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47 Cards in this Set

  • Front
  • Back
Emotional type disturbances among employees are best dealt with at which one of the following stages?

a. latent
b. early
c. interim
d. final
b. early
The application of which one of the following techniques is probably most essential in helping emotionally disturbed employees?

a. physical therapy
b. isolation
c. protection
d. counseling
d. counseling
The most serious drug problem in this country involves the use of

a. marijuana.
b. heroin.
c. barbiturates.
d. alcohol.
d. alcohol.
Alcoholism is heavily concentrated among males in which one of the following age groups?

a. 20-30
b. 25-35
c. 31-34
d. 45-55
c. 31-34
Alcoholism is attributed to

a. personality predispositions.
b. multiple factors.
c. one's occupation.
d. family stress.
b. multiple factors.
Generally, police work is thought to be

a. conducive to problem drinking.
b. helpful in avoiding problem drinking.
c. unrelated to excessive drinking.
d. a cause for inter family alcoholism.
a. conducive to problem drinking.
People often drink to reduce stresses associated with
(1) job.
(2) relationships with others.
(3) economic responsibilities.

a. (1) and (2) only.
b. (2) only.
c. (3) only.
d. (1),(2), and (3).
d. (1),(2), and (3).
When a subordinate becomes a problem drinker, what factor is of greatest concern to his supervisor?

a. absenteeism
b. job performance
c. morale
d. job safety
b. job performance
Alcoholism usually develops

a. during the early stages of stress.
b. rapidly and without significant warning.
c. over a considerable length of time.
d. from excessive socializing.
c. over a considerable length of time.
The dependence alcoholics have on alcohol is

a. physiological.
b. psychological.
c. both a. and b.
d. neither a. nor b.
c. both a. and b.
Those who have a drinking problem
(1) may be unaware of it
(2) may be aware of it
(3) are seldom aware of it
(4) are always aware of it

a. (1) and (2) only.
b. (2) only.
c. (3) only.
d. (4) only.
a. (1) and (2) only.
Chronic drinkers develop a variety of motives for their conduct. Of those listed, the least likely motive is

a. excitement.
b. relaxation.
c. escape.
d. awareness.
d. awareness.
An excessive drinker is said to be addicted when

a. he loses his ability to consciously control his drinking once he starts, even though he recognized its harm.
b. he rationalizes that drinking in the morning has no deleterious affect on his ability to function effectively.
c. alcohol is consumed on a daily basis and no recognition or effort is made towards regulation.
d. all of the above.
a. he loses his ability to consciously control his drinking once he starts, even though he recognized its harm.
Often, early symptoms of problem drinking go unnoticed even by the individual's closest associates. It is believed by some that the best clue is

a. a denial of drinking.
b. aggressive socialization.
c. the recurring memory blackout.
d. a desire to be alone.
c. the recurring memory blackout.
When symptoms of problem drinking begin to appear in an employee, the supervisor should carefully watch for

a. over friendliness
b. personality changes
c. family contact
d. the desire to over compensate
b. personality changes
When a drinker's tolerance for alcohol increases, when he requires several drinks to obtain the effect that one gave him before, he is developing the pattern of a drinking problem. It is easily recognizable. This is a difficult condition to counter, primarily because

a. one is rarely aware of how much alcohol was necessary to create a give effect.
b. all human beings develop tolerances, regardless of the nature of the substance.
c. society does not consider alcohol as a harmful substance and does not monitor consumption.
d. a considerable tolerance for alcohol has become a prestige factor in our society.
d. a considerable tolerance for alcohol has become a prestige factor in our society.
As an individual's loss of control develops, he may begin to lie about his drinking, denying it when it is perfectly obvious to others. He is prone to develop three defense mechanisms, which include all of the following except

a. denial
b. projection
c. rationalization
d. acceptance.
d. acceptance.
At what stage is the problem drinker most likely to show signs of physical deterioration?

a. first
b. second
c. third
d. none of the above
c. third
Deviant drinking is most easily corrected

a. in its early stages.
b. when hospitalization is necessary.
c. when the employee admits he has a problem.
d. before the employee began to drink.
a. in its early stages.
Joe Smith has a drinking problem; however, while his problem is common knowledge, it has not as yet affected his job performance. Of those incidents likely to occur, which is least probable?

