Strategies For Tech Pro Ch8

Front 1

SOFT SKILLS

Back 1

Personal effectiveness and skills in relationship with coworkers in order to excel. Greatly determine who gets the job or promotion.

Front 2

TIME

Back 2

critical resource which must be used wisely to be successful.

Front 3

Success is a function of two important factors, _______ and ____.

Back 3

ability and time.

Front 4

What are the benefits of skillfully managing time?

Back 4

>Perform to the best of your ability.
>less stress.
>more confidence.
>Explore new opportunities.

Front 5

Explain
the benefit of skillfull time management:
Perform to the best of your ability.

Back 5

When you dont have enought time to do things the way you would like to, you make mistakes or you may not have as much pride in your work.

Front 6

Explain
the benefit of skillfull time management:
Less stress.

Back 6

Not having enough time to do your work raises stress level.

Front 7

Explain
the benefit of skillfull time management:
More confidence.

Back 7

Having time to approach tasks in calm, thoughtful manner with the opportunity to do your best work will lead to success.

Front 8

Explain
the benefit of skillfull time management:
Explore new opportunities.

Back 8

Planning and Prioritizing your tasks will help you predict how long your tasks will take and stratigically plan your schedule. Perfecting the skill will give you the opportunity to explore new skills and career options.

Front 9

What are the two key elements of managing your time?

Back 9

1.Knowing your abilities.
2.Creating and following schedule.

Front 10

Knowing your abilities impiles what?

Back 10

that you are aware of your skills.
how much time will take to accomplish.
getting better at it will make you faster at completing.

Front 11

The ability to Create and follow schedule implies what?

Back 11

Your schedule is your plan for how you will spend your time.

Front 12

What three elements a realistic plan or schedule consists of?

Back 12

1.A list of the specific task or goals for the timeframe.
2.Sufficient breaks for relaxation and fun.
3.A buffer for unexpected occurrences.

Front 13

What are the 6 steps of the process to create an effective schedule or plan?

Back 13

1.List goals and tasks in your to-do list.
2.Prioritize your to-do list.
3.Select items for the timeframe(a day)
4.Arrange items according to the amount of time needed.
5.Create a daily schedule(remember breaks and buffer)
6.Review your plan.

Front 14

What are 8 methods you can use to prioritize tasks?

Back 14

1.Create list of tasks by breaking down large ones.
2.Create a list of criteria to rate your tasks.
3.Setup rating chart.
4.Rate each goal against the criteria.
5.Sort by due date.
6.Sort in importance.
7.repeat sub-ranking.
8.Stop if you are comfortable.

Front 15

Give a suggestion for this problem:
>Your schedule doesnt allow you to comple all task by the due date.

Back 15

Try to complete tasks in less time.
Shorten breaks.

Front 16

Give a suggestion for this problem:
>Your schedule for one day seems too busy.

Back 16

Complete important tasks before starting new one.
Avoid too many in one day.

Front 17

In creating a schedule
Give a suggestion for this problem:
>Changing tasks too frequently.

Back 17

Group similar items.

Front 18

What is another way to assess your time management capability?

Back 18

Evaluating your performance in certain critical areas. Whether you need to improve or you are performing above your expectations.

Front 19

Managing your time is a process at which you are continuously _________.

Back 19

improving.

Front 20

Suggestions for improvement of time management performance:
POOR.

Back 20

Give more time to critical tasks.
Re-evaluate prioritizing method.
Minimize interruption.
Plan less activities for the timeframe.

Front 21

Suggestion for improvement of time management performance:
AVERAGE.

Back 21

Refine skills.
find ways to become more efficient in your daily schedule, to make time for improvement.

Front 22

Suggestion for improvement of time management performance:
OUTSTANDING.

Back 22

Take the opportunity to improve skills.
Learn New skills.
Explore career choices.
Dedicate time to enrish personal life.

Front 23

What strategies are good to keep in mind as you look to enhance your time management skills?

Back 23

>Microsoft Outlook is useful tool for managing your calender and tasks.
>look at to-do list every day. evaluate performance. Use it to create next schedule.
>Be flexible. Make changes as necessary.
>Be realistic.
>Celebrate accomplishments. Will help you stay motivated.
>Ask for Help.

Front 24

The center of every organization or initiative is the ______ or ____ of ______ who carry out the task, and the leader guiding them.

