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296 Cards in this Set
- Front
- Back
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Which Settings cannot be modified for an individual user? (Pick all that apply)
a. Locale b. User Interface c. Language d. Search Settings e. Currency |
B. User Interface
D. Search Setting |
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A US Sales rep is reporting that the new opportunities she creates do not default to the US Dollar Currency and she has to change them manually. How do you resolve this?
a. Change corporate setting in Company Profile. b. Enable advanced currency mngt. c. Change the personal currency on user record. d. Change the record currency for oppty. |
C. Change the personal currency on user record.
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Settings determine what users can see in the user interface. Which of the following settings can be modified by an admin. Please select all that apply.
A. Apps B. Customize Apps C. Tabs D. Run Reports E. Record Types F. Mass Email G. Page Layouts H. Creating Leads I. Fields |
A. Apps
C. Tabs E. Record Types G. Page Layouts I. Fields |
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How would you create all collaborative access to the accounts, contacts, contracts, opportunities, and cases of a US Sales Rep, an APAC Sales Rep and an EMEA Sales Rep?
A. By creating three account sharing rules to share the records between the three sales reps. B. By creating a public group for the three Sales Reps and one account sharing rule to share the public group's records with itself. C. By changing the organization-wide defaults for Accounts to Public Read/Write. |
B. By creating a public group for the three Sales Reps and one account sharing rule to share the public group's records with itself
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Which profile component would you use to make a field required?
a. Lookup field b. Formula field c. Related list d. Page Layout |
D. Page Layout
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Which statements are true about business processes?
(Pick the best answers) a. Each business process is associated with one or more record type. b. Each record type is associated with one or more business process. c. For opportunity objects, record types are created before business processes. d. Record types implement business processes through page layouts e. Record types help track sales lifecycles across divisions, groups or markets. |
A. Each business process is associated with one or more record type.
D. Record types implement business processes through page layouts. |
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Can tasks and events be customized?
YES or NO? |
YES, Tasks and Events can be customized.
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Which of the following statements are true about importing data using the import wizard? (Pick all that apply)
A. You can import accounts, contacts, leads, solutions, and custom objects using the import wizard B. You can work with both records of data and metadata C. When importing data, file size cannot exceed 100MB and each record in the file cannot be bigger than 400KB. D. Standard users can import up to 50,000 account or contact records per session. |
A. You can import accounts, contacts, leads, solutions, and custom objects using the import wizard
C. When importing data, file size cannot exceed 100MB and each record in the file cannot be bigger than 400KB. |
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Identify the statements that define the data loader? (Select all that apply)
A. Can be used only to insert or extract Salesforce Records B. Can be used to Insert, update, delete or export Salesforce records C. Can be used only to update and delete Salesforce records D. Can be used to read, extract and load data from CSV files. E. Can be used to read, extract, and load data from any Microsoft Office file |
B. Can be used to Insert, update, delete or export Salesforce records
D. Can be used to read, extract and load data from CSV files. |
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Identify the statements that are true about the deactivation of a user? (Select all that apply)
A. All records associated to the user are deleted from Salesforce. B. The user can continue to access Salesforce with his credentials C. The integrity of historic data is maintained D. The user is prevented from accessing Salesforce. E. Deactivation frees up a salesforce user license. |
C. The integrity of historic data is maintained
D. The user is prevented from accessing Salesforce. E. Deactivation frees up a salesforce user license. |
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For how many days will Recycle Bin hold deleted data?
A. 10 B. 5 C. 8 D. 15 |
D. 15 days
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Match the report format on the left with its description below.
Tabular Report Matrix Report Summary Report A simple list of records with no subtotals A list of records sorted into groups with subtotals Summarizes data in a grid against horizontal and vertical criteria |
Tabular Report =A simple list of records with no subtotals
Summary Report=A list of records sorted into groups with subtotals Matrix Report = Summarizes data in a grid against horizontal and vertical criteria |
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Access to a report is determined by the folder in which the report is stored. True or False?
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TRUE. Access to a report is determined by the folder in which the report is stored.
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What can be modified using the Report Options at the top of a Summary Report? (Select All that Apply)
A. Time Frame B. How the records are grouped C. The columns Displayed D. The fields that are summarized |
A. Time Frame
B. How the records are grouped |
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Which statement is NOT true for custom summary formulas?
A. You can have a maximum of 5 on a report B. The formula can reference other summary formulas C. The calculation only applies to the summary rows, not detail rows D. The formula can reference custom formula fields in the data. |
B. The formula can reference other summary formulas
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Which tasks can an Administrator perform? (Select all that apply)
A. Run a report on Monday, and then schedule the same report to run every Monday for the next four weeks. B. Schedule a report to run only a week from today C. Schedule a report to be emailed to a recipient who is not a user. D. Schedule a report to run at approximately 6:00pm |
A. Run a report on Monday, and then schedule the same report to run every Monday for the next four weeks.
B. Schedule a report to run only a week from today D. Schedule a report to run at approximately 6:00pm |
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Which type of reports can be used to create a Dashboard?
A. Standard B. Custom C. Standard Opportunity D. Standard Account |
B. Custom
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If you add a chart component to a dashboard, you can choose between which of the following chart types?( Select all that apply)
A. Horizontal Bar B. Chronological Order C. Vertical Column D. Line E. Pie |
A, C, D, E
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Users with different access levels who run the same report at the same time will always see the same data.
True or False? |
FALSE
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Access to a report is determined by the folder in which the report is stored. True or False?
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TRUE
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What characteristics apply to standard reports? (Select all that apply?)
A. Are out of the box reports B. Can be deleted C. Can be modified and overwritten D. Can be modified and saved as new reports |
A & D
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Match the report format on the left with its description Below.
Tabular Report Joined Report Matrix Report Summary Report A simple list with no subtotals A list of records sorted into groups with subtotals Data summarized in a grid to compare related totals Related Data displayed in blocks |
Tabular Report = A simple list with no subtotals
Summary Report = A list of records sorted into groups with subtotals Matric Report = Data summarized in a grid to compare related totals Joined Report = Related Data displayed in blocks |
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What can be modified using the Report Options at the top of the summary report? (select all that Apply)
A. Time Frame B. How the records are grouped C. The columns displayed D. The fields that are summarized |
A. Time Frame
B. How the records are grouped |
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Which statement is NOT true for custom summary formulas?
A. You can have a maximum of 5 on a report B. The formula can reference other summary formulas C. The calculation only applies to summary rows, not detail rows D. The formula can reference custom formulas fields in the data |
B. The formula can reference other summary formulas
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What are the two main parts of workflow?
A. Actions and time triggers B. Rules and Actions C. Email Alerts and Field Updates D. Rules and Tasks |
B. Rules and Actions
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When are workflow rules evaluated?
