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9 Cards in this Set
- Front
- Back
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ways to use nonverbal communication
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accent or emphasize
complement or add nuances of meaning contradict (wink, cross your fingers) substitute (nod instead of saying okay) |
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4 meaning principles
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meanings are in people
meanings are more than words and gestures meanings are unique meanings are context-based |
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metacommunication
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communication about communication, "do you understand"
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message principles
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messages are packing (verbal and non reinforce each other)
messages are rule-governed messages vary in abstraction messages vary in politeness messages vary in inclusion messages vary in directness |
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politeness
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a desirable trait across most cultures
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advantages of indirect messages
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express a desire without insulting or offending anyone; follow rules of polite interaction
-instead of saying, i'm bored say, it's getting late |
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nonassteriveness
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people fail to assert their rights; do what others tell them to do without questioning and without concern
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assertiveness
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behavior that enables you to act in your own best interests without denying or infringing upon the rights of others
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principles for increasing assertive communication
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analyze assertive communication
rehearse assertive communication communicate assertively |