Back 24

person.
team.
people.

Front 25

Success in organization depends on skill in handling _____________ _____________ and ______.

Back 25

interpersonal relationships and
issues.

Front 26

What are two key focus areas of business in the 21st century?

Back 26

Speed.
Flexibility.

Front 27

Speed and Flexibility in a business implies that a strong focus on ______ ___________ is required.

Back 27

people development.

Front 28

What 6 factors identify an ideal place to work?

Back 28

1.location.
2.Industry size.
3.Work environment.
4.adequate tools.
5.available training for required skills.
6.opportunity for growth.

Front 29

What are the benefits of people development within an organization?

Back 29

>Longer serving tenure: people tend to stay longer when opportunities to learn and grow exist. Results in greater knowledge about products and customers.
>Greater flexibility: Cross training will allow companies to adapt quickly to changes in the marketplace.
>Higher employer/e satisfaction: People are happier when companies put focus on training and development.

Front 30

What are the 4 steps in the -formal development planning- process?

Back 30

1.Setting clear requirements for what is expected of each employee.
2.Assessing employee performance against those expectations.
3.Identify develpment areas that can enhance performance.
4.Creating a plan for personal development in those areas.

Front 31

What are the benefits for an organization by -formal development planning- employees?

Back 31

1.Sence of accomplishment. Employees can see what they had done to gain new skills, and also value the investment that has been made in them.
2.Managers have a basis for assessing the skills and capabilities of theri group. Which can help them plan better for changes and upcoming projects.
3.A constant focus is on developing skills and capabilities. By reviewing daily and making modifications an organization can ensure that employees maintain the skills necessary for current and future challenges.

Front 32

A _________ _______ can be an effective way to help people be successful in on-the-job learning.

Back 32

Mentoring program

Front 33

What is the role of a Mentor?

Back 33

>act as a coach and provide guidance.
>Answer and propose questions to encourage learning.
>Provide suggestions for further development.

Front 34

Who is accountable for completing the development activities on the -formal development planning-?

Back 34

Both the employee and the manager.

Front 35

What is the difference between formal and informal mentoring program?

Back 35

In formal, mentors are selected and assigned by the organization.
Informal, individuals typically seek their own mentors.

Front 36

What are the benefits of mentoring program?

Back 36

>strengthen organization culture and value.
>enhance interpersonal relationship.
>exposure to different perspectives and functions across the company.
>more effective learning and reinforcement of skills.

Front 37

Any time there is an opportunity for people to work together towards an end result, ________ is involved.

Back 37

teamwork.

Front 38

What are the 5 negative dynamics that lead to ineffective results based on Patrick Lencioni in his book "the five dysfunctions of a team"?

Back 38

1.absence of trust.
2.fear of conflict.
3.lack of communication.
4.avoidance of accountability.
5.inattention to results.

Front 39

What is suggested for improving in the following characteristic:
BUILDING TRUST

Back 39

Create opportunities for team members to get to know each other. Knowing someone personally generates a level of trust.

Front 40

What is suggested for improving the following characteristic:
ACCEPTANCE OF CONFLICT

Back 40

Encourage team members not to take critisism as personal attacks.
Discuss opposing viewpoints.

Front 41

What is suggested for improving the following characteristic:
GAINING COMMITMENT

Back 41

Be decisive. Provide clear action plans and rationale for decision. Treat mistakes as opportunities for learning.

Front 42

What is suggested for improving the following characteristic:
BUILDING ACCOUNTABILITY

Back 42

Provide clear structure for action plans, with individual responsabilities clearly assigned.

Front 43

What is suggested for improving the following characteristic:
ENCOURAGING ATTENTION TO RESULT

Back 43

Hold regular status meetings where teams and individual progress are reviewed.

Reward results.

Front 44

As a team member, what are some questions for personal reflection on behavior?

Back 44

>do you trust other team members?
what do you need to develop deeper trust?
>Am I holding back in team discussions?
are you honest about feeling and views?
>are you commited to decisions made by team? What would help you make the commitment?
>Are you following through your commitment? Are you holding others to the same standard?
>Are you focused on the team's results or on your own performance?

Front 45

________, or the ability to seperate a whole into parts, is an important skill for planning and developing solutions and problems.

