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33 Cards in this Set
- Front
- Back
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What is the communication process?
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Sender--message--receiver---feedback--sender
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What does the sender do?
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transmits message
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What are some types of feedback?
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words, body language, symbols
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What are the types of barriers to communication?
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attitudinal, social, educational, cultural, environmental
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What is an attitudinal barrier?
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"I don't like what we're talking about."
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What is a social barrier?
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"This person is not one of my friends."
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What is an educational barrier?
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"I'm too smart to listen to this stuff!"
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What is a cultural barrier?
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"This person's heritage isn't like mine at all."
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What is an environmental barrier?
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"There's too much noise to concentrate."
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What are 3 ways to help senders decrease barrier effects?
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1. Think before you speak
2. Articulate your words 3. Watch the receiver to make sure they are getting your message. |
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What are 3 ways to help the receiver decrease barrier effects?
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1. Ask questions
2. Learn more about issues and people. 3. Relate to the background and experiences of those speaking. |
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What is nonverbal communication?
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facial expressions or body movements used to express attitudes or moods
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What is verbal communication?
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spoken communication
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What is written communication?
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any communication that must be read
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What are symbols?
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anything that stands for an idea and is used for communication
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What are the 3 elements of laying the proper foundation?
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1. working to be a good person
2. communicating constructively 3. caring about your audience |
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What is interpersonal communication?
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messages are transmitted between two people
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What is intrapersonal communication?
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message is transmitted to self
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What are three different appeals you can use to care for your audience?
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logical, emotional, and eithical
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What is a logical appeal?
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you are organized and provide the audience with facts and analysis
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What is an emotional appeal?
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you strike a chord with your audience and appeal to their feelings
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What is an ethical appeal?
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you are honest and prove your credibility to the audience
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Name 4 planks of confidence (there are 10)
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content, organization, notes, friendliness, impression, dedication, empathy, newness, conviction, enthusiasm
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What is content?
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have something worthwhile to say
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What is organization?
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have some type of outline
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What are notes?
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jotting down your ideas in a brief form
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What is friendliness?
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being nice
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What is impression?
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getting off to a good start
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What is dedication?
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practice, practice, practice
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What is empathy?
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knowing how it feels to feel a certain way
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What is newness?
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applying some originality
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What is conviction?
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believing in what you say
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What is enthusiasm?
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getting fired up
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