Schedule Changes

Front 1

Multiple schedule changes

Back 1

There may be times when there are multiple schedule changes on an itinerary

Front 2

Where to go to find out what changed

Back 2

Make sure you check your pad notes for him for information as what changed. You can also check the history screen for details about what changed

Front 3

How does allegiant contact the customer to reschedule

Back 3

Contact the passenger by email then phone. Put the booking in the Reacom queue.

When the passenger response to the email and calls into the call center the agent advise of their options or lack of options.

They are removed from the contact queue only when they have made their decision

Front 4

Reason for a schedule change

Back 4

Aircraft availability, route changes, service to new markets, airport curfews or availability, passage your feedback, crew resources

Front 5

Schedule change cancel fee

Back 5

The customer can make one change to the reservation and have one change or cancel fee waved. Passengers will pay any additional fair if the passenger does not have travel protection and the egg knowledged button is still there. Passengers can make changes with in seven days

Front 6

Schedule changes more than four hours plus.

(Our Way)

Back 6

Passengers who except schedule changes will not be charged any difference in airfare rental cars etc.

if there is a reduction of calls the difference is refund it back to the purchasing card

Front 7

Schedule changes more than four hours plus

(Their way)

Back 7

If the new schedule is not satisfactory to the passenger they may move to alternate dates at no additional cost for the airfare portion only.

Any additional cost to the hotel, Auto rental will be the responsibility of the passenger

Front 8

If there was a schedule change in the customer already has made a change one time can they make additional changes?

Back 8

Any changes made after the first change will be subject to normal terms and conditions

Front 9

Schedule changes more than four hours plus

(High way)

Back 9

The passenger may request a full refund or credit voucher if they want to cancel their reservation.

Returned to the original credit card within 7 to 10 days

Front 10

Schedule changes more than four hours.

(REFUND)

Back 10

Passengers may request a full refund or credit voucher if they want to cancel the reservations.

Return to the original credit card within 7 to 10 days

Front 11

Paid with the credit voucher and needs a voucher refund

Back 11

If the reservation was paid for using a credit voucher it will remain as a credit and must be put back on the original itinerary

Front 12

Credit card surcharge refunded only?

Back 12

Refund it if the DOT rule applies, more than four hours schedule change, customer operations says full refund

Front 13

Will allegiant cover the expense of additional nights on a vacation package. For a schedule change.

(Our Way)

Back 13

If the customer except the schedule change, allegiant will cover the expense of additional nights if a vacation package was purchased through allegiant travel

Front 14

Will allegiant refund any loss of days cause by the schedule change if a vacation package was purchased through allegiance travel

Back 14

If the customer except the schedule change allegiant will refund any loss of days cause by schedule changes if a vacation package was purchased through allegiant travel