Test 16

Front 1

Treat each individual based on their behavior. A neat/squared away outward physical appearance may be...

Back 1

misleading

Front 2

Barriers to successful communication include:

Back 2

-vagueness

-confusion

-blurred intended meaning

Front 3

_______ may be expressed through an excited voice.

Back 3

Anxiety

Front 4

Examples of avoidance include:

Back 4

-staring off into space

-chewing gum

-avoiding eye contact

Front 5

Behaviors that have a special meaning within a particular group?

Back 5

sociocultural behaviors

Front 6

A person's overly cooperative behavior may be intentionally misleading

Back 6

n/a

Front 7

When interviewing juveniles and their parents, you should:

Back 7

-separate parties

-communicate with them using their own words

-keep your questions structured and minimal

Front 8

Two types of noise:

Back 8

internal and external

Front 9

Communication that involves more than one person?

Back 9

interpersonal

Front 10

Four contextual dimensions of communication are:

Back 10

-physical

-social

-psychological

-temporal

Front 11

The physical space between people:

Back 11

proximity

Front 12

Three examples of body language:

Back 12

-posture

-hands (gestures/movements)

-expressions

Front 13

Culturally motivated behavior is not an excuse for criminal behavior

Back 13

n/a

Front 14

Gestures have different meanings to different cultures

Back 14

n/a

Front 15

Seemingly innocent casual gestures may be easily misinterpreted

Back 15

n/a

Front 16

A complete oral statement should include the 5 "W's"

Back 16

who, what, when, where, and why

Front 17

The process by which we make sense out of a package of info conveyed to us.

Back 17

Decoding

Front 18

One barrier to communication is ____________, which can be caused both by the speaker and the listener.

Back 18

self-centered behavior

Front 19

This type of communication carries the majority of the meaning?

Back 19

Nonverbal communication

Front 20

The study of the nature, degree, and effect of spatial separation of individual's naturally maintained in various relationships?

Back 20

proxemics

Front 21

While engaging in active listening, you should:

Back 21

provide encouragement and keep them talking

Front 22

The most important benefit of listening is:

Back 22

safety and can keep you alive

Front 23

The four stages of effective listening are:

Back 23

-hearing

-interpreting

-evaluating

-responding

Front 24

Factors that influence listening are:

Back 24

-Physical

-Conceptual

-Chronemics (use of time in comm)

-Haptics (use of touch in comm)

-Proxemics (use of space in comm)

Front 25

Pseudo listening is another barrier to communication

Back 25

n/a

Front 26

Listening is twice as important as speaking because we were born with two ears and one mouth.

Back 26

n/a

Front 27

During high risk situations, officers should be concerned with:

Back 27

officer safety

Front 28

The act of giving unequal treatment to a member of a certain group just because they are a member of that group?

Back 28

discrimination

Front 29

Idea that treatment is unequal even when it is non-discriminatory?

Back 29

expectation of discrimination

Front 30

Feeling or attitude based on incomplete info about a certain group, usually manifested as a negative bias towards them?

Back 30

Prejudice

Front 31

Idea that all members of a group are the same. Usually an incorrect assumption that is easily proven wrong.

Back 31

Stereotype

Front 32

Interpreters should be mindful of the following factors:

Back 32

-in PA, the number of residents/visitors who have difficulty speaking English is increasing

-This problem is particularly acute when an individual comes into contact with the criminal justice system.

Front 33

Law enforcement should advise interpreters of the following considerations:

Back 33

-confidentiality

-impartiality

-avoidance of conflict of interest

Front 34

It is best to use a disinterested person as an interpreter

Back 34

n/a

Front 35

A universally recognized gesture is:

Back 35

The smile

Front 36

Law enforcement may come into contact with different ethnicity's in cities as a result of:

Back 36

-tourism

-immigration

-religious beliefs

-different ethnic backgrounds

Front 37

Native Americans recognized federally, but not by PA:

Back 37

-Apache

-Iroquois

-Delaware

-Pueblo

-Tlingit

Front 38

Most hate crimes are reported by the media

Back 38

n/a

Front 39

The commission of specific crimes with malicious intent toward the race, color, religion, or natural origin of another individual or group of individuals?

Back 39

Ethnic intimidation

Front 40

FBI investigates racially motivated violence

Back 40

n/a

Front 41

How is Ethnic intimidation charged?

Back 41

The next degree higher than the underlying offense to which it is connected.

Front 42

Intrapersonal communication requires less than one other person.

Back 42

n/a

Front 43

Anything that distorts or interferes with a message?

Back 43

Noise

Front 44

5 different methods of communication:

Back 44

-Oral

-Written

-Non-verbal

-One-way

-Two-way

Front 45

Purposes of communication:

Back 45

-Personal discovery and venting emotions

-Discovery of external world

-sharing info

-Establishing meaningful relationships

-Changing attitudes and behaviors

-Persuading

-Entertainment

Front 46

Communication with less than one person

Back 46

intrapersonal

Front 47

Any environmental sound, lighting, odor, or any other thing able to be detected by human senses?

Back 47

external noise

Front 48

Any psychological or physiological constraint that affects comprehension?

Back 48

Internal Noise

Front 49

Packaging ideas and mental concepts into a communication form that is understandable to others?

Back 49

Encoding

Front 50

Required skills to decode?

Back 50

Communication package must be understood and then be translated into the receiver's mental image of its meaning

Front 51

Ineffective techniques to resolve interpersonal conflict include: (2)

Back 51

-Minimization
-Blaming a single party

Front 52

Officer appearance is a type of communication

Back 52

n/a

Front 53

Characteristics of active listening process (4):

Back 53

-encouragement

-restatement

-reflection

-summarization

Front 54

Goals of providing directive feedback:

Back 54

-promote trust and build rapport

-promote value recognition and clarification

-develop problem solving alternatives

Front 55

Non-verbal factors that influence listening:

Back 55

-Vocal tone

-facial expression

-eye contact

-body movements

-posture/body position

-Haptics

-Proxemics