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18 Cards in this Set
- Front
- Back
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What is stress? |
Feeling overwelmed with demands |
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Stages of stress |
1)alarm reaction-increased heart rate,headache,anxiety etc |
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Stage 2 of anxiety
Stage of resistance |
Symptoms disappear,but stress still there, takes energy |
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Stage 3 of stress Stage of exhaustion |
Can no longer maintain resistance,prone to illness,heart conditions,etc |
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Personality type A |
Coronary prone -angry most of the time with or without cause |
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Personality type B |
Less coronary prone -easy going and relaxed |
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Common errors in communication |
Avoid abstract language |
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Explicit norms |
Stated by momst members of the group |
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Implicit norms |
Operating most members conscious awareness |
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1st level of norms |
General-applies to everyone |
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2nd level of norms |
Role specific-applies to anyone in specific role,job,position |
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3rd type of norms |
Individual-patterns of behavior expected of a person as you get to know him/her |
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Assertiveness |
Saying what you think,want or feel in a way that is direct honest and appropriate |
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Nonassertiveness |
Involves violating ones rights by failing to express oneself honestly thus permitting others to violate oneself |
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Non verbals |
Low eyes contact, bad posture, quiet voice, fidgeting |
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Aggresion |
Involves expressing oneself in a way that is inappropriate and violates the other persons right |
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Nonverbals |
Staring,pointing,violating space, yelling,angry expressions,sarcasm |
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Reasons for poor listening |
Message overload-too much input |
