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87 Cards in this Set

  • Front
  • Back
  • 3rd side (hint)
All of the following are the most frequently used training techniques EXCEPT:
A) computer-based games and simulations.
B) instructor-led classrooms.
C) workgroups and manuals.
D) role plays.
Feedback: Page: 234
A) computer-based games and simulations.
In this variation of the lecture method, two or more speakers present information and ask question.
A) Standard lecture
B) Panels
C) Student presentations.
D) Team teaching
Feedback: Page: 236 (Table 7.1)
B) Panels
The following are all advantages of using videos as a component of training EXCEPT:
A) trainers can review, slow down, or speed up the lesson.
B) trainers can watch the video multiple times if they have access to it during and after the training session.
C) trainees are provided with consistent instruction.
D) the dramatic theme of the video enhances the important learning points.
Feedback: Page: 238
D) the dramatic theme of the video enhances the important learning points.
This is an attractive training method because compared to others; it needs less investment in time or money for materials, trainer's salary, or instructional design.
A) Apprenticeship
B) Self-directed learning
C) On-the-job training
D) Simulation
Feedback: Page: 239
C) On-the-job training
The major advantage of apprenticeship programs is that learners can _____ while they learn.
A) gain experiencee
B) earn pay
C) share knowledge
D) train juniors
Feedback: Page: 242
B) earn pay
In case studies, trainees are required to analyze and critique the actions taken, indicating the appropriate actions and suggesting what might have been done differently.
A) True
B) False
Feedback: Page: 245
A) True
Meaningfulness of business games are enhanced if they are imaginative.
A) True
B) False
Feedback: Page: 247
B) False
Vicarious reinforcement occurs when a trainee sees a model being reinforced for using certain behaviors
A) True
B) False
Feedback: Page: 248
A) True
Trust falls require each trainee to stand on a platform five to six feet above the ground and fall backward into the arms of fellow group members.
A) True
B) False
Feedback: Page: 253
A) True
Team training usually involves singular methods.
A) True
B) False
B) False
Cable installers learn how to correctly install cable and high-speed internet by crawling through two-story houses built inside a training center. This is an example of _______
a. adventure learning.
b. O-J-T.
c. simulations.
d. virtual reality.
c. simulations.
Which of the following is training methods has the highest level of transfer of training and the lowest cost?
a. role play
b. action learning
c. adventure learning
d. self-directed learning
b. action learning
Development time for self-directed learning is longer than for other types of training
programs.
a. true
b. false
a. true
All of the following are true regarding role play except ________
a. outcomes depend upon the emotional reactions of other trainees.
b. role play provide trainees with detailed situational information.
c. debriefing is a critical part of role play.
d. interpersonal responses are the major focus.
b. role play provide trainees with detailed situational information.
Which of the following are components found in a typical behavior modeling session?
a. Presentation of the key behaviors, videotape of a model, practice opportunities, and a planning session
b. Videotape of a model, planning session, one-on-one coaching, and practice opportunities
c. Presentation of key behaviors, videotape of a model, participation in a case study group, and planning session
d. Lecture, videotape of a model, on-the-job coaching, and practice opportunities
a. Presentation of the key behaviors, videotape of a model, practice opportunities, and a planning session
The components of team learning are
a. knowledge, attitude, and behavior.
b. skills, abilities, and beliefs.
c. summative, formative, evaluative.
d. proactive, reactive, reflective.
a. knowledge, attitude, and behavior.
Which of the following training methods is best for transfer of learning?
a. self-directed learning
b. behavior modeling
c. role playing
d. business games
b. behavior modeling
A statement of the basic components of O-J-T is: Tell, Show, Do, Review.
a. true
b. false
a. true
Which of the following is not true of business games? They ______
a. primarily focus on strategic management and marketing.
b. are primarily used for management skill development.
c. include board games.
d. require debriefing to be effective.
a. primarily focus on strategic management and marketing.
Which training method does not belong with the other three?
a. experiential learning
b. apprenticeships
c. behavior modeling
d. case studies
a. experiential learning
_____ percent of teenagers with Internet access reported that they relied most on Internet sources in completing their most recent school project.
A) Thirty three
B) Forty seven
C) Seventy one
D) Twenty one
Feedback: Page: 269
C) Seventy one
The following are all benefits of new technology that have been incorporated into training, EXCEPT:
A) employees can gain control over when and how they receive training.