a. Joe's supervisor will hope the problem corrects itself.
b. Joe Smith will go to his supervisor for help.
c. Joe's supervisor will try to help Joe without being asked.
d. Joe will be unaware he drinks to excess.
b. Joe Smith will go to his supervisor for help.
Which is the most likely alternative when counseling by a supervisor or intervention by a close friend on behalf of an employee with a drinking problem is not practicable?

a. Give the employee the opportunity to seek professional help or face dismissal.
b. Ask the employee to assist in developing a program designed to aid alcoholics.
c. Change the employee's working hours to conflict with regular drinking hours.
d. Direct the employee to secure a medical examination from the organization's physician.
d. Direct the employee to secure a medical examination from the organization's physician.
One of your subordinate's must be disciplined for misconduct that you find is the probable result of his having a drinking problem. At this point it would be well for you to tell him

a. "You have a drinking problem and must stop drinking."
b. "If you don't stop drinking you will risk losing your job down the road."
c. "Your behavior is unacceptable and you will be fired if you do not change it. You need to consider that your drinking seems to be the root cause that has lead to this behavior."
d. "Let me help you with your problems. This is what we expect from you."
c. "Your behavior is unacceptable and you will be fired if you do not change it. You need to consider that your drinking seems to be the root cause that has lead to this behavior."
Generally, when the work performance of those individuals with a drinking problem deteriorates and is ignored by their supervisors, the result is the

a. performance of all employees is affected.
b. problem becomes worse.
c. problem usually resolves itself.
d. responsibility for resolving it changes.
b. problem becomes worse.
Generally, when a supervisor notes deterioration in a subordinate's performance that he believes is due to a drinking problem, the first step the supervisor should take is to

a. record each case of poor performance until it reaches the stage requiring disciplinary action.
b. make an off the record interview with the family of the subordinate.
c. have a frank discussion with the employee concerning his performance and possible causes.
d. order the subordinate to have a medical examination by the police doctor.
c. have a frank discussion with the employee concerning his performance and possible causes.
The performance of one of your subordinate's has been declining lately and you feel that he has a drinking problem. You would like to help this officer and feel if you could discuss his performance with him and indicate your concern for his welfare that you could. The best place to hold such is

a. in private.
b. at the subordinate's home.
c. where the subordinate works.
d. in the presence of the subordinate's family.
a. in private.
Counseling between a supervisor and a subordinate who has a drinking problem that is affecting his job performance is usually best when held

a. over a period of years.
b. in one long session.
c. after completion of the day's work.
d. in several sessions.
d. in several sessions.
Interviews between a supervisor and an employee with a drinking problem should most of all be

a. informative.
b. constructive.
c. frank.
d. timely.
b. constructive.
Least essential of the basic essentials to effective counseling of a subordinate whose work performance has been affected by a drinking problem is

a. attentiveness to what is said.
b. looking at the problem from the employee's point of view.
c. getting the subordinate to admit he has a drinking problem.
d. establishing a comfortable relationship during the session.
c. getting the subordinate to admit he has a drinking problem.
During the initial counseling session with a subordinate whose performance has dropped due to a drinking problem, he tells you he drinks hearing this, you should display

a. shock.
b. surprise.
c. disbelief.
d. none of the above.
d. none of the above.
The technique of counseling in which the supervisor stimulates the employee to discover his own problems, and decide upon a course of action to correct it, is known as

a. non direct or client centered counseling.
b. direct or direct force counseling.
c. introspective analysis counseling.
d. fundamental or ventilation sessions counseling.
a. non direct or client centered counseling.
At counseling sessions, employees with drinking problems are most likely to respond to solutions to their problems that

a. their employers recommend.
b. are jointly agreed to.
c. they suggest.
d. have been successful with others.
c. they suggest.
When counseling an employee with a drinking problem, which initial approach would generally be best for a supervisor to take?

a. Honestly tell the subordinate what his problem is.
b. Tell the subordinate he is on the verge of losing his job.
c. Allow the subordinate to discover his problem.
d. Lower the subordinate's ego to a receptive point.
c. Allow the subordinate to discover his problem.
Unfortunately, _________ is too often used as a prime technique when counseling employees with drinking problems.

a. apathy
b. fear
c. indifference
d. concern
b. fear
The best time for a supervisor to take notes at a counseling session with an employee who is a problem drinker is

a. when admissions are made.
b. continually.
c. after the session.
d. during specified rest periods.
c. after the session.
Following are two statements dealing with the treatment of alcoholics:
(1) A rehabilitated alcoholic is much better able to help treat an alcoholic than a non alcoholic.
(2) Professional training is a prerequisite to success in dealing with a problem drinker.