A. Before a record is deleted B. When a record is created or updated C. After a record is created D. When a record is cloned |
B. When a record is created or updated
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Match the workflow steps with their setup requirements
ANSWER: Task = Select the subject. Status, and Priority Email Alert = Select a template Field Update = Select a Field Rule = Set Criteria |
Task = Select the subject. Status, and Priority
Email Alert = Select a template Field Update = Select a Field Rule = Set Criteria |
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If a lead does not meet any of the criteria specified in the assignment rule, it will be assigned to the default lead owner. True or False?
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TRUE
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The web-to-case feature has more template options than Web-to-lead? TRUE or False
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TRUE
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Which step is required to enable and create an Answers Community?
A. Enable the Answers Feature B. Create an Answers community and rename the default "Internal Community" C. Make the Answers Tab visible to any profiles that should have access to the Answers Community. D. Make the Communities tab visible to all users. E. Manually add the profile permissions "Create" and "Edit" all profiles that should have access to the Answers Community. |
A. Enable the Answers Feature
B. Create an Answers community and rename the default "Internal Community" D. Make the Communities tab visible to all users. |
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Which step is required when enabling the Escalate to Case feature? (Select All that Apply)
A. Make sure trusted community members have the profile permission "Create" on the Case object. B. Edit each case page layout to include the question field. C. Set field-level security on the Question field, making it visible to trusted community members. D. Add the "Escalate to Case" button to the Question page layout. E. Make sure trusted community members have the profile permission "Escalate" on the Question object. |
A, B, C
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Similar Questions can be merged. True or False
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False
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Once the question has a "Best Answer", that answer is automatically converted to a solution. True or False
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False
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Once you set up validation rules for offensive language on questions, the same validation rules will apply to users' replies. True or False
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FALSE
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users can assign a status to their own Ideas. true or false
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False
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Once you set up validation rules for offensive language in idea titles and descriptions, the same validation rules will apply to users' comments. true or false.
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False
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Which statement about master and child ideas is accurate? (Select all that apply)
A. All votes belonging to child ideas are transferred to the master idea. B. Once you merge Ideas, they cannot be separated. C. Users can only vote for an add comments to a master idea. D. Child ideas can be deleted individually E. The master idea inherits the status of its child ideas |
A, B, C
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In Ideas, the best way to monitor new postings is to regularly review which tabs?
A. Popular Ideas and Recent Ideas B. Recent Ideas and Top All-Time C. Recent Ideas and Comments D. Recent Ideas, Top All-Time and Comments |
C
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Data Cleansing is the process of:
A. Transferring data from on repository to another B. Improving existing data by linking additional data sources C. Creating format consistency and removing bad data D. Identifying and merging duplicate records |
C. Creating format consistency and removing bad data
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If you need to insert, update, delete, or extract data, what is your best tool to use?
A. Import Wizard B. Data Loader C. Connect for Office D. Excel Connector |
B. Data Loader
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The Excel Connector is an unsupported tool. True or False?
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True
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How can you create a CSV file prior to importing data in SF?
A. Use the Save As command in Excel B. Choose Export to a CSV in the Outlook Import Wizard C. Choose Export to a CSV in the ACT! Import Wizard D. Use the Save As command in Notepad E. All of the above |
E. All of the above
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What are the limits for the Account + Contacts import wizard per session?
A. 1000 records for end users. 10,000 records for Administrator importing for multiple users. B. 50 records for end users. 5000 records for Administrators importing for multiple users C. 500 records for end users. 50000 records for Administrator importing for multiple users. D. End users cannot import records. 50,000 for Administrators importing for multiple users. |
C. 500 records for end users. 50000 records for Administrator importing for multiple users.
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If you are importing records from Outlook or ACT! You do not need to check the fields mappings, since they are mapped automatically by Salesforce. True or False?
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FALSE
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What is the difference between the 15 character and 18 character Salesforce Record IDs? (Select all that apply)
A. There is no difference B. The 15 character ID is case insensitive C. The 15 character ID is case sensitive D. The 18 character ID is can insensitive meaning that the ID reads the same in either upper or lower case characters |
C & D
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If you have defined an external ID field on a record, it is not necessary to have a Salesforce record ID. True or False?
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NO
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Which of the following statements are correct? (Select all that apply)
A. Records can be loaded into Salesforce in any order. B. Master and Parent records should be loaded first so that the detail and child records can be mapped to the appropriate Master/Parent record ID C. Detail/Child records can be mapped using the Parent record ID or an External ID |
B & C
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Which of the following statements are correct? (Select all that apply)
A. Data Loader can support loads of 50,000 records B. The Data Loader is also known as the import wizard C. The Data Loader can be setup to run scheduled data loads or exports D. The Data Loader uses SOQL to construct queries |
A, C, D
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Which of the following statements are correct? (Select all that apply)
A. The Excel Connector is a supported tool from Salesforce B. The Excel Connector is not a supported tool by Salesforce C. The Excel Connector is an open-source tool providing bi-directional access to Salesforce from an Excel Spreadsheet |
B & C
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What is the most common identifier when searching for duplicate records?
A. Address B. Phone Number C. Name D. ID |
C
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When scrubbing dirty data, its best to keep the records in Salesforce. True or False?
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False
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Which of the following are the best practices for naming conventions? (Select all that apply)
A. All lowercase B. No Spaces C. No Punctuation D. Use numbers not letters |
B & C
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What are data validation rules executed on?
A. Record B. Object C. Page Layout D. Field |
D. fields
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How can Lookup fields help keep your data clean?
A. They restrict who can enter data B. They restrict the number of choices available for a field C. They allow you to override fields on a page layout D. They can make fields conditionally required |
B. They restrict the number of choices available for a field
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In Salesforce, what does Data Storage include?
A. Attachments, Documents, and Salesforce Content Objects B. Everything except Attachments, Documents, and Salesforce Content Objects C. Only Salesforce Content Objects D. Only Attachments and Documents |
B. Everything except Attachments, Documents, and Salesforce Content Objects
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You can use the Data Loader to mass delete attachments.
True or False? |
True
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How often can export requests be made using the Data Export Tool?
A. Every day B. Once every six days C. Once a month D. No Limit |
B. Once every six days
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What is a method to provide access to documents within Salesforce without quickly using all of your document storage?
A. Weekly Export Service B. Export Attachments through the Data Loader C. Mass Delete Records D. Store Attachments Locally |
D. Store Attachments Locally
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The Mass Delete feature includes an automatic data backup step? True or False?
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False
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The new user business process at AW Computing specifies that the CEO, vice presidents, sales directors and sales reps have access to Salesforce. The process also specifies that IT managers do not have access to Salesforce. For this scenario, when would you add a new user to Salesforce? (Select all that apply.)
