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137 Cards in this Set
- Front
- Back
- 3rd side (hint)
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A _____ in which the crowd is attacked from the front and from one flank will usually force the group to disperse to the opposite flank |
Flanking maneuver
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Traffic enforcement goals and objectives
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The single objective of any traffic enforcement program is to reduce the frequencey and seriousness of traffic accidents, thereby saving lives and reducing property loss
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When should the supervisor discuss a drinking problem with the suboordinate?
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At the earliest practical time after the supervisor has noted a deterioration in a subordinate's performance
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The supervisor is obligated to take action
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When problem drinking causes the employee's job performance to deteriorate or result in misconduct that justifies negative disciplinary action.
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What is the type of initial counseling session for a problem drinker
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Informal
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What is the main problem for a new supervisor?
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Delegation or over supervision.
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What is central tendency (rating errors)?
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Raters will group their ratings near the center of the rating scale with few ratings at the bottom or top. This tendency to avoid the extremes on the rating scales usually result from a policy requiring justification for extreme ratings. |
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What is property interest?
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An interest in his position is present when the tenured employee has a legitimate claim to his job as conferred by statute, contract or by existing rules of understanding.
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What is the weakest part of the employee rating system?
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Failure to train raters.
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What is the "Halo Effect"?
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The tendency of raters to rate in terms of a very general impression rather than on the basis of specific traits is commonly referred to as the "halo effect." Rater thinks in terms of "good" or "poor" and groups ratings at high or low end of scale.
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Rating errors
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As a rule of thumb, there should be no more than a ____ day laps from the time that blood is drawn until its arrival at the lab
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30
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What is wrong with the line type organization?
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The disadvantage is that supervisory personnel are too often required to perform duties of specialists because little use is made of the latter for giving advice and counsel to line units.
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What is the hardest thing for personnel with personal problems to do?
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Talk about it.
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What is the most important factor in continuing a pursuit?
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Public safety - Terminate if there is a serious risk to life and safety of any person, except in the gravest circumstances.
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What is the process for a supervisor initiated complaint?
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1. Prepare confidential memo that includes rules, regulations, policies or oders applicable to the incident.
2. Forward confidential memo and all supporting documentation and info directly to their commander in a sealed envelope. In cases where supervising employee is commander or higher, the documentation will be forwarded to the next highest rank. |
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What are the supervisors duties at the scene of an officer involved shooting?
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1. Ensure scene is properly preserved.
2. Have comm center initiate a call-out of investigative personnel. 3. Assign personnel as available and necessary to identify and isolate any witnesses. 4. Assign an officer not involved in the incident to transport involved officer where they will be sequestered to prevent unnecessary questioning. 5. Provide briefing for investigators. |
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Use of force - A suspect has a broken wrist during contact with officers, what is the supervisor's responsibility?
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1. Make themselves aware of the circumstances surrounding the incident.
2. Ensure appropriate policies and procedures were followed. 3. Review the report for completeness 4. Forward a copy of the report to their Chief Dep through chain of command. |
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How many hours does a supervisor have to give an employee who was injured on duty and received treatment beyond first aid the worker's compensation form?
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24 hours in person or by mail.
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Requests for CTO or holiday time off may not be made more than ____ days in advance, except when CTO or holiday time off are being included with a vacation request for a total of ____days or more.
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1. 90 days
2. 5 days |
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What contents will be kept in a D-500 file?
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All comments, negative and positive regarding the employee's performance. (has to be signed by employee)
All info will be turned over to employee at the end of rating period, except for emergency notification form. |
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What is the best way to address a policy not liked by the troops?
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Keep them informed and give them background on the need for the change.
