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16 Cards in this Set
- Front
- Back
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What is empathy |
The ability to see and understand the internal and external world as seen by other persons
- act of showing that we understand |
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What does empathy involve |
Perception and communication |
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What two components does empathy include? |
Perception- detection and identifying -others emotional state (65% non verbal)
Communication- responding- appropriately clarifying meaning and reflecting |
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What are the 3 elements to empathy |
Preverbal- mental process that precede verbal expression of empathy
Verbal- verbally reflecting feeling and content of the patients experience; accuracy and specificity> paraphrase
Nonverbal- display warmth and genuineness |
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How to reflect |
Validate/ awknowledge persons experiences
Increases client self awareness and helps gain insite of feelings
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How do you reflect feeling? |
Ask the empathetic question- how would I feel if I wer that person
-observe non verbal behaviour |
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How to express empathy non verbally |
Tone of voice Eye contact Facial expression Body language/movement |
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What traits does empathy require |
Courage Assertiveness Listened to be present |
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How many CARLHUFF levels of are there |
5 |
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Level 1 |
Unawareness of clients message of feeling (lowest level) -no evidence of active listening or understanding |
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Level 2 |
Superficial acknowledgement of message -minimizes clients feelings -superficial feelings and responds by noticeably ignoring client emotions |
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Level 3 |
Recognition of the clients message and some of feelings > somehwhat helpful -responds to meaning of emotions -verbal/non verbal behaviours are congruent
-nurses words reflect client concerns/ feelings |
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Level 4 |
Acknowledgement of message and obvious feeling -nurse willingness to understand and care about concerns -probes for information to expand client awareness -feelings not accurately perceived but data is gathered increasing client knowledge |
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Level 5 |
Full therapeutic acknowledgement of clients hidden message and meaning |
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What are the barriers to empathy |
Lack of: Time Trust Privacy Support form other professional colleagues |
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Levels of nursing actions to promote empathy (5) |
Accepting Listening Clarifying/informing Analyzinf |