A. John, the VP of sales, leaves the company to work for a competitor. B. Ella, the IT manager, moves into a new position as a sales director. C. Mai, the sales rep, is promoted to a sales director D. Mac joins the company as a sales director |
B & D
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What field in the user record must be unique across all Salesforce users and must be in the form of an email address?
A. Email B. Alias C. Username D. Community Nickname |
C. Username
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Noah is a salesforce user for AW Computing. He just called Rob, the SF Admin because he gets a login error message when he tries to login to Salesforce. What should Rob do first to troubleshoot this issue for the user?
A. Reset the username B. Reset the password C. Unlock the user D. View the login History |
D. View the login History
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What path would the user click to grant login access to the administrator?
A. Setup /Manage Users/Users B. Setup/ My Personal Information/Grant Login Access C. Setup/ My Personal Information/ Personal Information D. Setup/ Customize/ Grant Login Access |
B. Setup/ My Personal Information/Grant Login Access
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Which statement about custom Summary formulas in Reports is true? (There are two correct answers)
A. Reports can be grouped by a custom Summary formula result. B. Custom summary formulas can reference a formula field within a report. C. Custom summary formulas can reference another custom summary formula. D. Custom summary formulas can be used in a report built from a custom report type. |
B & D
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What should a system admin consider before importing a set of records into Salesforce? ( There are two correct answers)
A. The import file should include a record owner for each record. B. Currency field values will default to the personal currency of the record owner. C. Data should be de-duplicated in the import file prior to import. D. Validation rules are not triggered when importing data using the import wizard. |
A. The import file should include a record owner for each record.
C. Data should be de-duplicated in the import file prior to import. |
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Sales Representatives at Universal Containers need assistance from product managers when selling certain products. Product managers do not have access to opportunities, but need to gain access when they are assisting with a specific deal. How can a system admin accomplish this?
A. Notify the product manager using opportunity update reminders. B. Enable Opportunity Teams and allow users to add product managers. C. Use similar opportunities to show opportunities related ti the product manager. D. Enable account teams and allow users to add the product manager. |
B. Enable Opportunity Teams and allow users to add product managers.
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Universal Containers needs to track the manufacturer and model for special car companies. How can the system admin ensure that the manufacturer selected influences the values available?
A. Create the manufacturer field as a dependent picklist and the model as a controlling picklist. B. Create a lookup field from the manufacturer object and the model object. C. Create the manufacturer field as a controlling picklist and the model as a dependent picklist. D. Create a multi-select picklist field that includes both manufacturers and models. |
C. Create the manufacturer field as a controlling picklist and the model as a dependent picklist.
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What should a system admin use to disable access to a custom application for a group of users?
A. Profiles B. Sharing Rules C. Web Tabs D. Page layouts |
A. Profiles
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Which Workflow evaluation Criteria cannot be used for Time Dependent Workflows?
A. When a record is created, or when a record is edited and did not previously meet the rule criteria. B. Only when a record is created. C.Every time a record is created or edited. D. All 3 criteria's can be used. |
C. Every time a record is created or edited
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Which Feature is not available in Salesforce.com ?
A. Profile based Login Hours B. Profile based Login IP Ranges C. Organization based Login Hours D. Organization based Login IP ranges |
C. Organization Based Login Hours
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For how many days deleted records are kept in the Recycle Bin?
A.15 B. 30 C. 45 D. 60 |
A. 15 Days
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Which of the following is the best way to make the Field Mandatory for everyone?
A. Page Layout B. Validation Rule C. Roles & Profiles D. Field Level Security |
D. Field Level Security
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Which of the following is not a Standard Salesforce.com Application?
A. Service B. Sales C. Call Center D. Community E. Marketing |
A. Service
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Which of the field types cannot be used as an External Id?
A. Text Field B. Number Field C. Picklist Field D. Email Field |
C. Picklist Field
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Which of the following cannot be on the controlling side of the Dependent Picklist?
A. Checkbox B. Custom Picklist C. Standard Picklist D. Multi Select Picklist |
D. Multi- Select Picklist
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Do Validation rules get enforced on the Lead Conversion?
(Yes or No) |
No. Validation rules are not enforced on the lead conversion.
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On Lead Conversion, the Close Date of the newly created opportunity is automatically set to?
A. Blank B. Today () C. Last Day of Current Quarter D. Last Day of Current Month E. Last Day of Current Year |
C. Last Day of Current Quarter
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Which of the following profile permissions will enables the User to edit any record, regardless of the Sharing Model?
A. Customize Application B. View Setup and Configuration C. View All Data D. Modify All Data E. None of the Above |
D. Modify All Data
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Can an administrator change the profile settings of the Standard Solution Manager profile?
A. YES B. NO C. Depends on the setting of the Admin Profile |
B. NO. An administrator can not change the profile settings of the Standard Solution Manager profile.
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Queues cannot be created on which Object in salesforce.com?
A. Lead B. Case C. Account D. Custom Object |
C. Account
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Which of the following is not a valid business process in Salesforce.com?
A. Sales Processes B. Marketing Process C. Lead Processes D. Support Processes E. Solution Processes |
B. Marketing Process
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What is the significance of Primary Master – Detail Relationship in a Junction Object?
A. Look and Feel is inherited from Primary Master Object. B. Record Ownership is inherited from Primary Master Object. C. No such Significance. D. Both A & B |
D. Both A & B
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Can the User Records be permanently deleted from the Salesforce.com?
A. Yes B. No C. Depends the profile setting of the Administrator D. User Records can be archived so that they are available on request. |
B. No
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Which of the following objects cannot be imported via the Salesforce.com Import Wizard?
A. Leads B. Accounts C. Opportunities D. Solutions |
C. Opportunities
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Salesforce.com record Id’s are Identical in?
A. Production and Config Only Sandbox B. Production and Developer Sandbox C. Production and full Copy Sandbox D. Record Id’s are always different in different environment |
C. Production and full Copy Sandbox
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A custom field is made Read only from the Field level security and Required from Page layout. The Field will be...
A. Read Only for the User B. Required for the User C. Throws an error and don’t allow to make Read only field Mandatory from page layout. D. User is given a choice in a pop up window |
A. Read Only for the User
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Which of the following is not a Roll Up summary field operation?
A. SUM B. MAX C. MIN D. Count E. Average |
E. Average
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How many fields can be enabled for tracking on a custom Object?
A. 10 B. 20 C. 30 D. 40 E. None of the Above |
B. 20
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Which of the following is not part of the Profile?
A. User License B. Page Layout C. Record Types D. Field Level Security E. Roles |
E. Roles
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How many Custom Summary Formula Fields are allowed on a single Report?
A. 5 B. 10 C. 15 D. 20 E. No limit |
A. 5 Customer Formulas per report
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Is it possible for a user to see different Set of data in Report and in a Dashboard based on the same Report?