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How many hours does the agency have to make a consular notificaiton |
2 hours |
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When will the supervisor have all the appropriate forms related to on duty injuries turned in and completed? |
Before end of shift |
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Can an employee grieve a denial for vacation time denied due to workload and staffing requirements of the dept? |
NO |
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What policy section does the supervisor's file of subordinates fall under? |
D-500 |
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What other agencies can a victim or witness report sexual harassment to? |
1. Kern County Personnel Dept., equal employment opportunity officer 2. Ca Dept. of Fair Housing & Emp 3. U.S. Equal Employment Opportunity Commission |
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What are the sergeant's duties when made aware of a hostage situation? |
1. Respond to the scene 2. Initiate an ICS 3. Establish a perimeter 4. Evacuate persons in danger 5. Detain witnesses 6. Set up command post 7. Request additional assistance as required |
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As a personnel officer, the supervisory officer should strive to assign his subordinates as scientifically as possible to the positions for which they are... |
Best suited and to the places and the times they are most needed |
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When a task is delegated to an employee who is competent to perform it, what else must be delegated? |
Enough authority to complete it must also be delegated, but the process must be consistent |
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In major unlawful assemblies, the supervisor should withdraw his forces when... |
The odds are overwhelmingly against the police and the danger of encirclement or flank attack by the mob make his position untenable. |
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suitably equipped snipers and an observer for each hostage should be strategically posted... |
As soon as a hostage situation develops (immediately) |
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In dealing with behavior that is non-job related, the supervisor must.... |
Be aware that his options are limited in the eyes of the law |
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What type of communication can be issued with relative ease since concurrence by those affected is not sought? They have have the advantage of speed and are well adapted to emergency conditions |
Autocratic (defined as tyrannical; despotic; domineering) |
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What method of teaching is quite often the least effective method, since it assumes that all members of the class progress at the same rate? |
Lecture |
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Motivation through the process of inspiration is unquestionably the most difficult, yet... |
The most powerful and lasting force in forming attitudes which will induce workers to make fuller use of their potential |
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A supervisor who is asked to explain a new policy on pursuits... |
May be seen by subordinates as weak or uninformed if he or she is unable to answer questions about the intent of the policy |
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Where does frustration come from? |
Internal and external barriers |
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What is personal bias? |
Raters often tend to rate higher than is justified for those persons they know well and like, who "subscribe to the platform" as the supervisor. Those who are not like or not compatible with the supervisor's philosophies are likely to be rated lower than is justified |
Rating errors |
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For media relations purposes, what information cannot be released? |
Rapsheet |
Answer is for test purposes |
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What are the major problems with the rating systems? |
Failure to train raters Rating abuses Rating shortcuts Indifference Employee pressure Slipshod procedures F.R.R.I.E.S. |
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What is related traits? |
The error of related traits is committed when the rater gives similar ratings to traits which seem to be similar Example: Assuming that if a person has good judgment, he must also have good presence of mind |
Rating errors |
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How Should a supervisor phrase a question during an interrogation when guilt is known? |
"Aren't you sorry for this mess?" |
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A supervisor gives verbal instructions to a subordinate that are confusing. What is the best way to confirm the instructions were understood? |
Obtain feedback |
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What factors are employees mostly dissatisfied with in the working environment? |
Physical factors in the working environment are a large portion of employee distraction. |
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What information should be used to determine the number of officers you should assign to work per zone? |
The total number of officers assigned to the patrol force will usually be based on estimates, which in turn rely heavily on records of past experience and operations.
