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73 Cards in this Set

  • Front
  • Back
Communication
The process of acting on information.
Human Communication
The process of making sense of the world and sharing that sense with others by creating meaning of verbal and nonverbal messages.
Symbol
A word, sound, visual image, gesture, or object that represents a thought, a concept, another object, or an experience.
Transactional
Occurring simultaneously.
Source
The originator of a thought or emotion, who puts it into a code that can be understood to the receiver.
Encoding
The process of translating ideas, feelings, and thoughts into a code.
Decoding
The process of interpreting ideas, feelings and thoughts that have been turned into codes.
Message
Written, spoken, and unspoken elements of communication to which people assign meaning.
Receiver
The person who interprets a message.
Channel
The means in which a message is expressed to the receiver.
Noise
Interference that hinders the encoding or decoding of a message.
Feedback
The response to a message.
Context
The physical, historical, and psychological environment in which communications occurs.
Content
The new information, ideas, or suggested actions that a speaker wishes to express.
Relational Dimension
Dimension of communication that offers cues about the emotion, attitudes, and the amount of power and control the speaker feels in relation to the listener (more implied)
Other-oriented
Focused on the needs, motives, desires, and goals of others in one’s communication.
Interpersonal Communication
Communication between two people to mutually influence each other.
Impersonal Communication
Communication when people are treated as objects, or when a person is treated as a role instead of the unique person they are.
Rhetoric
The process of discovering the available means of persuasion in a given communication situation.
Manager
Someone who is appointed to coordinate and facilitate to keep things organized and accomplished task.
Trait Approach
Approach to leadership that focuses on the psychological and physical attributes or traits that make leaders effective.
Functional Approach
Approach to leadership that suggests that leaders perform essential functions, tasks, and processes the help an organization teach achieve goals.
Task Functions
Behaviors that help a team or organization get work done.
Process Functions
Functions performed by leaders to keep a harmonious climate by encouraging amiable relationships among others.
Authoritarian Leaders
Leaders who take control by giving orders.
Democratic Leaders
Leaders who consult with the group before issuing edicts.
Situational Leadership
Views leadership as an interactive process that links a particular style of leadership.
Transformational Leadership
The process of influencing people to see the future in new ways.
Servant Leadership
A leader that views themselves as being of service to the group or team.
Mindfulness
Aware of your thoughts, actions, and motivations of yourself and others.
Social Style
Pattern of communication behaviors that others observe when you interact with them.
Assertiveness
Having confidence within one's self to actively express ones feelings, without attacking others.
Responsiveness
Someone who is a good listener that makes others feel comfortable in communicating.
Amiable
Characterized as high in responsiveness and low in assertiveness because amiable people are considered relationship specialist and enjoy supportive and helpful roles.
Analytical
Characterized as low in assertiveness and responsiveness. Analytical people are the ones who enjoy technical positions, and technical specialist.
Driver
Characterized as high assertiveness and low responsiveness. Driver people are the ones who enjoy being in control and usually are leaders.
Expressive
Characterized as high assertiveness and responsiveness. Expressive people are the ones that are considered social specialist and have communication skills that gain recognition and attention.
Style Flexing
The process of adapting your communication to how others communicate.
Classical Leadership
A leadership style that assumes that there is only one best way to perform a specific task.
Demographic Information
Statistics about audiences characteristics (age, gender, cultural background)
Psychological Information
Listener attributes such as attitudes, beliefs, and values.
Qualify
To learn as much as possible about a customer, or an audience.
Target Audience
A specific segment of your audience that you most want to influence.
Credibility
A listener's perception of a speaker as competent, trustworthy, and dynamic.
Competence
The perception that a person is skilled, knowledgeable, and informed about topic.
Trustworthiness
The aspect of credibility that reflects if the speaker is honest and believable.
Dynamism
Aspect of credibility that reflects if the speaker is perceived as energetic.
Charisma
A form of dynamism; a speaker possess charm, talent, and qualities that make the speaker attractive.
Initial Credibility
The impression listeners have about the speaker’s credibility before they begin.
Derived Credibility
The perception the audience forms about the speaker’s credibility as they are giving their speech.
Terminal Credibility
The perception the audience has about the speaker’s credibility at the end of the speaker’s speech.
Specific Purpose
A concise statement on what you want your listeners to do, remember, or feel when you finish your speech. (the audience response you seek)
Central Idea
A one-sentence summary of your presentation (thesis)
Boolean Search
An advanced web searching technique.
Operational Definition
An explanation of how an item being defined works or what it does.
Analogy
a comparison between an unfamiliar idea, thing, or situation and something the audience already understand.
Literal Analogy
A comparison between two similar things.
Figurative Analogy
A comparison between two essentially unlike things or events that nevertheless share some feature.
Statistics
Numerical data that summarizes several examples.
Expert Testimony
An opinion offered by someone who is an authority on the subject under discussion.
Lay Testimony
An opinion or a description offered by a non-expert who has firsthand experience.
Literary Quotation
An opinion or description by a writer, expressed in a memorable and often poetic way.
Extemporaneous Speaking
Speaking from a written or memorized speech outline without having memorized the exact wording of the speech.
Impromptu Speaking
Delivering a speech without advance preparation.
Cognitive Dissonance
Psychological discomfort experienced when a person is presented with information that is inconsistent with his or her current thinking or feeling.
Hierarchy of Needs
Abraham Maslow's classic theory that humans have 5 level of needs (lower level need to be meet first)
Inductive Reasoning
Reasoning that arrives at a general conclusion from specific instances or examples.
Deductive Reasoning
Reasoning from a general statement or principle to reach a specific conclusion.
Syllogism
A three-part argument that has a major premise, a minor premise, and a conclusion.
Casual Reasoning
Reasoning that relates two or more events in such a way as to conclude that one or more of the events caused the others.
Logical Fallacy
False reasoning that occurs when someone attempts to persuade without adequate evidence or with arguments that are irrelevant or inappropriate.
Refutation
An organizational strategy by which you identify objections to your propositions and then refute those objections with arguments and evidence.
Motivated Sequence
A five-step plan for organizing a persuasive message.