Yes or No? |
YES
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Which of the following is not an available function in the Formula Fields?
A. Hyperlink B. Substitute C. Rpad D. Vlookup |
D. Vlookup
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Which of the following cannot be used as a source report for the Analytical Snap Shot?
A. Tabular Reports B. Summary Reports C. Matrix Reports D. All can be used |
C. Matrix Reports
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Which Import functionality of salesforce.com should be used if one needs to import the 30000 Cases in Salesforce.com?
A. Import Wizard B. Data Loader C. Any one of A or B D. None of A or B |
B. Data Loader
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All dashboard viewers see data based on the security settings of the Running User—regardless of their own personal security settings. True or False?
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TRUE
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How many custom fields can be created on an object in an unlimited Edition?
A. 100 B. 200 C. 500 D. Unlimited Fields |
C 500 Fields
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Which Type of Reports can't be used to create groups of data or charts?
A. Tabular B. Summary C. Matrix D. None of the Above |
A. Tabular
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How many Roll Up summary fields can be created in the enterprise Edition on a Custom Object?
A. 10 B. 20 C. 30 D. No restrictions on the number of fields |
B. 20
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A opportunity team is a set of users that normally work together on _________ ?
A. Accounts B. Leads C. Opportunities D. Contacts E. Cases |
C. Opportunities
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Which feature in SFDC combines a list view and related records into one screen with different frames so that users have all the information they need when interacting with Salesforce.com?
A. Accounts B. Asset C. Console D. Call Center E. Campaign |
C. Consule
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On which OWD sharing defaults the Sharing Rules can’t be defined?
A. OWD is private B. OWD is Public Read Only C. OWD is Public Read/Write D. Sharing rules can be created on any of the above items. |
C. OWD is Public Read/Write
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What happens when a user owns an opportunity record but does not have the Read permission on Opportunity Object?
A. He still sees the Opportunity record B. He is not able to see the Opportunity Record C. This case can never arise |
B. He is not able to see the Opportunity Record
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A Account team is a set of users that normally work together on _________?
A. Accounts B. Leads C. Opportunities D. Contacts E. Cases |
A. Accounts
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Conditional highlighting can not be used for?
A, Tabular Reports B. Summary Reports C. Matrix Reports D. None of the above |
A. Tabular Reports
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Which of the following is an automated process your organization can use to approve records in Salesforce.com?
A. Validation Process B. Approval Process C. Workflow Rules D. Record Types |
B. Approval Process
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Which of the following Email Template cannot be used to send a mass email?
A. Text B. HTML with Letterhead C. Custom HTML D. Visualforce |
D. Visualforce
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Which of the following object does not support the Business process?
A. Lead B. Account C. Opportunity D. Case E. Solution |
B. Account
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In which of the following edition you can create a Managed Package?
A. Professional Edition B. Full Test Sandbox C. Developer Edition D. Unlimited Edition E. Enterprise Edition |
C. Developer Edition
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Can a user restrict access with the help of the sharing rules? Yes or No?
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No
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Is it possible for users to override their own forecasts and forecasts for users below them in the forecast hierarchy? Yes or No?
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YES
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With sharing rules one can make automatic exceptions to the organization-wide default for defined sets of users.
True or False? |
YES
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An opportunity that reaches the threshold with 80% probability will trigger additional alerts if the probability subsequently goes higher to 85%.
A. Yes B. No C. Depends on the settings |
B. NO
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Which of the following types of packages can be upgraded?
A. Managed Packages B. Unmanaged Packages C. Both A and B D. None of the Above |
A. Managed Packages
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Which of the following feature allows you to send an email when an opportunity reaches a threshold value?
A. Validation Rule B. Big Deal Alert C. Opportunity Alert D. Big Ticket Email |
B. Big Deal Alert
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Conditional Highlighting only applies to the first summary field column in the table. True or False?
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TRUE
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Unmanaged packages do not include locked components but can be upgraded. True or False?
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False
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Auto Response rules work on which objects?
A. Leads and Cases B. Leads and Accounts C. Accounts and Opportunity D. Account and Cases |
A. Leads and Cases
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Escalation rules only run during the business hours with which they are associated. True or False?
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True
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Customizable Forecasting is a prerequisite in order to enable territory management. True or False?
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TRUE
|
|
|
The Running User concept in Dashboard allows users to view Data which normally they can not view. True or False?
|
TRUE
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|
Can a user create his or her own default Sales Team? YES OR NO?
|
YES
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|
How many ranges can be defined in the case of a Conditional Highlighting?
A. 2 B. 3 C. 4 D.5 |
B.3
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When are the formula fields Recalculated?
A. Every 15 Minutes B. Every Time they are seen C. After every DML Operation Admin can set the time of refresh |
B. Every time they are seen.
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How do you find out that the Approval Process is edited?
A. Last Modified by Field B. Audit Trail C. History Record on Approval page layout D. All of the above |
D. All of the above
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How many Solution records can be imported via Import Wizard?
A. 500 B. 5000 C. 50,000 D. Solutions Records cannot be imported via Import Wizard |
C. 50,000
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Formatting of report is maintained when it is exported via Printable View. True or False?
|
TRUE
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|
Which one is the following is a salesforce.com definition for a Lead?
A. Any person, organization or company that may be interested in your products and services, not yet customers B. An organization, individual or company involved with your business such as customers, competitors and partners C. Any potential revenue-generating event i.e. “sales deal” D. Any individual or influencer associated with an account |
A
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If you delete an email from a case and then delete the case, you will not be able to retrieve the deleted email from the Recycle Bin. True or False?
|
True
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|
What should be the Advanced filter Conditions to meet the requirement “Find contacts owned by Poo that have a title of CFO, functional role of CFO, or reports to the CFO?
1) Title equals CFO 2) Functional Role equals CFO 3) Reports To equals CFO 4) Contact Owner contains Poo A. (1 OR 2 OR 3) AND 4 B. (4 AND (2 OR 3)) OR 1 C. (1 OR 2 OR (3 AND 4) D. (1 AND (2 OR 3)) OR 4 |
A. (1 OR 2 OR 3) AND 4
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How many User records can be imported via Import Wizard?
A. 500 B. 5,000 C. 50,000 D. User Records cannot be imported via Import Wizard |
D. User Records cannot be imported via Import Wizard
|
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|
Which of the following is true about Page layouts?
A. Control the layout and organization of detail and edit pages B. Control which fields, related lists, and custom links users see, on detail and edit pages only C. Control which standard and custom buttons display on detail pages and related lists D. Determine whether fields are visible, read only, or required, on detail and edit pages only E. All of the Above |
E. All of the above
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|
To email a report to other users, the report must be in a public folder with access granted to the other users.
