Six Sigma

Front 1

Which of the following is NOT a six sigma management designation?

Back 1

a) Green Belt
b) Project Champion
c) Master Black Belt
d) Project Operator

Hint 1

D - project operator

Front 2

Sigma is used as a benchmark to measure

Back 2

a) variation
b) quality
c) process capability
d) all of the above

Hint 2

D) all of the above

Front 3

The fundamental mantra of Six Sigma is:

Back 3

a) all processes can be improved to a six sigma level
b) current metrics should completely represent the capabilities of system
c) variation exists in all processes and can be identified, quantified, and eliminated
d) there is no account for variation in a process since it will always exist

Hint 3

c) Variation exists in all processes and can be identified, quantified, and eliminated

Front 4

The definition of DPMO is:

Back 4

Defects per Million Opportunities

Front 5

A process that has achieved a six sigma measure would expect to encounter defects at DPMO rate of:

Back 5

a) 12
b) 200,000
c) 99%
d) 3.4

Hint 5

3.4

Front 6

There ______ steps in the DMAIC process

Back 6

12

Front 7

Give an example of critical satisfaction factor that might be used in a six sigma project

Back 7

cost

Front 8

Six Sigma is

Back 8

a) quality system
b) replacement for TQM
c) better than any other technique
d) a problem solving process

Hint 8

d) a problem solving process

Front 9

True or False: THE VOP is completely DEPENDENT on VOC

Back 9

FALSE - COMPLETELY INDEPENDENT

Front 10

Identify points of graph on Quiz 1

Back 10

see graph

Front 11

The Steps of DMAIC process include:

Back 11

Define
Measure
Analyze
Improve
Control

Front 12

A problem statement should:

Back 12

a) actionable and measurable
b) explain the details of the problem
c) accurately represent the history of the problem
d) be concrete to ensure no changes are necessary throughout the project

Hint 12

a) be actionable and measurable

Front 13

True or False: In a normal distribution, the interval created by the mean plus or minus 6 standard deviations contains 99.9999998% of the data

Back 13

TRUE

Front 14

Defects are defined by:

Back 14

a) Points that fall within the acceptable quality specifications
b) Pain points identified by the customer
c) The standard deviation
d) Points that fall outside the acceptable quality specifications

Hint 14

D) points that fall outside the acceptable quality specifications

Front 15

The advantages of training in six sigma concepts include the following except:

Back 15

a) standardization of quality metrics
b) identification of future org leaders
c) provides resources to fire fight problems as necessary
d) accurately identifies and quantifies customer's expectations

Hint 15

C) provides resources to fire fight problems as necessary

Front 16

True or false: the number of defects in a processes increases as the standard deviation increases

Back 16

TRUE

Front 17

Why do we need to validate our measurement system?

Back 17

a) to justify proceeding with the system
b) to ensure the defect can be accurately measured
c) to start collecting data
d) to evaluate the organization

Hint 17

b) to ensure the defect can be accurately measured

Front 18

Reproducibility refers to an operators ability to:

Back 18

a) create acceptable output consistently as compared to himself
b) create acceptable output consistently as compared to other operators

Hint 18

b) create acceptable output consistently as compared to other operators

Front 19

What % of agreement would justify us determining our measurement system was acceptable?

Back 19

a) 10
b) 50
c) 75
d) 90

Hint 19

90

Front 20

True or False: Inspection successfully eliminates the root cause of the defect

Back 20

FALSE

Front 21

What is the most common measurement of Process capabilities?

Back 21

a) DPMO
b) % yield
c) Thruput
d) PCS/hr

Hint 21

a) DPMO

Front 22

True or False: The VOC determines the VOP

Back 22

FALSE

Front 23

True or False: As the standard deviation increases the defect level increases

Back 23

TRUE

Front 24

Our process requires a product to go through three departments in order to produce the final produce. Calculate the rolled throughput yield for the entire process. The yield for each of the three processes are as follows:

Back 24

a) P1 = 90%
b) P2 = 89%
c) P3 = 75%

Hint 24

.90*.89*.75

Front 25

True or False: Project teams must first stabilize the process to ensure accurate calculation of baseline capability:

Back 25

True

Front 26

Before actually taking measurements, project teams should understand the process, including all of the following expect:

Back 26

a) Where does the process start and stop?
b) What are the process inputs and outputs?
c) What might be some of the key inputs and how might these inputs relate to the outputs?
d) Who is responsible for the defects in the process?

