Reading...
Play button
Play button
Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
31 Cards in this Set
- Front
- Back
|
hearing
|
the physical process of letting in audible stimuli without focusing on the stimuli
|
|
|
work memory theory
|
a theory that states that we can pay attention to several stimuli and simultaneously store stimuli for future reference
|
|
|
listening
|
the dynamic, transactional process of receiving, recalling, rating, and responding to stimuli, messages, or both
|
|
|
four "Rs" of listening
|
the four components of the listening process: receiving, responding, recalling, and rating
|
|
|
receiving (1)
|
involves the verbal and nonverbal acknowledge of a message (mindless or mindful)
|
|
|
responding (2)
|
providing observable feedback to a sender's message (verbal and nonverbal)
|
|
|
recalling (3)
|
understanding a message, storing it for future encounters, and remembering it later
|
|
|
chunking
|
placing pieces of info into manageable and retrieveable sets
|
|
|
rating (4)
|
evaluating or assessing a message
|
|
|
opinions
|
a view, judgement, or appraisal based on our beliefs or values
|
|
|
American Sign Language (ASL)
|
a visual rather than auditory form of communication that is composed of precise hand shapes and movements
|
|
|
message overload
|
the result when senders receive more messages than they can process
|
|
|
multitasking
|
the simultaneous performance of 2 or more tasks
|
|
|
conversational narcissism
|
engaging in an extreme amount of self-focusing during a conversation, to the exclusion of another person
|
|
|
listening gap
|
the time difference between our mental ability to interpret words and the speed at which they arrive at our brain
|
|
|
selective listening
|
responding to some parts of a message and rejecting others
|
|
|
talkaholism
|
a compulsive talker who hogs the conversational stage and monopolizes encounters
|
|
|
pseudolistening
|
to pretend to listen by nodding our heads, looking at the speaker, smiling at the appropriate times, or practicing other kinds of attention feigning
|
|
|
gap filling
|
listeners who think they can correctly guess the rest of the story a speaker is telling and don't need the speaker to continue
|
|
|
defensive listening
|
viewing innocent comments as personal attacks or hostile critisisms
|
|
|
ambushing
|
listenign carefully to a message and then using the info later to attach the sender
|
|
|
listening style
|
a predominant and preferred approach to listening to the messages we hear (PACT)
|
|
|
people centered
action centered content centered time centered |
P-A-C-T?
|
|
|
people-centered listening style
|
a listening associated with concerns for other peoples feelings or emotions
|
|
|
action-centered listening style
|
a listening style associated with listeners who want messages to be highly organized, concise, and error-free
|
|
|
content-centered listening style
|
a listening style associated with listeners who focus on the facts and details of a message
|
|
|
time-centered listening style
|
a listening style associated with listeners who want messages to be presented succinctly
|
|
|
empathy
|
process of identifying with or attempting to experience the thoughts, beliefs, actions of another
|
|
|
nonjudgemental feedback
|
feedback that describes another's behavior and then explains how that behavior made us feel.
|
|
|
paraphrasing
|
restating the essence of a sender's message in our own words
|
|
|
dialogue enhancers
|
supporting statements such as "I see" or "I'm listening" that indicate we are involved in a message
|