Back 45

Analysis

Front 46

Effective ________ leads to creativity and innovation, as you look for different ways to achive results.

Back 46

analysis

Front 47

What are the two important concepts related to analysis?

Back 47

critical thinking and
creative thinking.

Front 48

________ ________ can help you evaluate whether the information from any source is useful for your needs.

Back 48

Critical thinking.

Front 49

________ ________ can help you look for deeper meaning and alternative conclusions.

Back 49

Critical thinking.

Front 50

________ ________ can be used to support your viewpoints and to evaluate others' viewpoints.

Back 50

Critical thinking

Front 51

What 5 of 11 questions are presented In this book from the book "Asking the Right Questions: A Guide to Critical Thinking" from M. Neil Browne and Stuart M Keeley?

Back 51

1.What are the issues and conclusions presented?
2.What are the supporting reasons for the conclusion?
What words, phrases, or statistics could have alternate meanings?
3.What is the author's undelying bias?
4.Is there any information that is omitted from the author's argument?
5.Are there any other conclusions that could be drawn?

Front 52

________ ________ is useful in generating possible solutions to a problem. Generate a list of possibilities or or opportunities, or in designing products.

Back 52

Creative thinking

Front 53

What 2 techniques can spark creative thinking?

Back 53

Brainstorming and
Developing analogies.

Front 54

_____________ is an activity that generates a list of possibilities and ideas. Its usually performed in a group.

Back 54

Brainstorming.

Front 55

What are several widely-accepted guidelines for brainstorming?

Back 55

>All ideas and suggestions within a reasonable standards are accepted.
>No ideas are criticized or evaluated.
>Building up of ideas that have been suggested is encouraged.

Front 56

What activity is composed of a group leader, a scribe, and group members all generating ideas?

Back 56

Brainstorming.

Front 57

One technique that can be used to spark further creativity, either with brainstorming or as a stand-alone activity, is developing _________.

Back 57

Analogies.

Front 58

ANALOGIES

Back 58

Comparisons between things that are typically thought to be dissimilar, but have some underlying similarities. Similarities in relationship.

Front 59

"A VCR is to videotape as a browser is to HTML."
this sentence is what?

Back 59

Analogy

Front 60

Exchanging ideas through a medium, such as writing, speaking, signaling, or electronic means. Invoving both the delivery and receipt of a message. Resulting in mutual understanding of messages is:

Back 60

Effective Communication.

Front 61

How is your skill in effective communication determined?

Back 61

by how you handle the challenges of delivering a message so that receivers understand the intended meaning.

Front 62

What are some techniques used to enhance your skills at non-verbal communication?

Back 62

>Carry yourself with confidence.
>Make eye contact.
>Dont fidget.
>Be conscious of how you use your hands.

Front 63

How can you check that the intended meaning of the message was understood?

Back 63

>Ask.
>Listen.
>Interprete the body language of the listener.

Front 64

What are the 8 steps in James Higgins structured process called the Creative Problem-Solving process?

Back 64

1.Analyze the environment.
2.Define the problem.
3.Analyze the Problem.
4.Assess the environment.
5.Generate solutions.
6.Select the solution.
7.Implement the solution.
8.Evaluate and Standardize.

Front 65

"Analyze the Environment" states what?

Back 65

Without the knowledge of what is currently occurring in the environment, you will not be in a position to identify problems or opportunities for change.

Front 66

"Define the Problem" states what?

Back 66

Develop a formal statement of the problem.
opportunity to develop a creative solution

Front 67

"Analyze the problem" states what?

Back 67

Identify the cause of and potential solution to the problem.

Front 68

"Assess the Environment" states what?

Back 68

You make inferences(conclusions based on facts)about certain aspects of the environment that affect potential solutions.

Front 69

"Generate solutions" states what?

Back 69

Creative process for generating potential solutions to a problem.

Front 70

"Select a solution" states what?

Back 70

Select the optimal solution. By rating each alternative against a criteria. For example, effectiveness, drawbacks.

Front 71

"Implement the solution" states what?

Back 71

Implementing the selected solution for the problem.

Front 72

"Evaluate and Standardize" states what?

Back 72

evaluate the solutions against successful criteria and identify opportunities to improve the results.
The control stage helps guard against reverting to old practices, and ensures a lasting implementation.