Assignments are based on proportionate need. |
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What governs the day to day operations of an organization? |
-Procedural plans relating to standard operating procedures are useful as guides to personnel in such activities as processing arrest warrants, recording and processing reports, and processing traffic citations -Policies are broad principles that guide personnel in general organizational objectives -Rules and regs are specific guides to conduct and performance |
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What are the reporting requirements for a member of the sheriff's office who uses "force" as defined by policy? |
-Prepare report -Detail circumstances surrounding incident -Complete justification for use of force and describe force used -Prepare prior to going off duty -Notify immediate supervisor when it appears likely the use of force has caused an injury |
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An officer makes/receives a work related call lasting 5 minutes, is it overtime? |
No, it is referred to as being "de-minimus" if it is less than 10 minutes in duration |
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What procedures will a supervisor follow when they receive a complaint of sexual harassment? |
1. Listen to the complaint 2. Treat the complaint seriously 3. Refrain from minimizing the complaint or discouraging the employee from reporting the incident 4. Record and document the complaint 5. Submit a complete report of the complaint in memo form to the Sheriff via chain of command |
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Vacation schedules in excess of _____working days shall be submitted and approved by ____of each year |
1. 5 2. February 1st |
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What are the types of discipline? |
Progressive discipline: 1. Documented oral admonishment 2. Oral admonishment 3. Written reprimand |
DOC and written go in permanent personnel file |
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How many sick days can you take before a supervisor can ask for a doctor's note? |
When an employee has been absent for 3 or more consecutive days or; when employ is absent for 3 or more days during 30 day period or; when deemed necessary to fulfill the personnel management function of the sheriff's office. Written statements are required when absence is in excess of 5 days |
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What is the minimum period of time a citizen complaint on personnel must be kept on file? |
5 years |
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What is the probationary period for Deputy Sheriff trainees and subsequent promotions? |
Trainees - 12 months Promotions - 6 months |
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When will employees report work-related injuries or illness? |
Immediately |
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What level is the ICS response for international terrorist bombing at the airport? |
Level 4 (Disaster/Mutual aid) or 3 |
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How many on-duty hours can a KLEA officer use per week for KLEA business? |
The president or vice president (if pres gone) will be allowed up to 1 day of release time per week for union business
Union office of directors will be granted reasonable use of county time. |
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What are the different performance standards and ratings? |
1. Ranking employees 2. Select employee stand 3. Ideal employee standard 4. Numerical standards 5. Forced choice standard |
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Who comprises a discipline review panel for sustain I.A. investigations |
All available Chief Deputies. The human resources commander will attend in order to facilitate the review process. |
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How can a supervisor effectively reduce his "span of control"? |
By delegating work |
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The development of subordinates is essentially a problem of training wherein... |
The subordinates skill and efficiency are increased |
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In minor unlawful assemblies, squad members should be commanded to ... |
Carry their batons in a port of arms position. Often such a display will cause a dispersal without having to make arrests |
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Under the theory of "negligent retention"... |
The history of the officer's training, both formal and informal, should be gathered and retained in the investigation file |
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If an employee discloses something in confidence the supervisor should... |
Avoid making any commitment or giving the impression that the information will be suppressed or withheld in confidence if misconduct is involved |
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How can a supervisor reduce frustration? |
A supervisor who ignores or is unaware of the employee's drive to attain a certain goal is often the very cause of frustration |
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strong leadership...
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Makes the difference between a highly professional and productive orgainization and a mediocre or poorly perfomring one
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What technique has been found to be extremely productive during a counseling session? |
Non-directive or employee centered counseling, in which the supervisor stimulates the individual to discover his own problem and the course of action to correct it. |
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What is a key element in the process of organizational development? |
People development. |
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What is the best way to motivate a group of employees? |
Through the process of inspiration |
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What is subjectivity? |
The error of subjectivity occurs when the rater is unduly influenced by one or two characteristics that have special appeal to him. Example: The cooperative or pleasant officer is sometimes rated much higher because of these traits than his overall performance justifies. |
Rating errors. |
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How much time can a county employee take in a 12-month period? |
Per C&R1200, an emplyee can take up to 12 weeks for: 1. Care of newborn 2. Care of child places in care of employee for adoption 3. Care of spouse, child, parent who has health condition. 4. Employee has eligible serious health condition. 5. A qualifying exigency arising out of the fact the spouse, son, daughter, or parent is called to active dty |
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What is the biggest error a supervisor can make in rating someone? |
The error of leniency is by far the most common of all errors in the rating of personnel. |
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How many interviewers will be present during an I.A. interview? |
One or two (pursuant to GC 3303(b) |
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What process shall a supervisor, conducting an I.A. on an employee concerning a citizen's complaint, follow? |
Follow the directions contained in the interview guide and dictation guide in the policy and procedures manual. |
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What is a staff report to accomplish? |
To enable the decision maker to approve or disapprove the recommended solution. Sometimes referred to as a completed staff work. |
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For test purposes, are employee performance reviews objective or subjective? |
Subjective - Iannone p. 253 |
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What are the organizational types? |
1. Line organization 2. Functional organization 3. Line and staff organization |
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Per Iannone, what is training for? |
Betterment of the public |
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What re fixed post "positions?" |
Fixed post positions are field supervisor, jailers, desk officers, etc.
