Speech: Chapter Four Review

Front 1

a listening role in which the listener doesn't share in the responsibility, nor involve himself in the communication process

Back 1

passive listening

Front 2

a listening role in which the listener participates and shares in the communication process by guiding the speaker toward common interest

Back 2

active listening

Front 3

a listening style used to evaluate and analyze a message for logic and value

Back 3

critical listening

Front 4

a listening style used to single out one particular sound from a noisy environment

Back 4

discriminative listening

Front 5

a style of listening encouraging people to talk freely without fear or embarassment

Back 5

empathetic listening

Front 6

a listening style used to enjoy and savor pleasurable sounds such as music or nature

Back 6

appreciative listening

Front 7

to repeat in one's own words

Back 7

paraphrase

Front 8

a phrase used by the listener to invite and encourage the speaker to continue

Back 8

door openers

Front 9

thinking time created by the ability to listen faster then we can speak

Back 9

listening spare time

Front 10

to use emotional barriers ( based on background and personality ) to absorb information selectively

Back 10

filter

Front 11

using words which carry either especially positive or negative connotations

Back 11

loaded words

Front 12

to give someone a negative label without any evidence

Back 12

name calling

Front 13

a celebrity or expert endorsement of a message

Back 13

testimonial

Front 14

virtuous words w/ high sounding claims that aren't provable

Back 14

glittering generalities

Front 15

connecting the use of a product with patriotism

Back 15

flag waving

Front 16

a word or group of words substituted for a word that is offensive or distasteful

Back 16

euphemism

Front 17

persuasive technique based on the need to conform

Back 17

jumping on the bandwagon

Front 18

(stereotyping) - making general statements to categorize a whole group

Back 18

generalities

Front 19

to try to win acceptance for yourself, your idea, or a product by identifying them with common people

Back 19

plain folks

Front 20

to present unbalanced evidence that only presents one side

Back 20

stacking the deck

Front 21

a comparison of unlike things

Back 21

false comparison

Front 22

appeal to pride to "keep up w/ the jones"

Back 22

snob appeal

Front 23

creating the impression that your action is required immediately or the opportunity will be lost forever

Back 23

exigency

Front 24

the act or process of repeating

Back 24

repetition

Front 25

what is the top management skill needed for success in business?

Back 25

listening

Front 26

how much of what we hear do we remember?

Back 26

25%

Front 27

7 deadly habits of bad listening?

Back 27

1. tuning out dull topics

2. faking attention

3. yielding to distractions

4. criticizing delivery or physical appearance

5. jumping to conclusions

6. overreacting to emotional words

7. interrupting

Front 28

EARS

Back 28

e - explore - think ahead

a - analyze - consider carefully what's being said ; look at it from several angles

r - review- take advantage of spare time to review

s - search - be alert for hidden meanings