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26 Cards in this Set
- Front
- Back
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Conscious Incompetence |
Event brings awareness; should improve |
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Conscious Competence |
Investigating, experimenting, and monitoring results |
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Unconscious Competence |
New behavior becomes new habit, replacing old habit |
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Theory |
Systematic attempt to define, explain, predict |
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Communication |
Shared meanings through message transaction |
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Message |
Information sent and/or received |
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Context |
Historical, social, psychological, cultural |
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Encoding |
Selecting words/symbols to represent ideas |
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Decoding |
Making sense of words and symbols others send |
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Messages |
Making sense of words and symbols others send |
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Channel |
Mode through which a message is delivered |
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Feedback |
Continuous back-channeling of information |
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Noise |
Interference in communication |
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Physical noise |
Interference that causes distraction |
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Psychological Noise |
Interference with ability to thin |
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Physiological Noise |
Interference within body |
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Semantic Noise |
Interference while decoding someone’s message |
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Competence by Contexts |
Considering where we must communicate |
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Intrapersonal Communication |
Self-talk |
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Interpersonal Communication |
One-on-one interactions |
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Group Communication |
One-with-several-others interactions |
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Public Speaking |
One-to-many interactions |
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Empathy |
Taking the perspectives of others and listening |
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Cognitive Complexity |
Seeing from different perspectives |
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Self-Monitoring |
Adjusting feedback |
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Relational Orientation: |
Caring about other people’s goals and feelings when communicating |