The number of officer personnel require these posts must be provided in addition to those made available for field patrol. |
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How long should an initial employee interview be? |
At least 30 minutes. |
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Should a supervisor agree to a confidential agreement during an employee interview? |
Avoid giving the perception it will be kept confidential. |
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What is the purpose for D-500 files? |
To properly evaluate the efficiency, productivity, and performance of subordinates. |
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What process is to be followed when you receive a formal citizen's complaint? |
1. Accept the complaint as written 2. Give a copy to the complainant 3. Forward the complaint form in a sealed envelope to the Chief Deputy of Bureau in which employee is assigned |
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How is department moral best maintained? |
High morale is usually accomplished by a high level of discipline and espirit de corps |
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What forms will the supervisor fill out for work related injuries? |
If first aid only 1. County of Kern supervisors report of industrial injury Medical aid beyond first aid 1. Same as above and State of CA worker's comp claim form 2. State of CA employer's report of occupational injury or illness 3. County of Kern request for industrial injury medical service |
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When there is a dispute over travel time, which policy will govern it? |
The current MOU |
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What rank can authorize a supervisor referral to the EAP program? |
Commander or higher of the division. |
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How often are employees required to receive a copy of the sexual harassment policy? |
Annually |
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What is the process for sending correspondence outside the sheriff's office to the private sector or agencies? |
It must be sent under the sheriff's signature and must be submitted through the chain of command and approved by the sheriff for signature, unless prior authorization has been given to correspond in his name. |
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What are the 4 levels of the ICS system? |
1. day to day LE activities 2. Critical incidents requiring KCSO response only (hostage, narc, ops, barricades, jail riots) 3. Critical incidents requiring multi-agency response (major airplane crash, large riots, allied agency request for SWAT, major haz-mat release 4. Disasters/mutual aid |
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What is the format for a staff report? |
1. Executive summary section 2. Problem/issue identification section (determining the facts, forecast future impact) 3. Alternatives analysis section (other possible solutions) 4. Recommended solution section |
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People live to be led by those they respect and have confidence in. The first step in gaining this confidence and respect is taken when the supervisor.... |
Exemplifies by his personal conduct with which he demands from his subordinates. |
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Some supervisors are reluctant to develop subordinates because of the fear that they will become competition; however... |
If the supervisor's job is performed well in his absence by others who have been trained to do it, he will eventually receive credit for his efforts. |
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In major unlawful assemblies, every effort should be made to avoid provoking the crowd into attacking because there is no escape route to avoid the attack... |
The supervisor should plan his operation so that the members of the hostile group will be force to disperse into an open area. |
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When the evidence from an I.A. case indicates that the alleged act did in fact occur, but it was proper, legal, and necessary, the case is classified as... |
Exonerated |
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During counseling sessions with a problem drinker, the initial conversation should ordinarily be.... |
Directed toward the subordinate's performance rather than toward him as an individual. |
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Intentional suppression of information which should pass from superior to his subordinate will... |
Eventually cause a breach in upward channels |
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To avoid pitfalls that lower morale and esprit de corps of his group, the supervisor must... |
Constantly appraise the methods he employs in carrying out the disciplinary function |
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In the working environment, what gives rise to a large portion of employee dissatisfaction? |
Physical factors |
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First-line supervisors... |
Should consider themselves as models of professional conduct and should set an example of high ideals and professional ethics that will be followed by their subordinates. |
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In the process of motivation, a supervisor can gain subordinate confidence and respect by... |
Avoid inconsistent and arbitrary supervisory practices. |
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Human bites |
If bitten by anyone: 1. Milk wound to make it bleed 2. Wash the area thoroughly 3. Seek medical attention |
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Stinger round |
37mm gas gun that contains 175 rubber balls |
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Casual contact (AIDS) |
No cases of AID or AIDS virus infection attributed to casual contact |
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Benefit of OC spray |
OC spray aids officers in overcoming resistance to arrest and reduces the incidence of injuries to both the officer and suspect |
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Vehicle stop (Tactics) |
-A backup unit should be immediately assigned -Initiating officer should wait for backup before making a stop, or be aware that a backup unit is in the vicinity |
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Miranda warning |
Must be given if: -In custody or deprived of their freedom in any significant way and -interrogation |
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Valid search incident to arrest |
The search must be made contemporaneously with the arrest |