B) employees' accomplishments during training can be monitored.
C) employees can access knowledge and expert systems on an as-needed basis.
D) employees can choose the type of media (print, sound, video) they want to use in a training program.
Feedback: Page: 270
A) employees can gain control over when and how they receive training.
This typically involves videoconferencing and/or computers for the delivery of instructions from a trainer to trainees who are different locations.
A) Web-based training
B) Distance learning
C) E-learning support
D) Blended learning simulations
Feedback: Page: 273
B) Distance learning
The following are all disadvantages associated with multimedia training EXCEPT:
A) it is expensive to develop.
B) is ineffective for certain training content.
C) may lead to trainee anxiety with using technology.
D) can be a lack of agreement on consolidation.
Feedback: Page: 274 (Table 8.2)
D) can be a lack of agreement on consolidation.
Which one of the following is NOT an advantage of e-learning?
A) Supports the company's business strategy and objectives.
B) Training can be delivered to geographically dispersed employees
C) It can link learners to other content, experts, and peers.
D) Provides ample proof concerning return on investment.
Feedback: Page: 280
D) Provides ample proof concerning return on investment.
Online learning allows more employees to gain access to these types of programs in a quicker time period than if face-to-face instruction is used.
A) True
B) False
Feedback: Page: 281
A) True
Designing the course for the available bandwidth or increasing the bandwidth is a suggested tip for developing the needs assessment factor of effective online learning.
A) True
B) False
Feedback: Page: 282 (Table 8.5)
B) False
Simply providing learner control ensures that trainees will use all the features provided by online learning.
A) True
B) False
Feedback: Page: 284 – 285
B) False
Learning portals provide not only one-stop shopping for a variety of training programs from different vendors but also access to online classes.
A) True
B) False
Feedback: Page: 287
A) True
Authoring tools can be used to create presentations, surveys, quizzes, animation, and graphics and to provide sound, video, and text for online learning.
A) True
B) False
Feedback: Page: 299
A) True
Compared to other technology-based training methods, ___________ has the lowest level of transfer of training.
a. distance learning
b. CD-ROM
c. Simulations
d. Intelligent tutoring
a. distance learning
Which of the following is not true for online learning?
a. Learners are equally satisfied with Web-based and classroom instruction.
b. E-learning is not effective for all learners.
c. Web-based learning is more effective than classroom instruction using similar methods.
d. Online instruction is better than classroom for teaching declarative knowledge.
c. Web-based learning is more effective than classroom instruction using similar methods.
All of the following except ____________ are benefits of using technology in training.
a. employees gain control over when and where they receive training.
d. trainee travel costs are reduced
c. coaching and mentoring are improved
d. paperwork and administrative time are reduced
c. coaching and mentoring are improved
__________ is an interactive training experience in which a computer provides a stimulus, the trainee responds, and the computer analyzes responses and provides feedback.
a. An expert system
b. EPSS
c. An LMS
d. Computer-based training
d. Computer-based training
Online learning is most effective for teaching _________
a. complex analytical skills.
b. conceptual skills.
c. interpersonal skills.
d. cognitive knowledge.
d. cognitive knowledge.
All of the following except ____________ is a principle for designing e-learning.
a. exercises are located in one, easily found location
b. text is aligned closely to visuals
c. key concepts are explained prior to the full process associated with the concepts
d. exercises mimic the context of the job
a. exercises are located in one, easily found location
All of the following except _________ is a situation in which training support is most needed.
a. Employee turnover is low.
b. Task performance is infrequent.
c. The consequences of error are damaging.
d. The task is lengthy, difficult and information intensive.
a. Employee turnover is low.
Which of the following can be used both as a training tool and as a tool to improve work performance?
a. webcasting
b. expert systems and EPSS
c. virtual reality
d. multi-media training
b. expert systems and EPSS
Blended learning has been found to be more effective than face-to-face instruction for motivating trainees to learn.
a. true
b. false
a. true
A(n) ______________ is a technology platform that can be used to automate administration, development and delivery of all of a company’s training programs.
a. learning management system
b. continuous learning organization
c. EPSS
d. expert system
a. learning management system
An example of an internal pressure that affects organization’s training needs is _____________
a. the need to develop managers with a global perspective.
b. failure to provide training.
c. managing workforce diversity.
d. basic skills training.
d. basic skills training.