Which of the following choices best classifies these statement?

a. Only statement (1) is correct.
b. Only statement (2) is correct.
c. Both statement (1) and (2) are correct.
d. Neither statement (1)nor (2) are correct.
d. Neither statement (1)nor (2) are correct.
Bob Smith realizes he has a drinking problem and makes a real effort to help himself find the scientific reasons for it. As his supervisor, you might suggest appropriate literature on the subject. Then, when Bob begins to understand that he needs to find some way of facing his problems other than with alcohol, it might be suggested

a. that he learn of the work performed by Alcoholics Anonymous.
b. he reduce his drinking on a controlled gradual basis.
c. there are deep rooted problems which are the basis for his excessive drinking.
d. he receive a complete physical examination and dietary program.
a. that he learn of the work performed by Alcoholics Anonymous.
The important objective of counseling is not only to get the problem drinker to give up drinking, but to lead him to the realization that he

a. can return to a normal life if he learns to drink in moderation.
b. must sop drinking on his own, that no one else can help him.
c. can never be a moderate drinker, that he can never again use alcohol.
d. is a sick person and such will require extensive rehabilitation before he can return to a normal life.
c. can never be a moderate drinker, that he can never again use alcohol.
There are two occasions when a supervisor is obligated to become involved in a subordinate's personal affairs: when the problem has affected the subordinate's performance, and when

a. the subordinate asks for help.
b. there is no one else to help.
c. time is of no importance.
d. ordered by a superior.
a. the subordinate asks for help.
When a supervisor has done everything within his power to help a subordinate with a drinking problem, he should then

a. repeat his assistance until the important points become effective.
b. end his assistance and be watchful for signs of regression.
c. determine how effective his efforts have been and where improvement could be made.
d. refer him to a relevant agency designed to help with such problems.
d. refer him to a relevant agency designed to help with such problems.
A supervisor should be alert for signs of early symptoms of distress from those suffering from a drinking problem. Which of the following are among prominent of the symptoms?

a. insecurity
b. excessive irritability
c. pessimism
d. all of the above
d. all of the above
Which of the following forms of emotional distress may cause anxiety reactions subjectively experienced as fear, dread, or panic?

a. confidence
b. stress
c. hate
d. persecution
b. stress
If you determine that fear is the basic problem causing anxiety patterns, you should give the subordinate

a. a new job assignment, one with which he feels more comfortable.
b. a complete physical and medical examination.
c. reassurance and an opportunity to talk the problem out.
d. more work than he can complete, thus keeping his mind busy.
c. reassurance and an opportunity to talk the problem out.
Officer Brown, a serious, conscientious, and sensitive police officer, makes what he considers a serious blunder and magnifies it out of proportion. In so doing he develops a depressive reaction from his guilt feelings and self chastisement. His supervisor can help to restore his self esteem by

a. ignoring the incident and proceeding with business as if the blunder never occurred.
b. making Officer Brown realize the matter was not so serious as it appeared to him.
c. initiating rapid disciplinary action so Officer Brown will feel his is receiving just punishment.
d. pointing out why his actions were wrong and how they might be avoided in the furtre.
b. making Officer Brown realize the matter was not so serious as it appeared to him.
Grief and loneliness brought about by the normal experiences of life may result in depression that may drastically affect the employee's performance. A supervisor who responds with compassion and patience will do much to lessen any feelings of depression. A cure can usually be brought about by

a. apathy.
b. psychotherapy.
c. experience.
d. time.
d. time.
When a marital conflict involving a subordinate has become critical and the supervisor's help is sought, the supervisor should

a. act as marriage counselor, trying to bring the subordinate and his wife back to a harmonious relationship.
b. confine his participation to listening to sufficient details to indicate that professional help is needed, then encourage outside help.
c. hear both sides of the story and make recommendations that each can agree upon.
d. put himself in the subordinate's place and suggest methods that he would consider beneficial.
b. confine his participation to listening to sufficient details to indicate that professional help is needed, then encourage outside help.
While not always expressed, it is commonly known among peace officers that many wives have strong objections to their husbands working a particular area such as

a. bunco.
b. homicide.
c. vice.
d. narcotics.
c. vice.
Deterioration in work performance can suggest an officer is suffering from post shooting stress syndrome, which is evidenced by symptoms of

a. isolation
b. sleeplessness
c. loss of work interest
d. anxieties
e. all of the above.
e. all of the above.