Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
73 Cards in this Set
- Front
- Back
Communication
|
The process of acting on information.
|
|
Human Communication
|
The process of making sense of the world and sharing that sense with others by creating meaning of verbal and nonverbal messages.
|
|
Symbol
|
A word, sound, visual image, gesture, or object that represents a thought, a concept, another object, or an experience.
|
|
Transactional
|
Occurring simultaneously.
|
|
Source
|
The originator of a thought or emotion, who puts it into a code that can be understood to the receiver.
|
|
Encoding
|
The process of translating ideas, feelings, and thoughts into a code.
|
|
Decoding
|
The process of interpreting ideas, feelings and thoughts that have been turned into codes.
|
|
Message
|
Written, spoken, and unspoken elements of communication to which people assign meaning.
|
|
Receiver
|
The person who interprets a message.
|
|
Channel
|
The means in which a message is expressed to the receiver.
|
|
Noise
|
Interference that hinders the encoding or decoding of a message.
|
|
Feedback
|
The response to a message.
|
|
Context
|
The physical, historical, and psychological environment in which communications occurs.
|
|
Content
|
The new information, ideas, or suggested actions that a speaker wishes to express.
|
|
Relational Dimension
|
Dimension of communication that offers cues about the emotion, attitudes, and the amount of power and control the speaker feels in relation to the listener (more implied)
|
|
Other-oriented
|
Focused on the needs, motives, desires, and goals of others in one’s communication.
|
|
Interpersonal Communication
|
Communication between two people to mutually influence each other.
|
|
Impersonal Communication
|
Communication when people are treated as objects, or when a person is treated as a role instead of the unique person they are.
|
|
Rhetoric
|
The process of discovering the available means of persuasion in a given communication situation.
|
|
Manager
|
Someone who is appointed to coordinate and facilitate to keep things organized and accomplished task.
|
|
Trait Approach
|
Approach to leadership that focuses on the psychological and physical attributes or traits that make leaders effective.
|
|
Functional Approach
|
Approach to leadership that suggests that leaders perform essential functions, tasks, and processes the help an organization teach achieve goals.
|
|
Task Functions
|
Behaviors that help a team or organization get work done.
|
|
Process Functions
|
Functions performed by leaders to keep a harmonious climate by encouraging amiable relationships among others.
|
|
Authoritarian Leaders
|
Leaders who take control by giving orders.
|
|
Democratic Leaders
|
Leaders who consult with the group before issuing edicts.
|
|
Situational Leadership
|
Views leadership as an interactive process that links a particular style of leadership.
|
|
Transformational Leadership
|
The process of influencing people to see the future in new ways.
|
|
Servant Leadership
|
A leader that views themselves as being of service to the group or team.
|
|
Mindfulness
|
Aware of your thoughts, actions, and motivations of yourself and others.
|
|
Social Style
|
Pattern of communication behaviors that others observe when you interact with them.
|
|
Assertiveness
|
Having confidence within one's self to actively express ones feelings, without attacking others.
|
|
Responsiveness
|
Someone who is a good listener that makes others feel comfortable in communicating.
|
|
Amiable
|
Characterized as high in responsiveness and low in assertiveness because amiable people are considered relationship specialist and enjoy supportive and helpful roles.
|
|
Analytical
|
Characterized as low in assertiveness and responsiveness. Analytical people are the ones who enjoy technical positions, and technical specialist.
|
|
Driver
|
Characterized as high assertiveness and low responsiveness. Driver people are the ones who enjoy being in control and usually are leaders.
|
|
Expressive
|
Characterized as high assertiveness and responsiveness. Expressive people are the ones that are considered social specialist and have communication skills that gain recognition and attention.
|
|
Style Flexing
|
The process of adapting your communication to how others communicate.
|
|
Classical Leadership
|
A leadership style that assumes that there is only one best way to perform a specific task.
|
|
Demographic Information
|
Statistics about audiences characteristics (age, gender, cultural background)
|
|
Psychological Information
|
Listener attributes such as attitudes, beliefs, and values.
|
|
Qualify
|
To learn as much as possible about a customer, or an audience.
|
|
Target Audience
|
A specific segment of your audience that you most want to influence.
|
|
Credibility
|
A listener's perception of a speaker as competent, trustworthy, and dynamic.
|
|
Competence
|
The perception that a person is skilled, knowledgeable, and informed about topic.
|
|
Trustworthiness
|
The aspect of credibility that reflects if the speaker is honest and believable.
|
|
Dynamism
|
Aspect of credibility that reflects if the speaker is perceived as energetic.
|
|
Charisma
|
A form of dynamism; a speaker possess charm, talent, and qualities that make the speaker attractive.
|
|
Initial Credibility
|
The impression listeners have about the speaker’s credibility before they begin.
|
|
Derived Credibility
|
The perception the audience forms about the speaker’s credibility as they are giving their speech.
|
|
Terminal Credibility
|
The perception the audience has about the speaker’s credibility at the end of the speaker’s speech.
|
|
Specific Purpose
|
A concise statement on what you want your listeners to do, remember, or feel when you finish your speech. (the audience response you seek)
|
|
Central Idea
|
A one-sentence summary of your presentation (thesis)
|
|
Boolean Search
|
An advanced web searching technique.
|
|
Operational Definition
|
An explanation of how an item being defined works or what it does.
|
|
Analogy
|
a comparison between an unfamiliar idea, thing, or situation and something the audience already understand.
|
|
Literal Analogy
|
A comparison between two similar things.
|
|
Figurative Analogy
|
A comparison between two essentially unlike things or events that nevertheless share some feature.
|
|
Statistics
|
Numerical data that summarizes several examples.
|
|
Expert Testimony
|
An opinion offered by someone who is an authority on the subject under discussion.
|
|
Lay Testimony
|
An opinion or a description offered by a non-expert who has firsthand experience.
|
|
Literary Quotation
|
An opinion or description by a writer, expressed in a memorable and often poetic way.
|
|
Extemporaneous Speaking
|
Speaking from a written or memorized speech outline without having memorized the exact wording of the speech.
|
|
Impromptu Speaking
|
Delivering a speech without advance preparation.
|
|
Cognitive Dissonance
|
Psychological discomfort experienced when a person is presented with information that is inconsistent with his or her current thinking or feeling.
|
|
Hierarchy of Needs
|
Abraham Maslow's classic theory that humans have 5 level of needs (lower level need to be meet first)
|
|
Inductive Reasoning
|
Reasoning that arrives at a general conclusion from specific instances or examples.
|
|
Deductive Reasoning
|
Reasoning from a general statement or principle to reach a specific conclusion.
|
|
Syllogism
|
A three-part argument that has a major premise, a minor premise, and a conclusion.
|
|
Casual Reasoning
|
Reasoning that relates two or more events in such a way as to conclude that one or more of the events caused the others.
|
|
Logical Fallacy
|
False reasoning that occurs when someone attempts to persuade without adequate evidence or with arguments that are irrelevant or inappropriate.
|
|
Refutation
|
An organizational strategy by which you identify objections to your propositions and then refute those objections with arguments and evidence.
|
|
Motivated Sequence
|
A five-step plan for organizing a persuasive message.
|