The first step in the succession planning process is ___________
a. Develop the succession planning review.
b. Determine how employee potential will be measured
c. Identify the employees who are included in the plan.
d. Identify what positions are included in the plan.
d. Identify what positions are included in the plan.
Cross-cultural preparation
a. should not include families, because they are not the company's responsibility.
b. focuses on preparing the plant in the other country for a newcomer.
c. should help to prepare the expatriate and his/her family for cultural differences.
d. is not necessary for the overseas assignment if he/she is chosen carefully.
c. should help to prepare the expatriate and his/her family for cultural differences.
If an expatriate were assigned to ___________ the rigor of their pre-departure training should be highest for which of the following country assignments?
a. Vietnam
b. Canada
c. Scotland
d. France
a. Vietnam
___________ is (are) an example of a high rigor training method.
a. Briefings employee's performance at all possible times during the day.
b. Role play
c. Videos.
d. Case studies
b. Role play
Succession planning involves all except which of the following?
a. Requires senior management to systematically conduct a review of leadership talent in the company.
b. Assures that top-level management talent is available.
c. It identifies specific employee replacements for each managerial position within the company.
d. It provides a set of developmental experiences that managers must complete to be considered for top management positions.
c. It identifies specific employee replacements for each managerial position within the company.
. Use of ___________ is growing due to their knowledge and lower cost.
a. host-country nationals
b. expatriates
c. third-country nationals
d. parent-country nationals
a. host-country nationals
Which of the following is not associated with long-term success of diversity programs?
a. managers are rewarded for progress toward diversity goals
b. diversity goals are tied to business objectives
c. diversity programs are evaluated in terms of productivity.
d. employee feedback is collected and management responds to it
c. diversity programs are evaluated in terms of productivity.
Employers are not required to make reasonable accommodation in a training program for a disabled employee if the employee does not request it.
a. true
b. false
a. true
Surveys of diversity training efforts have found all except _____
a. the most common area addressed is the pervasiveness of stereotypes, assumptions and biases.
b. over 50% of respondents report programs have a long term effect.
c. three-fourths of respondents leave training with a positive attitude toward diversity.
d. fewer than one-third of companies do a long-term evaluation.
b. over 50% of respondents report programs have a long term effect.
Training
a. is focused on future responsibilities, while development focuses on the present.
b. is focused on current job performance, while development focuses on the future.
c. activities tend to be more voluntary than development activities.
d. is individual-focused, while development is strictly team-focused.
b. is focused on current job performance, while development focuses on the future.
___________ is not an approach used to develop employees?
a. Formal education
b. Assessment
c. Job experiences
d. Action learning
d. Action learning
Companies that have evaluated their tuition aid reimbursement programs have found they accomplish all except ________
a. increase retention rates.
b. lead to reduced development costs.
c. increase employees’ readiness for promotion.
d. improve job performance.
b. lead to reduced development costs.
The Myers-Briggs Type Indicator (MBTI) could be helpful to a manager in all but one of the following situations. Name the exception.
a. Developing teams
b. Becoming more effective in interpersonal communications
c. Evaluating employees' promotional potential
d. Delegating employee work assignments
c. Evaluating employees' promotional potential
An in-basket exercise in an assessment center
a. is a self-assessment tool to identify occupational and job interests.
b. is a simulation of the administrative tasks of a manager.
c. measures interpersonal and personal skills.
d. requires participants to work together to solve a problem within a certain time limit.
b. is a simulation of the administrative tasks of a manager.
Research shows that the most change resulting from upward feedback and 360-degree systems occurs in individuals who ________
a. receive higher ratings from others than they gave themselves.
b. whose self ratings were similar to ratings from others.
c. tend to rate others lower than they rate themselves.
d. receive lower ratings from others than they gave themselves.
d. receive lower ratings from others than they gave themselves.
A major assumption of using job experiences for development is that
a. development occurs best when job demands involve obstacles and creating change
b. development depends on having a supportive boss and coach
c. development occurs best when employees experience high levels of stress in their jobs.
d. development occurs when there is a mismatch between the employees' skills and the skills required for the job.
d. development occurs when there is a mismatch between the employees' skills and the skills required for the job.
