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55 Cards in this Set

  • Front
  • Back
Market analysis categorizes the firm's customer's, identifies their needs, and assesses competitor's strengths.
True
A strategic alliance is where two firms agree to jointly produce a product or service, an approach to gain access to foreign markets.
True
High performance design, measures the frequency with which the product or service meets design specifications.
False
Line flow strategy is used by a firm who produces a wide range of low-volume products or services.
False
The assemble to order strategy is an approach to producing products with many options, from relatively few assemblies and components.
True
Make to order strategy is where a firm holds items in stock for immediate delivery, thereby minimizing customer delivery time.
False
An order qualifier is the ability to accomodate the unique needs of each customer and changing product or service designs; whereas products and services are tailored to individual preferences.
False
In determining market segments, two characteristics that can be used are demographic factors, and industry factors.
True
Market segment needs can be grouped into a few categories which include delivery system needs, and volume needs.
True
Licensing technology is a form of strategic alliance in which one company licenses its production or service methods to another firm.
True
Process management is the selection of the inputs, operations, workflows, and methods to transform inputs into outputs.
True
Process choice is the ease with which employees and equipment can handle a wide variety of products, output levels, duties and functions.
False
Auto assembly and cafeteria line are examples of a batch process.
False
Forward integration means that the firm acquires more channels of distribution, such as warehouses, and retail stores.
True
One advantage of outsourcing for a firm, is an attractive process choice where volumes are low.
True
A flexible workforce is one where workers are capable of performing limited tasks, only at their workstation.
False
Flexible automation produces one type of part or product in a fixed sequence of simple operations.
False
Customer involvement in manufacturing decisions will increase when production volumes are low.
True
Process analysis is a six step systematic procedure.
True
A process chart traces the flow of information, customers, employees, equipment, or materials through a process.
False
Process technology translates ideas into new products and services for the firm's customers.
False
Managers use product technology to acquire, process, and transmit information in order to make effective decisions.
False
Information technology is made up of sub-technologies including hardware, software, databases, and telecommunications.
True
When people speak of electronic commerce, they are talking about a paperless exchange of business information.
True
In research and development environments, basic research is where work is geared toward solving practical problems.
False
Product or process development activities move through various phases including: concept development, technical feasibility, and product design.
True
Technology fusion refers to the process of combining several existing technologies and scientific disciplines to create a hybrid technology.
True
In the first mover considerations, the strategic consideration of dealing with what technology to choose, rather than when to adopt a new technology is the key decision choice.
False
In the discussion of distruptive technology is one that has performance attributes that aren't valued by existing customers for current products, amoungst other attributes.
True
In acquiring technologies, a good rule of thumb is not to enter into any cooperative agreements with other firms or suppliers.
False
Total Quality Management stresses three principles: customer satisfaction, employee involvement, and continuous improvement in quality.
True
In the discussion of defining who the customers are for the employee, internal customers are people or firms who buy products or services.
False
Employee empowerment moves the responsibility for decision making further down the organization chart, in essence to the level of the employee actually doing the job.
True
In problem solving, the logical cycle steps to follow in sequence are: Act-Check-Plan-Do ?
False
Internal failure costs typically fall into two major cost categories: yield losses and rework losses.
True
The benchmark step for planning, involves the establishing of goals, obtaining support of managers who must provide the resources for accomplishing the goals.
False
Functional benchmarking compares areas such as administration, customer service, and sales operations with the leading firms in the industry.
True
Tools for improving quality include the use of checklists, histograms, Pareto charts and scatter diagrams.
True
To prevent each country from creating its' own set of quality standards, the Malcolm Baldrige National Quality Award was established for companies doing business in the European Community.
False
W. Edwards Deming's philosophy is that quality is the responsibility of the worker, not management.
False
Capacity is the maximum rate of output for a facility.
False
Peak capacity is the maximum output that a process or facility can achieve under ideal conditions.
True
The maximum output that a process or firm can economically sustain under normal conditions is rated capacity.
False
A bottleneck is an operation that has the lowest effective capacity of any operation in the facility and thus limits the system's output
False
Economies of scale is where the average cost per unit increase as the facility's size increase.
False
Wait-and-see strategy involves large, infrequent jumps in capacity.
False
Expansionist strategy is where a firm expands when others do.
False
A capacity gap is any difference (positive or negative) between projected demand and current capacity.
True
Setup time is the time required to change a machine from making one product or service to making another.
True
Cash flow is the flow of funds into an organization over a period of time, including revenues, and changes in assets and liabilities.
True
A layout in which workstations or department are arranged in a linear path.
Product Layout
A layout that groups workstations or departments according to function.
Process layout
Outside disruptions and crowding can hurt a worker's performance. Studies at several state government departments revealed a strong link between privacy and satisfaction with the supervisor and the job.
True
Line balancing is the assignment of work to stations in a line so as to achieve the desired output rate with the smallest number of workstations.
True
Groups parts or products with similar characteriestics into families and sets aside groups of machines for their production
Group Technology