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14 Cards in this Set
- Front
- Back
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define relationships
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sets of expectations two ppl have based on behavior as pattern
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3 types of relationships
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acquaitance,friends,intimate friends
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all relationships rely on what?
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ratio of self-disclosure and feedback
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3 stages of relationship development:
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1. develop
2. maintain/manage 3.deescalate/end |
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Define listening (3 parts):
RCR |
1. receiving,constructing meaning,responding to messages
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Process of listening (5 components) AURER
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attend,understand,remember,
evaluate,respond |
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3 levels of understanding
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empathy,questioning,paraphrasing
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2 levels of empathy
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perspective,sympathetic
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3 methods of "remembering'
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repeating,mnemonics,notes
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Conflict:
3 ways to disclose feelings: |
mask
display describe |
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3 levels of assertiveness
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passive,agressive,assertive
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two elements essential to confrontration?
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culture and gender
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is conflict a good or bad element?
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good
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5 styles of management:
AAFCC |
avoid,accomodate,force
compromise collaborate |
