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9 Cards in this Set

  • Front
  • Back
Effectiveness
-extent to which operative goals can be attained
Efficiency
-cost/benefit ratio incurred in the pursuit of those goals
Organizational Effectiveness
-ultimate dependent variable in any organization analysis
-the goal of the organization is to accomplish predefined goals
Goals Model
-effectiveness is the degree to which an organization has accomplished goals
-two conditions: goals are identifiable and performance is measurable
-focus on OUPUTS
System Resource Model
-focuses on input of organization
-purpose of organization is to exploit environment in the acquisition's of scarce resources
-focus on INPUT
Process Model
-conversion of inputs into outputs is based on the throughput processes
-if these processes are logical and consistent, assumed effective
-focus on THROUGHPUTS
Multiple Constituency Model
-several different effectiveness statements can be made about the focal organization
-criterion sets are constituencies
Competing Values Approach
-internal vs. external
-flexibility vs. stability
-means vs. ends
Multidimensionality of Organizational Effectiveness
-one must measure performance with respect to all four systematic processes and their relationships
-inputs, outputs, throughput, feedback