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27 Cards in this Set
- Front
- Back
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Language of responsibility
4 concepts |
"it" statements
"but"statements questions vs. statements "I" and "You" language |
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10 things that lead to ineffective listening
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message overload, preoccupied, rapid thought, effort, external noise, hearing problems, faulty assumptions, lack of training, media influences, lack of apparent advantages
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Generally male characteristics (4)
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status, independence, competition, power
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3 types of disruptive language
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fact/opinion, fact/inference, emotive language
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behavioral language
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refers to specific things people say or do
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abstraction language
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vague in nature
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7 types of ineffective listening
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pseudo listening, stage hogging, selective listening, insulated listening, defensive listening, insensitive listening, ambushing
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3 ways questions help
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seeking clarification, genuine, authentic questions
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listening is made up of 3 things (Kay Lindahl)
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Listening is a choice, listening is a gift (understood, whole, energized), listening is an art (being in the zone)
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convergence
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process of adapting one's speech style to match that of others
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high context cultures
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value of using language to maintain social harmony
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3 concepts included in behavioral description
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clearly identifies behaviors to change, outlines how to act, specifies behavior
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11 types of non verbal communication
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body, posture, eye contact, voice, touch, physical attractiveness, distance, territoriality, physical environment, time, clothing
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5 differences between verbal and non verbal communication
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complexity, flow, clarity, impact, intentionality
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relative terms
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words that gain their meaning by comparison (fast, slow, smart, stupid)
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4 things to improve listening
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talk less, get rid of distractions, don;t judge prematurely, look for key ideas
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5 types of support responses
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agreement, offer help, praise, reassurance, diversion
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7 types of responsive listening
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prompts, ask questions, paraphrasing, support, analyzing, judgind, advising
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linguistic relativism
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a more moderate form of linguistic determination that argues that language exerts a strong influence on the perceptions of the people who speak it
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7 functions of non verbal communication
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repeating, substitution, accenting, regulating, complementary, contradicting, deception
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4 intentions of listeing
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understand someone, enjoy someone's company, learn something, give help/solace
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3 misconceptions about listening
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listening is natural, listening is passive, "I'm a good listener when I try"
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5 characteristics of non verbal communication
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nonverbal skills are important, all behaviors have communication value, defines the kind of relationship we want with others, 7 functions, ambiguous
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divergence
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not obviously disagreeing with someone, but you use different terminology
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Low-Context cultures
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value language to express thoughts, feelings, and ideas as clearly and logically as possible
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generally female communication characteristics
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connection, interdependence, cooperation, empowerment
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2 examples of emotive terms
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chicken hawk, liberal
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