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27 Cards in this Set

  • Front
  • Back
Language of responsibility
4 concepts
"it" statements
questions vs. statements
"I" and "You" language
10 things that lead to ineffective listening
message overload, preoccupied, rapid thought, effort, external noise, hearing problems, faulty assumptions, lack of training, media influences, lack of apparent advantages
Generally male characteristics (4)
status, independence, competition, power
3 types of disruptive language
fact/opinion, fact/inference, emotive language
behavioral language
refers to specific things people say or do
abstraction language
vague in nature
7 types of ineffective listening
pseudo listening, stage hogging, selective listening, insulated listening, defensive listening, insensitive listening, ambushing
3 ways questions help
seeking clarification, genuine, authentic questions
listening is made up of 3 things (Kay Lindahl)
Listening is a choice, listening is a gift (understood, whole, energized), listening is an art (being in the zone)
process of adapting one's speech style to match that of others
high context cultures
value of using language to maintain social harmony
3 concepts included in behavioral description
clearly identifies behaviors to change, outlines how to act, specifies behavior
11 types of non verbal communication
body, posture, eye contact, voice, touch, physical attractiveness, distance, territoriality, physical environment, time, clothing
5 differences between verbal and non verbal communication
complexity, flow, clarity, impact, intentionality
relative terms
words that gain their meaning by comparison (fast, slow, smart, stupid)
4 things to improve listening
talk less, get rid of distractions, don;t judge prematurely, look for key ideas
5 types of support responses
agreement, offer help, praise, reassurance, diversion
7 types of responsive listening
prompts, ask questions, paraphrasing, support, analyzing, judgind, advising
linguistic relativism
a more moderate form of linguistic determination that argues that language exerts a strong influence on the perceptions of the people who speak it
7 functions of non verbal communication
repeating, substitution, accenting, regulating, complementary, contradicting, deception
4 intentions of listeing
understand someone, enjoy someone's company, learn something, give help/solace
3 misconceptions about listening
listening is natural, listening is passive, "I'm a good listener when I try"
5 characteristics of non verbal communication
nonverbal skills are important, all behaviors have communication value, defines the kind of relationship we want with others, 7 functions, ambiguous
not obviously disagreeing with someone, but you use different terminology
Low-Context cultures
value language to express thoughts, feelings, and ideas as clearly and logically as possible
generally female communication characteristics
connection, interdependence, cooperation, empowerment
2 examples of emotive terms
chicken hawk, liberal