Hint 26

d) Who is responsible for the defects in the process

Front 27

True or False: Graphical tools can be used as a key tool in analyzing process

Back 27

True

Front 28

The 4 versions of a Process Map include all of the following EXCEPT:

Back 28

a) What the process actually is
b) What we think the process is
c) What we can afford to do
d) What the competitors process looks like

Hint 28

d) What the competitors process looks like

Front 29

True or False: What the process actually is should be mapped by soliciting input from the entire team

Back 29

True

Front 30

A detailed process map would include:

Back 30

a) color coding
b) extensive background information on customers
c) detailed mappings of sub processes
d) all of the above

Hint 30

c) detailed mappings of sub processes

Front 31

The use of a trend lines on a run chart can help to identify and quantify:

Back 31

a) Specific info about multiple x variables
b) trends in the data for a specific variable
c) qualitative information
d) how to allocate capital

Hint 31

b) trends in the data for a specific variable

Front 32

If a project was looking to quantify and view the occurrence of potential input variable the team would utilize:

Back 32

a) SIPOC
b) Fishbone diagram
c) Process Map
d) Pareto

Hint 32

d) Pareto

Front 33

Histogram charts are best used to evaluate:

Back 33

a) the financial impact of data variation
b) the frequency of data points occurring
c) the ROI of the project
d) the stability of the process

Hint 33

b) the frequency of data points occuring

Front 34

A SIPOC represents the following:

Back 34

a) Supplier, Inputs, Processes, Outputs, Customers
b) Suppliers, Improvements, Processes, Output, Customers
c) Suppliers, Improvements, Processes, Outputs, Controls

Hint 34

a) Supplier, Inputs, Processes, Outputs, Customers

Front 35

A fishbone diagram is best used when:

Back 35

a) soliciting background information from the client
b) brainstorming potential input variables
c) identifying interaction between different x variables
d) determining the effect of x variables on y

Hint 35

b) brainstorming potential input variables

Front 36

Before actually taking measurements, project teams should understand the process, including all of the following except:

Back 36

a) Where does the process start and stop?
b) What are the process inputs and outputs?
c) What might be some of the key inputs and how migh t these inputs relate to the outputs?
d) Who created the process

Hint 36

d) who created the process

Front 37

Identify 3 tools that are typically used in analyzing data:

Back 37

Pareto
Fishbone
Run Chart

Front 38

The equation Y = f(x1, x2,..) is called a __________ function because it describes how a change in one or more X's transfers to a change in Y

Back 38

Transform

Front 39

What statistical method can be used to determine how competing models are evaluated to determine which is "best"?

Back 39

Hypothesis testing

Front 40

If none of the competing models is statistically better than the others, a "best fit" determination should be made on the basis of one or all of the following except:

Back 40

a) CBA
b) ease of implementation
c) capability of controls
d) champion's discretion

Hint 40

d) champion's discretion

Front 41

True or False: The alternate hypothesis is a statement that there is evidence of a real change between tested populations. It implies that the differences seen are the result of measuring two or more different populations. The alternate hypothesis is typically what is intended to be proven

Back 41

True

Front 42

True or False: The reverse thinking brainstorming method uses thoughts about how the problem can get worse in order to generate ideas about how to make it better.

Back 42

True

Front 43

True or False: When using the metaphor brainstorming technique teams should allow for critical commentary.

Back 43

FALSE - Supportive commentary

Front 44

True or False: When utilizing the word association brainstorming technique, teams should choose words that are related to the issue.

Back 44

False

Front 45

In case of a variable X (oven temperature), "setting" tolerances must be provided

Back 45

True

Front 46

Determining process capability at the end of the project is so that:

Back 46

a) we can understand the new processes ability and to consistently make good Y's
b) project can be determined
c) project can be compared to other projects
d) the control charts can be created

Hint 46

a) we can understand the new processes ability to consistently make good y's

Front 47

A good control plan provides the ability to:

Back 47

a) sustain the improvement
b) qualify that the process has improved
c) understand who is at fault if something is out of control
d) be used purely as a reference document

Hint 47

a) sustain the improvement

Front 48

What are two requirements of a control plan?

Back 48

a) Actual control
b) control plan

Front 49

SPC for continuous data is used to do all of the following except:

Back 49

a) keep process centered
b) minimize variation
c) reduce excursions
d) validate improvements
e) track inventory

Hint 49

e) track inventory

Front 50

Lean focuses on the elimination of:

Back 50

a) people
b) methods
c) processes
d) waste

Hint 50

d) waste

Front 51

True or False: Lean synergies with the DMAIC process

Back 51

True

Front 52

Name the 5 S's

Back 52

Sort, Straighten, Shine, Standardize, and Sustain

Front 53

True or False: The definition of Business Value Added: Any activity or task that transforms the deliverable of a process in such a way that the client is aware of it and is willing to pay for it

Back 53

FALSE - def of value added

Front 54

True or False: The goal of lean is creating the ability to differentiate normal from abnormal at a glance

Back 54

FALSE - 5s

Front 55

True or False: Customers must wither be internal or external

Back 55

True

Front 56

Name 4 of the 8 types of waste:

Back 56

Overproduction
Waiting
Motion
Transportation

Front 57

This chart is called a:

Back 57

Spaghetti Diagram