True or False? |
True
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|
When a field is deleted from the page layout, does it is also deleted from the Object? YES or NO
|
NO
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|
When you insert a record using the API, are Validation rules respected? YES OR NO
|
YES
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|
|
Scheduled reports run in the time zone of the user who schedules the report. TRUE OR FALSE
|
TRUE
|
|
|
All users who access to the same report at the same time will see the same data. TRUE or FALSE?
|
FALSE
|
|
|
Reports show only the information you can access where as Dashboards show information which you even cannot access. TRUE or FALSE
|
TRUE
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|
Which of the following are not controlled by the Page layouts?
A. Custom Fields B. Sections C. Related List D. Custom Button E. Validation Rule Error message |
E. Validation Rule Error message
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If a field is visible in the search layout but hidden for certain users via the field-level security settings then which of the following statement is true?
A. The field-level security overrides the search layout and the field will be hidden for all users B. The field will still be visible in search layout to all the users C. The field-level security overrides the search layout and the field will be hidden for those users D. None of the above |
C. The field-level security overrides the search layout and the field will be hidden for those users
|
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|
If a Report is run which returns 20,000 records then...
A. All 20K records are displayed in the UI B. First 2K records are displayed in the UI C. 10 Reports each having 2K records are created D. Report Fails and an error is reported |
B. First 2K records are displayed in the UI
|
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|
On deleting a Tab from an Application ____
A. Deletes the Tab from Salesforce.com B. Deletes the tab from that Application C. Deletes that particular Object of whose Tab is deleted D. All of the Above |
B. Deletes the tab from that Application
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|
Which one is the following is a salesforce.com definition for an opportunity?
A. Any person, organization or company that may be interested in your products and services, not yet customers B. An organization, individual or company involved with your business such as customers, competitors and partners C. Any potential revenue-generating event i.e. “sales deal” D. Any individual or influencer associated with an account |
C. Any potential revenue-generating event i.e. “sales deal”
|
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|
Which of the following make a User record Unique?
A. Profile B. Email ID C. Username D. Role |
C. Username
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Which of the following is NOT controlled by the Page Layout?
A. How detail and edit pages are organized B. Field properties like visible, read-only and required C. Controlling which fields, related lists, and Custom Links users sees. D. Page section customizations E. Rollup summary |
E. Rollup summary
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What does the dashboard snapshot on the Home Page display?
A. Only the dashboard determined by the System Administrator B. You cannot display a dashboard on the Home Page C. The first two rows of any of your available dashboards D. The first row of any available dashboards E. The Complete Dashboard set by the User himself |
D. The first row of any available dashboards
|
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Though multiple campaigns can be influential, you can only designate one campaign as the primary campaign source on the opportunity. TRUE or FALSE?
|
TRUE
|
|
|
Customer Portal users can view the tags section of a page, if it is included in a page layout. True or False?
|
FALSE
|
|
|
If Custom Fiscal Years are enabled then you cannot use Standard Forecasting. TRUE or FALSE?
|
TRUE
|
|
|
It is possible for an Account to be part of multiple Territories? Yes or No?
|
YES
|
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|
Case escalation rules triggered on the last modification will be reset each time a user adds an activity or sends an email from the case record. True or False?
|
FALSE
|
|
|
Is it possible to have Sidebar search enabled with Global Search? YES or NO?
|
NO
|
|
|
Is it possible to report on the converted Leads? YES or NO?
|
YES
|
|
|
The opportunities fields of the campaign statistics section on a campaign detail page will only be populated for the campaign designated as the primary campaign source. True or False?
|
TRUE
|
|
|
Case escalation rules triggered on the last modification will be reset each time a user adds a related comment to the case. True or False?
|
FALSE
|
|
|
For custom object records to appear in search results associated tab only needs to exist; the tab does not have to be visible to users. True or False?
|
TRUE
|
|
|
Will two different users get the same search results on searching for a common keyword? YES or NO?
|
NO
|
|
|
Are Tags searchable form standard Search component?
YES OR NO? |
YES
|
|
|
What of the following statements is True?
A. Tasks allow you to track the specific actions you plan to perform or have performed; Email Alerts cannot track specific actions B. Email Alerts allow you to track the specific actions you plan to perform or have performed, Tasks cannot track specific actions C. Email Alerts and Tasks allow you to track the specific actions you plan to perform or have performed D. Email Alerts and Tasks cannot track the specific actions you plan to perform or have performed |
A. Tasks allow you to track the specific actions you plan to perform or have performed; Email Alerts cannot track specific actions
|
|
|
Recent Item can be found?
A. Edit Page Layout B. Detail Page Layout C. Sidebar D. Related List |
C. Sidebar
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|
_________ are words or short phrases that users can associate with most Salesforce.com records to describe and organize their data in a personalized way?
A. Views B. Tags C. Dashboards D. Home Page Layout E. Apps |
B. Tags
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|
What happens when a user clicks on the Create New Apps option present in the List of Apps section?
A. User is taken to a Create new App Page in salesforce.com B. User is taken to App Exchange C. User is taken to developer.force.com page D. None of the above |
C. User is taken to developer.force.com page
|
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|
__________ are a collection of Force.com components and applications that are made available to other organizations through the AppExchange.
A. Application B. Object C. Workflow Rules D. Packages E. Visual Force Page |
D. Packages
|
|
|
You can set the Tab as a Landing Tab while creating the Tab for the Object. True or False?
|
False
|
|
|
Which of these is NOT a Standard SalesForce.com Profile?
A. Marketing User B. Sales User C. Contract Manager D. Solutions Manager |
B. Sales User
|
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|
Which of the following is true that can cause data loss when an existing custom field is changed?
A) Changing to or from type Date or Date/Time B) Changing to Number from any other type C) Changing to one Currency from any other currency type D) Changing to number from Percent E) Both A & B F) Both B & D |
E. Both A and B
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|
|
When does Inline editing updates the field?
A) When the field is saved/updated B) When the record is saved/updated C) When the return key is pressed D) All of the Above |
B. When the record is saved/updated
|
|
|
Dashboards can be created by using Standard Reports as Source Reports. TRUE or FALSE?
|
FALSE
|
|
|
Which tool should be used to Import more then 65000 records in Salesforce.com?
A. SFDC Import Wizard B. Data Loader |
B. Data Loader
|
|
|
Which of the following is NOT a Standard Salesforce.com Functionality?
A. Email to Lead B. Email to Case C. Web to Lead D. Web to Case |
A. Email to Lead
|
|
|
Which of the following is Not a Mandatory Field while creating a User Record?
A. Profile B. Role C. Alias D. Community Nickname |
B. Role
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|
|
A user successfully login’s at 3:00 PM, What happens at 3:31 PM, if the Login hours for the user’s Profile are set from 7:30 AM to 3:30 PM?