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The principle of "Unity of Command" should be practiced in every organization. This principle requires that.... |
Every employer should be under the direct command of but one supervisor |
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Under the doctrine of "respondeat superior" |
A public entity is now liable for the wrongful acts or omissions of its employees who are acting within the scope of their employment |
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The tendency of raters to be unduly influenced by an occurrence, either good or bad, involving the person rated near the end of the rating period is known as? |
Overweighting |
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What is a "personnel development" program? |
A more all-inclusive program of training subordinates at all levels of the hierarchy to "take over" when necessary (absence of supervisor or supervisor is unable to act). |
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What had a favorable effect on individual productivity? |
The manner in which workers were treated by management |
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The age of the largest percentage of males with drinking problems is... |
3-34 years old |
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Community influences |
Police administrators have an obligation to be aware of and respond to local community concerns when establishing department policies and prioritites |
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High speed chases by police |
Police agencies have been forced to place greater restrictions due to the overwhelming evidence that the risks simply do not justify the objectives being sought |
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Traffic enforcement |
Perhaps more important than anything else is that a police agency encourage its officers to be consistent in their traffic enforcement responsibilities |
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Tennessee v. Garner (Fleeing felon) |
Deadly force may not be used on a fleeing felon, unless: -The officer has probable cause to believe that the suspect poses a significant threat of death or serious physical injury to officers or others |
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CPR/First Aid To eliminate minimal risk associated with CPR: |
-Use mask -Avoid blood to blood contact by keeping open wounds covered -Wear gloves when in contact with bleed wounds |
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1st Level of force (UOF continuum) |
Presence |
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School Liaison Officer program |
One of the earliest school programs in which a uniformed officer is assigned to a particular school either on a part-time or full-time basis |
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An employee's___ is involved if the employer's action in dismissing him significantly damages his reputation or standing in the community or stigmatizes him in such a degree that he is unable to take advantage of future employment opportunities |
Liberty interest |
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Personnel evaluation or rating reports |
May be effectively used to support disciplinary actions. Additionally, they provide clues to the detection and weeding out of personnel who are unfit for the job and thus help to avoid liability arising from the doctrine of negligent retention |
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Leaving to the student the task of drawing a conclusion without adequate facts is? |
Over simplification |
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Training raters is the key... |
To the successful administration of a rating system and is its most usual source of weakness |
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What is the first thing an officer dealing with a possible case of child abuse should do? |
Remain objective and focused on the investigation rather than become emotionally affected by the situation. |
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Catharsis |
The process of talking or acting things out in a permissive atmosphere |
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COPS: Officers in the future may come to be evaluated on the basis of their... |
1. judgement and reasoning ability 2. problem solving skills 3. human relation skills 4. sensitivity *responsiveness to community concerns and expectations |
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Interview-definition? |
It is an interchange of views and ideas between two or more persons. It's primary purpose is to obtain or impart information or influence attitudes or behavior |
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Officer investigating child abuse cases: |
Notwithstanding the need to have police officers intimately familiar with and involved in the community, they must also be able to remain objective and impartial in the performance of their duties |
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Officer's weapon when involved in an OIS |
If test show that an officer's weapon was altered, the results will probably not be favorable to the officer. *Therefore, officers should be prohibited from making any modifications to their handguns without permission from dept. |
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Graham v. Conner |
The reasonableness of an officer's use of force depends on: 1. severity of crime 2. Whether the suspect poses a significant threat to the safety of the officers or others 3. Whether the suspect is actively resisting arrest or attempting to flee. |
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Terry v. Ohio (Terry stop) |
Investigative detention: -Officer is gathering info to determine if a crime has been committed (reasonable cause) -Officer may conduct a pat down search for officer safety Arrest: Officer must possess knowledge of the offender's guilt |
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In-car cameras |
-Document the circumstances of arrest for later use in court *Another important advantage is they offer protection for officers from civil liability in cases of charges of improper conduct or excessive use of force |
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"Span of control" refers to: |
The number of subordinates who can be supervised effectively by one supervisor |
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What is the most obvious indicator that moral is slumping? |
A general deterioration in the appearance of personnel |
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The error of _____is by far the most common of all errors in the rating personnel |
Leniency |
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