the three sets of needs

Back 8

ERG

Front 9

Locke presents that if employees are in a state of positive inequity, i.e. overpaid, they are likely to _______________.

Back 9

adjust their idea of what constitutes an equitable payment to justify their pay

Front 10

According to Herzberg's two-factor theory the _________.

Back 10

absence of satisfiers doesn't prove highly dissatisfying

Front 11

Within the context of the expectancy theory of motivation, the preference for outcomes, as seen by the individual, is termed _______________

Back 11

valence

Front 12

According to equity theory, a ____________________ is any individual(s) or group used by Person as a referent regarding the ratio of inputs and outcomes.

Back 12

comparison other

Front 13

Maslow's theory assumes _______________.

Back 13

a person only progresses up the need hierarchy once his lower-level needs have been effectively met

Front 14

According to the two-factor theory of motivation, pay is generally considered a _______________.

Back 14

hygiene factor

Front 15

The frustration-regression process is associated with the _______________ theory of motivation.

Back 15

ERG

Front 16

The problem of "topping out" is typically associated with which of the following reward systems?

Back 16

Skill-based pay

Front 17

A supervisor describes her employee as having an intense sense of identification with the organization's goals and her strong feelings of involvement in organizational duties. The supervisor is most likely discussing the employee's ___________.

Back 17

commitment level

Front 18

___________ refers to the fact that we acquire much of our behavior by observation and imitation of others in a social context.

Back 18

Social learning

Front 19

Banking time off refers to the practice of ___________.

Back 19

allowing employees to build up time off credits for such behaviors as good performance or attendance

Front 20

____________________ primarily addresses the relationship between attitudes toward inputs, outcomes, and practices

Back 20

Equity theory

Front 21

An assembly-line worker may believe that by behaving in a certain way she'll get certain things. This is a description of ___________.

Back 21

the performance-outcome expectancy

Front 22

Examples of intrinsic benefits include all of the following characteristics of a job except ___________.

Back 22

fringe benefits

Front 23

Examples of extrinsic rewards include all of the following characteristics of a job except ___________.

Back 23

responsibility

Front 24

A boss shouting at an employee over a late report is an example of ___________.

Back 24

punishment

Front 25

Which of the following is not a traditional form of gainsharing?

Back 25

Skinner Plan

Front 26

Benefits of skill-based pay include all of the following except ___________.

Back 26

decreased pay levels

Front 27

All of the following are considered intrinsic rewards except:

Back 27

a promotion

Front 28

The primary difference between the Scanlon and Rucker Plan® approach to gainsharing is that, ___________.

Back 28

Scanlon Plans do not attempt to account for inflation while Rucker Plans® do

Front 29

In __________ inflationary effects are roughly accounted for because increased sales value of goods is offset by the increased material and supply costs.

Back 29

a Rucker Plan®

Front 30

"Internals," according to Rotter are those individuals with

Back 30

high locus of control

Front 31

EQ refers to the ability to _____________________.

Back 31

perceive, evaluate, express and regulate emotions and feelings

Front 32

Research shows that satisfied employees _______ customer satisfaction and loyalty.

Back 32

increase

Front 33

Carol was late for work. Her manager assumes Carol's tardiness was due to traffic. This is an example of a(n) ___________.

Back 33

situational attribution

Front 34

Sam sees that a subordinate has failed to meet a deadline. He assumes that the problem is due to the employee's procrastination. Sam has committed the _________.

Back 34

fundamental attribution error

Front 35

Research has suggested a correlation between job satisfaction and _____________.

Back 35

turnover

Front 36

Cattell, a leading researcher on trait personality theories, concluded that there ______________

Back 36

are 16 basic traits that underline individual differences in behavior

Front 37

Pat, a two pack a day smoker, understands that smoking is dangerous to his health but when challenged states that it helps him study. Pat is using a ______ to reduce dissonance regarding his smoking.

Back 37

cognitive process

Front 38

Responses to psychological contract violations typically follow a sequential pattern. The sequence of response is: ________________________.

Back 38

voice, silence, retreat, destruction, exit

Front 39

While Sam's work results are excellent he often interfaces with management in a cynical and negative manner. When completing Sam's performance evaluation, his manager focuses on Sam's attitude and does not consider his results, and assigns Sam a poor rating. __________ may have influenced the assignment of the low rating.

Back 39

Selective perception

Front 40

Which of the following is NOT one of the components of EQ suggested by Goleman?

Back 40

Emotional stability

Front 41

Psychological contract violations are determined by __________.

Back 41

the individual

Front 42

Psychodynamic personality theory presents that conflict between the _______ and ________ are moderated but the __________.

Back 42

id, superego, ego

Front 43

Dissatisfied customers appear to _________ employee job dissatisfaction.

Back 43

decrease

Front 44

A person that believes that predispositions direct individual behavior in a consistent pattern is applying which of the primary theoretical approaches to personality?

Back 44

Trait

Front 45

In Kurt Lewin's formula B = f(I, E); I refers to ___________

Back 45

individual