A) User is automatically Logged Out B) User keeps working continuously without any issues C) User is asked in a Popup window if he would like to extend his session D) User is logged out once he tries to do any DML (Data Manipulation) Operation i.e. Save, Edit etc. |
D. User is logged out once he tries to do any DML (Data Manipulation) Operation i.e. Save, Edit etc.
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|
|
What is the Impact on a User of the Organization level Locale Changes?
A) The default Locale of the user is also set to the new Organization Level locale B) The User is asked for a Choice; if he would like to choose New Organization Locale or his own Locale C) No Impact on the User as he keeps using his own default Locale D) From a new session, user will see everything in the New Organization Locale |
C. No Impact on the User as he keeps using his own default Locale
|
|
|
API’s are not available for use in which Salesforce.com edition?
A) Developer Edition B) Professional Edition C) Enterprise Edition D) Unlimited Edition |
B. Professional Edition
|
|
|
What is Salesforce? ( Select the Incorrect option)
A) Sales Force Automation B) Marketing Automation C) Campaign Management D) Customer Support Management |
C. Campaign Management
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|
|
Users can be restricted to view a particular field in views, searches and reports by hiding the field at?
A) Field Level Security B) Page Layout C) User Profile D) None of the Above |
A. Field Level Security
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|
|
What is the number of values allowed in dependent picklist?
A. 5 B. 10 C. 100 D. 300 |
D. 300
|
|
|
Partners Portal: User log-in to web portal rather than through salesforce.com portal. TRUE or FALSE?
|
TRUE
|
|
|
Field-level security cannot be used to make a field required. TRUE or FALSE?
|
TRUE
|
|
|
Calendar and Task activities are both tasks and scheduled calendar events. TRUE or FALSE?
|
TRUE
|
|
|
A custom multi-select picklist can be a controlling field for a dependent field. TRUE or FALSE?
|
FALSE
|
|
|
Record types are used to implement custom business processes by associating them to specific.
A. Records B. Accounts C. Page Layouts D. Campaigns |
C. Page Layouts
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|
|
On Lead Conversion a Lead Object Custom field can not be mapped to Which Object custom field?
A. Account B. Contacts C. Case D. Opportunity |
C. Case
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|
|
Which of the following is not a component of a profile?
A. Roles B. Record Type C. Field Level Security D. Page Layout |
A. Roles
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|
|
You can map a custom lead field to only one of the following objects at a single instance. (Select the best combination)
I. Account II. Contacts III. Cases IV. Opportunities A. I & II B. I, II & III C. II, III & IV D. I, II, & IV |
D. I, II, & IV
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|
|
List view can? (Select the best combination)
I. Be enabled and disabled by individual users II. Print up to 1000 records in print view III.Print list can be exported to excel IV. Show up to 2000 records in the record count display A. I & II B. II & III C. II & IV D. I & IV |
C. II & IV
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|
|
What statement is true regarding a custom field formula?
A. 4000 Character is the limit on compiled size of the formula. B. Can contain formulas up to 4000 character C. Formula can reference themselves D. Not reference standard, custom or other objects |
A. 4000 Character is the limit on compiled size of the formula.
|
|
|
You can map a custom lead field to only one of the following objects at a single instance (Select the incorrect option)?
A. Account B. Contacts C. Opportunities D. Cases |
D. Cases
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|
|
A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to build a custom forecast for the same. True or False?
|
TRUE
|
|
|
A Report type in the report wizard determines:
A. Determines which object or related objects you can report on. B.Additional criteria that you can set to limit the data that you see. C. Determines how the records are organized D. Reflects the list of fields available for your report columns |
A. Determines which object or related objects you can report on.
|
|
|
The Scope in the report wizard determines what records you can see and the time frame. True or False?
|
True
|
|
|
The Field Pane in the report wizard determines:
A. Numerical Fields aggregated to display subtotals and grand totals B. Sets if records that’s share a common value a particular field C. Determine what records you can see and the time frame D. Reflects the list of fields available for your report columns |
D. Reflects the list of fields available for your report columns
|
|
|
Custom Filters are sets of records that's share a common value in a particular field. True or False?
|
FALSE. Custom Filters are additional criteria that you can set to limit the data that you see.
|
|
|
Which is not a component of the report builder?
A. Report Type B. Grouping C. Summarized Fields D. Summary Formula |
D. Summary Formula
|
|
|
What can be viewed using the Process Visualizer?
A. Sales Process B. Workflow Rules C. Support Processes D. Approval Processes |
D. Approval Processes
|
|
|
What Cannot be done using the Salesforce to Salesforce connection finder?
A. Survey customers for their use of Salesforce B. Custom Brand an email sent to Identify Connections C. Survey partners for their use of Salesforce. D. Identify the Salesforce System Admin at another company. |
D. Identify the Salesforce System Admin at another company.
|
|
|
When looking at a vertical column chart, what can a user click on to drill down to a filtered source report?
A. Individual Users B. Legend Entries C. Component Header D. The Y-Axis E. The X-Axis |
A. Individual Users
B. Legend Entries E. The X-Axis |
|
|
Which is a capability of a campaign? (Choose 2 answers)
A. Convert leads to contacts from the campaign record. B. Track the number of business accounts related to a campaign. C. Add Campaign members to other related campaign using an Apex Trigger D. Update the campaign member status of a lead using the manage campaign member feature. |
A. Convert leads to contacts from the campaign record.
D. Update the campaign member status of a lead using the manage campaign member feature. |
|
|
Which function can be performed using enhanced profile management?
A. Merge Profiles B. Make Mass permission modifications across multiple profiles C. Make mass profile name changes D. Edit profile permissions directly in a list view |
B. Make Mass permission modifications across multiple profiles
D. Edit profile permissions directly in a list view |
|
|
Which statement is TRUE regarding lookup filters? (Choose 2 Answers)
A. The special date values "Today" and "This Month" are valid criteria options. B. Lookup Filters are case sensitive C. Lookup filters are available in the Partner and Customer Portals. D. Lookup filters can restrict lookup dialog results base on fields on the source object. |
B. Lookup Filters are case sensitive
C. Lookup filters are available in the Partner and Customer Portals. |
|
|
Which statement is TRUE regarding high volume portal users? ( two answers)
A. Are allotted extra data storage usage. B. Can view documents from Content workspace C. Cannot own an account record D. Are not assigned to roles in the role hierarchy |
A. Are allotted extra data storage usage.
D. Are not assigned to roles in the role hierarchy |
|
|
Which types of fields can a lookup filter be applied to? (Choose 3 Answers)
A. Hierarchical relationship fields B. Lookup fields to the Activity object C. Lookup fields to the Account, Contact, user and custom objects D. Relationship fields for a record owned by queues E. Master-Detail relationship fields. |
A. Hierarchical relationship fields
D. Relationship fields for a record owned by queues E. Master-Detail relationship fields. |
|
|
What action type is represented by an icon in the process visualizer? (Choose 2 answers)
A. Send an email alert B. Start a new task C. View Recall Details D. Request Rejection details |
A. Send an email alert
B. Start a new task |
|
|
Which email address option is available to override from Email address in a workflow email alert?