Front 73

What affects the direction your career takes?

Back 73

economy,
new technology,
personal situations,
promotions,
job changes,
and people you meet and interact with.

Front 74

__________ helps to set goals.

Back 74

Motivation

Front 75

A way to describe effective goals is through the often-used acronym, _____.

Back 75

SMART.

Front 76

What are SMART goals?

Back 76

S-pecific:focus on critical element.
M-easureable:you can determine the accomplished.
A-chievable:expect to reach the goal, given reasonable sources and support.
R-ealistic:Possible.
T-ime-bound:You set a timeframe.

Front 77

__________ is fueled by a desire or need.

Back 77

Motivation

Front 78

The following are suggestions for maintaining what?
>Look for new challenges.
>Look for focal points such as inspiratinal quotes to focus your efforts.
>Ask for feedback or suggestions on your situation.
>If all else fails consider a job or career change. Prolonged states of this are not productive.

Back 78

Motivation

Front 79

Keeping stress at a manageable level so that your personal effectiveness is not affected by it is the key to what?

Back 79

managing stress.

Front 80

The following are common causes of what in a professional environmet?
>Lack of technical skills.
>Lack of clarity about job responsabilities or expectations.
>Personal clash with co-workers or managers.
>Poor working environment.
>Unrealistic deadlines for projects.
>Clash between personal and professional demands.
>job loss.

Back 80

Stress.

Front 81

What are the first steps to keep stress at a manageable level?

Back 81

>Follow a healhy lifesty:healthy food, enough sleep, excercise regularly.
>Maintain a network of personal and professional contacts.

Front 82

>Obtain training or documentation.
>Ask co-workers for help.
>Talk to manager.
These are suggestions to manage what kind of stress?

Back 82

Lack of technical skills.

Front 83

Clarify responsabilities and expectations with your manager.
In writing if required.
These are suggestions to manage what kind of stress?

Back 83

Lack of clarity about job responsabilities or expectations.

Front 84

Try to work things out.
Seek help on how to handle situation.
These are suggestions to manage what kind of stress?

Back 84

Personality clash with co-workers or manager.

Front 85

Make it as comfortable as possible.
Report serious situations to higher authorities.
These are suggestions to manage what kind of stress?

Back 85

Poor working environment.

Front 86

Propose a realistic schedule, backed up with factual data.
Use your experience in previos projects to avoid repetition.
These are suggestions to manage what kind of stress?

Back 86

Unrealistic deadlines for projects.

Front 87

Set Priorities in your life, and ensure that your actions are aligned with them.
These are suggestions to manage what kind of stress?

Back 87

Clash between personal and professional demands.

Front 88

Maintain a possitive focus.
Take steps to secure new openings.
Use your professional network.
These are suggestions to manage what kind of stress?

Back 88

Job loss.

Front 89

Potential employers assess what about applicants?

Back 89

skills,
personality,
accomplishments,
evidence of abilities and creativity.

Front 90

A ____________ _________ presents examples of your best work.

Back 90

professional portfolio.

Front 91

What is the recommended process for creating a portfolio?

Back 91

1.Deside what to include.
list key strenghts and accomplishments.
your resume, awards, grades, sample of work, technical documentation.
2.Choose appropriate holder.
3.Assemble your work.
4.Create story line.
Think about the reasons why you selected the particular strengths and accomplishments. Organize thoughts in a presentable manner.
5.Gather feedback.
6.Establish a plan for maintenance.

Front 92

The following is a suggestion for what problem in your portfolio?
Look fo experience outside of work, either from school or volunteer work.

Back 92

Not enough material to highlight your focus areas adequately.

Front 93

The following is a suggestion for what problem in your portfolio?
Eliminate confidential information.
Describe the work you did in general.

Back 93

Some work you want to include belong to you employer.

Front 94

The following is a suggestion for what problem in your portfolio?
Use tabs.
Use page numbers.
Practice in mock interviews.

Back 94

Cant find a page in your Portfolio.

Front 95

The following is a suggestion for what problem in your portfolio?
Place your items in plastic sheets.

Back 95

Your portfolio looks worn.

Front 96

The following is a suggestion for what problem in your portfolio?
Eliminate similar items.
Limit your portfolio to no more than 15 or 20 items.

Back 96

Your portfolio seems too long.