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10 Cards in this Set

  • Front
  • Back
SUCCESS
7. The largest impact for this quality comes from everyone knowing how important their functions are to satisfying our customers' expectations, understanding how our business works, and knowing what makes it succeed.
HIGH FRANCHISE VALUE
3. In order to obtain this quality, we have to provide a level of products and services that go above and beyond in which our agency partners are accustomed.
EXPERTISE
10. This quality can be improved by sharpening our skills, increasing our knowledge, and discovering new ways to contribute to the company.
LOCAL PRESENCE
5. This quality helps us to be proactive to the specific needs of our agents and policyholders in the regions where they live.
FINANCIAL STRENGTH
2. This quality contains four principles to guide us: (1) stay aware of our top line, or our premiums, and make sure they keep growing;
(2) keep an eye on our bottom line, or our net results; (3) become better stewards of the dollars we manage every day; and (4) continue to invest in our people and ourselves.
STABILITY
9. This quality relates to two areas which are very important to our customers (1) Financial strength and solvency - our ability to honor our written promise in the policy of insurance we issue, and (2) being reliable, dependable, and a predictable partner for our agents.
PARTNERSHIP
1. This quality refers to our obligation to enhance an agent's status or standing with the insured.
AGENCY COMPENSATION
4. This quality contains four components (1) agency agreement (2) contingency (3) annual FCCI incentive trip, and (4) Chairman's Club.
CUSTOMER FOCUS
8. This quality refers to our accountability to our agents, policyholders, and each of us at FCCI.
ETHICS & INTEGRITY
6. This quality pertains to our commitment to be honest and forthright in all of our business transactions.