Negative outcomes of job rotation include all except __________
a. higher costs than other development methods
b. a short-term perspective of problems and solutions.
c. motivation may suffer due to insufficient time in one position to receive a
challenging assignment
d. reduced productivity in the rotating employee’s home department
a. higher costs than other development methods
All of the following except _______ are personality characteristics of people likely to seek a mentor and be attractive as protégés.
a. conscientiousness
b. emotional stability
c. high need for power
d. ability to adapt to a situation
a. conscientiousness
The primary reason assessment centers are useful for development purposes is participants receive feedback on their strengths and weaknesses.
a. true
b. false
a. true
Voluntary, future focus, high use of work experience
>> development
evaluation measures knowledge not in training objectives
>> contamination
Most popular psychological test for EE development
>> MBTI
(Myers-Briggs Type Indicator)
Collecting information & providing feedback about behavior, communication style, values & skills
>> assessment
Next to last step in Training Design Process
>> selecting training methods
equipment and material are same in training as on job
>> identical elements
Self-management, peer & management support
>> ensuring transfer of training
first step in designing evaluation plan
>> determine training objectives
trainee’s belief that rewards will result from learning
>> instrumentality
ability to apply learned skills when work not identical to training
>> far transfer
EPSS
>> electronic performance support system
ASTD
>> American Society of Training & Development
performance vs. mastery
>> goal orientations
Observation, focus groups, interviews, records
>> needs assessment techniques
performance is measured from 4 perspectives
>> balanced scorecard
setting specific and challenging goals
>> maximizes performance
expectations of unequal distribution of power in a hierarchy
>> power distance
degree of difference between home and host country culture determining depth of training need
>> rigor
Program to diagnose, coach & support managers with dysfunctional behavior
>> ICE - Individual Coaching for effectiveness
Extent to which EEs define their personal values according to their work
>> career identity
Computer provides stimulus, analyzes responses & provides feedback
>> computer based training
interactive video, virtual reality, CD ROM, online learning
>> computer based training
knowledge gained through experience not formal training
>> tacit knowledge
best predictor of job and training performance
>> cognitive ability
There are three kinds of men: the one that learns by reading, the few that learn by observation, and the rest of 'em that have to pee on the electric fence for themselves”, what learning theory best fits learning by personal experience?
>> reinforcement
Final Exam
Helpful Hints
Training & Development

The final exam has 80 questions.
The first 53 questions are from LC’s. The terms below are for questions not on previous LC’s. Therefore, study all your old LC’s and search chapters 7-11 & 13 for the terms below.

Employer/employee expectations
Steps of career management process
Protean careers
Performance appraisals & career process
Manager’s role in career management
Career management system success
Similar age generational age cohort values
Career definition
Reasons for staying with a company
Role play
Characteristics of effective modeling
Best methods for transfer
Effectiveness of adventure learning
Computer based training
learner control in e-learning
Expert system/EPSS
Blended learning
On-line practice and learning
Goals of diversity training
Steps in succession planning
Attitude awareness approach to diversity
Training methods for legal/ethical compliance
Most frequently used development practice
Research on assessment center ratings
Limitations of 360 degree feedback
Development and turnover
Final Exam
Helpful Hints
Training & Development

The final exam has 80 questions.
The first 53 questions are from LC’s. The terms below are for questions not on previous LC’s. Therefore, study all your old LC’s and search chapters 7-11 & 13 for the terms below.

Employer/employee expectations
Steps of career management process
Protean careers
Performance appraisals & career process
Manager’s role in career management
Career management system success
Similar age generational age cohort values
Career definition
Reasons for staying with a company
Role play
Characteristics of effective modeling
Best methods for transfer
Effectiveness of adventure learning
Computer based training
learner control in e-learning
Expert system/EPSS
Blended learning
On-line practice and learning
Goals of diversity training
Steps in succession planning
Attitude awareness approach to diversity
Training methods for legal/ethical compliance
Most frequently used development practice
Research on assessment center ratings
Limitations of 360 degree feedback
Development and turnover
C. The new concept of career is the protean career, which is a career that is frequently changing based on changes in the individual’s competencies, interests, and values, as well as changes in the work environment. Now employees take major responsibility for their careers. A comparison of traditional careers versus protean careers is shown in Table 11.1 (p. 450).
What are some limitations of 360-degree feedback
Potential limitations include :
a) time demands placed on raters
b) managers seeking to identify and punish raters
c) need a facilitator to interpret the results
d) companies' failure to provide ways that managers can act on the feedback they receive.