Shrm- Orginization Set 3

Front 1

Industrial actions

Back 1

Various forms of collective employee actions taken to protest work conditions or employer action.

Front 2

Information management (IM)

Back 2

Use of technology to collect, process, and condense information with a goal of efficient management of information as an organizational resource.

Front 3

Intellectual property (IP) Creations of the mind such as inventions, literary and artistic works, symbols, names, images, and designs used in commerce

Back 3

as much an asset as is physical property.

Front 4

ISO 9000 standars

Back 4

Series of standards, developed/published by the International Organization for Standardization (ISO), that define, establish, and maintain a quality assurance system for manufacturing and service industries.

Front 5

Judgmental forecasts

Back 5

Use of information from past and present to predict future conditions.

Front 6

Key performance indicators (KPIs)

Back 6

Quantifiable measures of performance used to gauge progress toward strategic objectives or agreed standards of performance.

Front 7

KSAs

Back 7

Knowledge, skills, and abilities needed to effectively perform a job.

Front 8

Labor unions

Back 8

Groups of workers who coordinate their activities to achieve common goals (e.g., better wages, hours, etc) in their relationship with an employer or group of employers

Hint 8

also called trade union.

Front 9

Layoffs

Back 9

Temporary employment separations

Hint 9

employees may be recalled to work, or the separation may become permanent.

Front 10

Leniency errors

Back 10

Errors that are the result of appraisers who don't want to give low scores.

Front 11

Line units

Back 11

Work groups that conduct the major business of an organization.

Front 12

Lockout

Back 12

Occurs when management shuts down operations to prevent union employees from working.

Front 13

Matrix structure

Back 13

Organizational structure that combines departmentalization by division and function to gain the benefits of both.

Front 14

Measuring

Back 14

Process of collecting and tabulating data.

Front 15

Mediation

Back 15

Method of nonbinding dispute resolution involving a third party who helps disputing parties reach a mutually agreeable decision

Hint 15

also known as conciliation.

Front 16

Mergers and acquisitions (M&A)

Back 16

Combination of two separate firms either by their joining together as a relative equals (merger) or by one acquiring the other (acquisition).

Front 17

Metrics

Back 17

Performance parameters based on the relationship between two or more measures.

Front 18

Mobile learning

Back 18

Digitized instructional content delivered to wireless mobile devices (e.g., smartphones, tablet computers, notebooks, and digital readers).

Front 19

Multi-criteria decision analysis (MCDA)

Back 19

Decision-making tool in which a team determines critical characteristics of a successful decision

Hint 19

a matrix is used to score each alternative and compare results.

Front 20

Multinational enterprise (MNE)

Back 20

Organization that owns or controls production or services facilities in one or more countries other than the home country.

Front 21

Multiple linear regression

Back 21

Statistical method that can be used to project future demand

Hint 21

more than one variable is utilized.

Front 22

Nominal group technique

Back 22

Group of individuals who meet face-to-face to forecast ideas and assumptions and prioritize issues.

Front 23

Offboarding

Back 23

Process of managing the way employees leave the organization.

Front 24

Organizational development

Back 24

Process of enhancing the effectiveness of an organization and the well-being of its members through planned interventions.

Front 25

Organizational exit

Back 25

Process of managing the way people leave an organization.