Spc 209 - Ch. 1-2

Front 1

Strategic flexibility (SF)

Back 1

expanding your communication repertoire to enable you to use the best skill or behavior available for a particular situation.

Front 2

Six steps of SF

Back 2

Anticipate, Assess, Evaluate, Select, Apply, Reassess and reevaluate.

Front 3

Anticipate

Back 3

think about potential situations and the needs and requirements likely to arise because of them. They key to anticipation is FORECASTING.

Front 4

Assess

Back 4

Take stock of the factors, elements and conditions of the situations in which you find yourself. The key to assessment is ALERTNESS.

Front 5

Evaluate

Back 5

Determine the value and worth of the factors, elements, and conditions to all those involved and how they bear on your own skills, and abilities. The key to evaluation is ACCURACY.

Front 6

Select

Back 6

Carefully select from your repertoire of available skills and behaviors those likely to have the greatest impact on the current (future) situations and also predict and forecast the potential effects of the skills and behaviors that will be used. The key to the selection process is APPROPRIATENESS.

Front 7

Apply

Back 7

All the factors that are likely to be affected, apply the skills and behaviors you have selected with care, concern and attention. The key to application is RELEVANCE.

Front 8

Reassess and reevaluate

Back 8

Feedback may result in the application of further skills and behaviors needed to clarify, extend, continue, or even terminate the situation. The key to reassessment and reevaluation is ACCURATE, CAREFUL OBSERVATION.

Front 9

creativity

Back 9

the capacity to synthesize vast amounts of informatin and wrestle with complex problems.
(offers some of the creative force that drives successful SF, and SF provides the opportunities when you can apply your best creative thinking to a task.)

Front 10

communication

Back 10

Any process in which people share information, ideas, and feelings. (anything that adds meaning to a message and that it is always changing.)

Front 11

Elements of Communication

Back 11

sender-receivers, messages, channels, feedback, noise, setting

Front 12

sender-receivers

Back 12

both sending and receiving at the same time. (shares meaning)

Front 13

message

Back 13

is made up of the ideas and feelings that sender-receivers want to share. (content of what someone is saying)

Front 14

symbol

Back 14

something that stands for something else

Front 15

verbal symbols

Back 15

the words in a language that stands for particular things of ideas.

Front 16

concrete symbol

Back 16

a symbol that represents an object. (ex.- chair)

Front 17

abstract symbols

Back 17

stand for ideas.

Front 18

nonverbal symbols

Back 18

Communication without using words

Front 19

channel

Back 19

the route traveled by a message; it is the means a message uses to rech the sender-receivers.

Front 20

feedback

Back 20

the response of the receiver-senders to each other.

Front 21

sensory acuity

Back 21

paying attentionto all elements in the communicaiton environment.

Front 22

noise

Back 22

interference that keeps a message from being understood or accurately interpreted

Front 23

external noise

Back 23

comes from the environment and keeps the message from being heard or understood.

Front 24

internal noise

Back 24

occurs in the minds of the sender-receivers when their thoughts or feelings are focused on something other than the communciation at hand.

Front 25

semantic noise

Back 25

caused by people's emotional reactions to words. (ex. tuning out profanity)

Front 26

setting

Back 26

the environment in which the communication occurs. Settings can have a significant influence on communication.

Front 27

Three Principles of Transactional Communication

Back 27

1)Participation is continuous and simultaneous
2)All communicaitons have a past, a present, and a future
3)All communicators play roles

Front 28

Roles

Back 28

-parts you play or ways you behave with others
-do not always stay the same in a relationship, they vary with other's moods or with one's own, with the setting and the noise factor

Front 29

intrapersonal communication

Back 29

communication that occurs within you. it involves thoughts, feelings, and the way you look at yourself.

Front 30

interpersonal communication

Back 30

occurs when you communicate on a one-to-one basis--usually in an informal, unstructured setting.

Front 31

small-group communication

Back 31

occurs when a small number of people meet to solve a problem.

Front 32

computer-mediated communication (CMC)

Back 32

-a wide range of technologies that facilitate both human communication and the interactive sharing of information through computer networks, including e-mail, discussion group, newsgroups, chat, instant messages and web pages.
-occurs over a single channel, it is asynchronous (the time and place for communication is at the discretion of the individual)
-exhibits social leveling (it brings all people, of whatever status they hold in society, to a near equal footing or level) as the cues to social status are removed.

Front 33

public communication

Back 33

the sender-receiver (the speaker) sends a message (the speech) to an audience.

Front 34

culture

Back 34

the ever-changing values, traditions, social and political relationships, and worldview created and shared by a group of people bound together by a combination of factors.

Front 35

co-culture

Back 35

people who are part of a larger culture but also belong to a smaller goroupd that has some different values, attitudes, or beliefs.

Front 36

intercultural communication

Back 36

the communication that occurs whenever two or more people from different cultures interact. This studies how differences between people affect their perceptions of the world and thus, their communication.

Front 37

ethical communication

Back 37

a component of each of the six types of communication, is communication that is honest, fair, and considerate of other's rights

Front 38

synchronous communication

Back 38

talk that occurs at the same time with no time delay

Front 39

asynchronous communication

Back 39

does not occur at the same time, such as email messages or when you seek information form Web sites

Front 40

globalizaiton

Back 40

there are no limitations becuase of border

Front 41

temporality

Back 41

there are no limitations because of time

Front 42

access to roles

Back 42

whoever has the technical capacity to receive messages with a computer can also send them; (without restrictions on their roles)

Front 43

content openness

Back 43

there are no limitations on content.

Front 44

self-concept

Back 44

how you think and feel about yourself.

Front 45

perception

Back 45

how you look at others and the world around you.

Front 46

Role of Self Concept & Perception

Back 46

they are connected and changing

Front 47

Elements of self-concept

Back 47

reflected appraisals, social comparisons, self-perception

Front 48

reflected appraisals

Back 48

messages you get about yourself from others.

Front 49

scripts

Back 49

lines that someone gives you

Front 50

self-fulfilling prophecies

Back 50

events or actions that oocur because you (and other people) have expected them.

Front 51

social comparison

Back 51

comparing yourself with others to see how you measure up

Front 52

self-perception

Back 52

the way you see yourself

Front 53

psychological safety

Back 53

the approval and support that we get from familiar people, ideas, and situations

Front 54

psychological risk

Back 54

involves taking a chance on something new.

Front 55

map is not the territory

Back 55

-we create internal maps of reality
-we react to the maps inside our hearts, not the territory outside our heads
-no two people have the same map
-creating personal change requires changing the maps
-your maps of reality are not who you are

Front 56

psychological sets

Back 56

a type of perceptual filter to expectations or predispositions to respond

Front 57

The Perceptual Process

Back 57

three step:
-select information
-organize information
-intepret information

Front 58

Imperfect perceptions

Back 58

deletions, distortions, generalizations

Front 59

deletions

Back 59

blotting out, erasing, or canceling information

Front 60

distortions

Back 60

twisting or bending information out of shape

Front 61

generalizations

Back 61

drawing principles or conclusions from particular evidence or facts

Front 62

perceptual filters

Back 62

limitations that result from the narrowed lens through which you view the world

Front 63

objective reality

Back 63

the actual territory or external reality everyone experiences

Front 64

subjective view

Back 64

your personal mental maps of the world

Front 65

Adjusting to Perceptual Influences

Back 65

-stay healthy, get rest, and exercise
-avoid hasty conclusions
-take more time
-be available
-be committed
-be prepared to change