A. An active Admin email address B. A manually entered email address C. An active user's email address D. An organization-wide address |
D. An organization-wide address
|
|
|
What is a feature of combination charts?
A. Display data from multiple reports in a chart B. Display more than one summary value in a chart C. Add a second axis range to a chart D. Add a third axis range in a chart |
B. Display more than one summary value in a chart
C. Add a second axis range to a chart |
|
|
How many workflow rules can you create per entity?
|
25
|
|
|
Which can be accessed by a Chatter Free user?
A. People B. Content C. Profiles D. Groups E. Files F. Leads |
A. People
C. Profiles D. Groups E. Files |
|
|
This type of relationship links two objects together, but it has no effect on deletion, record ownership, or security, and the lookup relationship
field is not required in the page layout. A. Lookup Relationship B. Master-Datail Relationship C. Master-Detail-Sub detail Relationship |
A. Lookup Relationship
|
|
|
When you delete a Contact, it's associated Campaign Member record is deleted as well. True or False?
|
False
|
|
|
Data Validation rules is not supported in which Salesforce edition?
0. Contact Manager 1. Group 2. Professional 3. Developer 4. Unlimited 5. All Editions are supported |
5. All Editions are supported
|
|
|
Up to 25 custom lookup fields can be defined per object. True or False?
|
True
|
|
|
A System Administrator can edit a profile to:
A. Prevent a user from viewing custom tabs B. Prevent the use of Mass Email C. Deny a user access to other users leads |
A. and B
|
|
|
Mail Merge is available in which Salesforce Editions?
A. All except Professional B. Professional and Enterprise C. Professional, Developer and Enterprise D. Enterprise and Developer only E. Developer, Enterprise and Unlimited only F. All editions |
F. All editions
|
|
|
What is the maximum of time triggers per Workflow Rule?
|
10
|
|
|
A Workflow Approval process may be used for all of the following objects EXCEPT:
a. Opportunity b. Users c. Assets d. Contracts |
B. Users
|
|
|
Which of the following features is not available in Professional Edition?
a. Big Deal Alert b. Workflow c. Account Sharing Rules D. Multi-Currency |
B. Workflow
|
|
|
The formula editor may be used all of the following places EXCEPT
a. S-Control b. Formula Field c. Default values on Standard Fields |
c. Default values on Standard Fields
|
|
|
If you are added to a Sales Team with read/write access you then have the ability to extend sharing on the opportunity to other users. True or False?
|
False
|
|
|
When you have exceeded your general storage limit, you can use your complimentary document storage for additional space. True or False?
|
True
|
|
|
What type of information can NOT be shown with an S-Control Dashboard component?
A. Combination of two other Dashboard components B. External feed of data C. Data Warehouse information D. Flash representations of dat |
B. External feed of data
|
|
|
A new list view can be created from within the console. True or False?
|
False
|
|
|
You must be a user of salesforce.com in order to Receive an email notification in the case escalation process. True or False?
|
False
|
|
|
If a lead is converted without a value in the company field, what happens?
A. A Business Account is created B. A Person Account is created C. You will be prompted to decide whether to create a Person or a Business Account D. Nothing |
B. A Person Account is created
|
|
|
When you add a custom object tab, all of the following will be accessible with the object EXCEPT
A. Recent Items B. Sidebar Search C. Added to New Link/Create New Object Drop Down D. Custom Object Repor |
D. Custom Object Report
|
|
|
When you Delete a lead from a campaign, it deletes the lead record itself. True or False?
|
False
|
|
|
Which of the following SF applications enables organizations to speed and streamline all phases of sales?
A. SF ideas B. SF content C. SF Automation D. SF Customer service and suppor |
C. SF Automation
|
|
|
0] who can select the "sharing" button on Account and Opportunity records?
A. The Record Owner, System Administrator, and a User shared to the record B. The Record Owner, a User shared to the record, and any User above the Record Owner in the Role Hierarchy C. The Record Owner, a User above the Record Owner, and the System Administrator D. The Record Owner and System Administrato |
C. The Record Owner, a User above the Record Owner, and the System Administrator
|
|
|
] Which of the following components is the central repository to manage all presentations, collateral and documents?
A. Accounts and contacts B. Content library C. Real-time analytics D. Partner |
B. Content library
|
|
|
YOU are working with a Professional Edition organization. They wish to install the Expense Tracker which requires the use
of 4 custom tabs, 3 custom objects, and one custom app. If the company is already using 4 applications, 36 custom objects, and 7 custom tabs, what will happen when they try to install Expense Tracker? A. They will not be able to complete the installation process as they have reached the maximum number of custom tabs B. They will not be able to complete the installation process as they have reached the maximum number of custom objects C. The installation will succeed D. The installation will succeed, but only the reports, |
A. They will not be able to complete the installation process as they have reached the maximum number of custom tabs
|
|
|
Your organization is a US-based company with a default currency of US Dollars. As a sales rep, your personal currency
set to British Pounds. You create an opportunity with a currency in British Pounds. The administrator updates the currency conversion rates. Which of the following best describes what happens to the amount of your British-Pound-based opportunity? A. The overall opportunity amount does not change but the converted amount in a report does. B. The overall opportunity amount and converted amount in a report changes C. Only newly created opportunities reflect the change D. Only historically created opportunities reflect the change |
A. The overall opportunity amount does not change but the converted amount in a report does
|
|
|
Custom Links can be used for the following:
A. Launching an External URL B. Running an S Control C. Running a report D. All of the Abov |
D. All of the above
|
|
|
It is possible to share a custom object record manually. True or False?
|
True
|
|
|
Can you can customize the Opportunity Stage History related list on an Opportunity Page Layout?
A. YES B. NO C. Depends on the edition |
B. NO
|
|
|
Is possible to view a forecast based on all of the following EXCEPT:
A. Territory B. Product Family C. Date Range D. Sales Team |
D. Sales Team
|
|
|
] Which of the following are true about Master/Detail relationship in custom objects?
A. Sharing is inherited from parent B. Child needs to be manually deleted when parent is deleted C. only child fields are available for reporting D. Lookup field child is require |
A. Sharing is inherited from parent
D. Lookup field child is require |
|
|
Once a field is hidden from a Profile using 'Field Level Security', a User associated to that Profile can
still see the field using the following: A. List Views B. Reports C. Search D. None of the above, the user cannot see the field at all |
D. None of the above, the user cannot see the field at all
|
|
|
Is it possible to relate a person account to a contact on a business account. True or False?
|
False
|
|
|
How is the expected revenue calculated in the opportunity?
