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16 Cards in this Set
- Front
- Back
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Billing Call Flow |
Billing card flow guides you through professional communications with our customers and effectively identified solutions specific to customer service experience. Steps are OPEN, FACT FIND, RESOLVE, CLOSE |
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Open |
Thank you, your mane, confirm name and address, call back number |
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Acknowledge |
Validation. I agree. Your right. |
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Empathy |
Shows the customer you understand and gave heard them. I understand you are CONCERNED... |
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respond |
Let's look at your account together. Here's what I do for you. |
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ARM |
Acknowledge, Respond, Move Forward |
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Legacy |
Packaging and pricing offered before 2012. |
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NPP |
NEW Packaging and pricing offered before 2016 and 2017. |
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SPP |
Spectrum Packaging and pricing offered between 2016 and on. |
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Spectrum TV |
ABC, NBC, CBS, FOX, Broadcasting channels |
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Spectrum Premium Channels |
HBO, CINEMAX, SHOWTIME, THE MOVIE CHANNEL, STARZ, STARZENCORE, EPIX |
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TV Silver |
Digi Tier 1, HBO, CINEMAX, SHOWTIME |
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TV Gold |
Digi Tier 2, STARZ, STARZENCORE, THE MOVIE CHANNEL, EPIX |
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Spectrum Premium Channels prices |
$15 a la carte |
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Digi Tier prices |
$12 a la carte |
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Video On Demand |
Free On Demand, Premiums On Demand, Subscriptions On Demand, Transactions On Demand |