A. Amount multiplied by the total price of all opportunity line items B. The sales price on any line item times the probability of the opportunity C. Opportunity Amount multiplied by the probability D. Amount multiplied by the discount percent |
C. Opportunity Amount multiplied by the probability
|
|
|
A custom lookup field can be added to create a relationship between a standard object and which of the following objects?
A. Users and Custom Objects B. Leads, Accounts, Contacts and Custom Objects C. Users, Custom Objects and Campaigns D. Custom Objects, Contract and Campaign |
A. Users and Custom Objects
|
|
|
]Assume the Organization Wide default sharing is set to private for all objects and no sharing rules have been created.
You have two users in the Sales Rep Role, can they view each other's data? A. Yes B. No |
b. NO
|
|
|
When you delete a parent record, you will also delete the child record if that child record has a lookup relationship to the deleted record. True or False?
|
False.
|
|
|
The formula editor may be used all of the following places EXCEPT:
A. S-ControlB. Formula Field C. Default Values on Standard Fields D. Workflow Field Update |
C. Default Values on Standard Fields
|
|
|
When configuring Customizable Forecasting, you can set which of the following Forecast Dates for determining which
opportunities contribute to the forecast? A. Opportunity Close Date Only B. Product Date Only C. Schedule Date Only D. Commit Date E. Opportunity Close Date, Product Date, Schedule Date |
A. Opportunity Close Date Only
|
|
|
Select the best component to use if you want to list the top five sales performers on a dashboard.
A. Chart B. Table C. Metric D. Gaug |
B. table
|
|
|
What are the opportunity defaults when converting a lead to an opportunity?
A. Stage Defaults to first option in the picklist, close date defaults to the last day in the quarter, and the amount defaults to blank B. Stage defaults to first option in the picklist, close date defaults to 3 months from conversion date, and amount defaults to blank C. User defines amount, close date, and stage upon conversion D. None of the above |
A. Stage Defaults to first option in the picklist, close date defaults to the last day in
the quarter, and the amount defaults to blank |
|
|
What is the difference between the Marketing User Profile and the Marketing User checkbox at the User level?
A. They are the same thing B. Marketing User Profile allows users to create and edit Campaigns Marketing User checkbox allows users to import Leads. C. Marketing User Profile allows users to import Leads. Marketing User checkbox allows users to create and edit Campaigns. D. None of the Above |
B. Marketing User Profile allows users to create and edit Campaigns Marketing User checkbox allows users to import Leads.
|
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How many other fields may a custom lead field be mapped to when converting a lead?
A. One custom field B. Two custom fields C. Three custom fields D. Custom lead fields cannot be mapped |
C. Three custom fields
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All of the following actions may take place on a Workflow Rule EXCEPT
A. Outbound API message B. Update Field C. Create a Task D. Create an Event |
D. Create an Event
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All of the following may be used when updating a record using the AppExchange Data Loader EXCEPT:
A. External Id B. Parent External Id C. Record Id D. Record Number |
D. Record Number
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With Client Management enabled, when a lead is converted without a value in the company field, it becomes a person account. True or False?
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True
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]The difference between an opportunity record type and a sales process is:
A. The sales process controls the stage field, the record type controls all other picklist fields B. The record type controls the stage field, the sales process controls all other picklist fields C. The record type controls the picklist fields D. The sales process controls all picklist fields |
A. The sales process controls the stage field, the record type controls all other picklist fields
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All of the following are true about Opportunity Pipeline and Forecast reporting EXCEPT:
A. Pipeline reports may include omitted opportunities from the forecast B. Forecasts may be overridden C. Pipeline reports may be overridden D. Opportunity stages may be used to determine the forecast category of an opportunity |
A. Pipeline reports may include omitted opportunities from the forecast
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Name one place where inline Editing is not currently possible.(Choose 2 answers)
A. List Views B. Related Lists C. Edit Page D. All of the above |
B. Related Lists
C. Edit Page |
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Searches and Filters that take a long time may be cancelled ? True or False?
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True. By pressing the Esc key
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Where are active currencies located?
A. Security Control B. User record (Personal Setup) C. Company Profile D. None of the above |
B. User record (Personal Setup)
C. Company Profile |
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In order to Enable Territory Management you should have:
A. Standard Profile B. Customizable Forecasting C. Enable Forecasting D. All of the above |
B. Customizable Forecasting
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What is a Managed Package?
A. A managed package is a collection of application components that are posted as a unit on AppExchange B. They differ from unmanaged packages in that some components are locked, allowing the managed package to be upgraded later. C. Allows the system Administrator to modify the application D. Managed packages do not include locked components and cannot be upgraded |
A. A managed package is a collection of application components that are posted as a unit on AppExchange
B. They differ from unmanaged packages in that some components are locked, allowing the managed package to be upgraded later. |
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What is Force.com Platform? Choose 3 answers:
A. Customize, integrate and create enterprise applications as a service and without software. B. Point-and-click customization tool C. Customize standard applications provided by Salesforce.com or build their own on-demand applications D. Modify the applications to meet your needs – (No- Coding) E. Group standard and custom tabs into new custom applications |
A. Customize, integrate and create enterprise applications as a service and without software.
C. Customize standard applications provided by Salesforce.com or build their own on-demand applications E. Group standard and custom tabs into new custom applications |
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What is Force.com Builder? Choose 3 answers:
A. Point-and-click customization tool B. Group standard and custom tabs into new custom applications C. Modify the applications to meet your needs – (No- Coding) D. Customize standard applications provided by Salesforce.com or build their own on-demand applications E. Build custom Applications |
A. Point-and-click customization tool
C. Modify the applications to meet your needs – (No- Coding) E. Build custom Applications |
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Following are the Custom Business Objects EXCEPT:
A. Use Force.com builder to build your own objects B. Standard Salesforce.com Objects C. Capture key, related information that applies to your business D. Correlate to tables in the database E. All of the above |
B. Standard Salesforce.com Objects
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A Profile can have many users, but a user can have only one profile. True or False?
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True
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You CANNOT delete standard fields but you can remove non-required standard fields from a page layout. True or False?
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True
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Which is a capability of drag-and-drop dashboards?Choose 2 answers:
A. Drag and Drop a dashboard onto any page in Salesforce B. Drag and Drop records onto a dashboard C. Drag and Drop reports onto a dashboard as the data source of the component D. Drag and Drop chart types onto a dashboard to create a component |
C. Drag and Drop reports onto a dashboard as the data source of the component
D. Drag and Drop chart types onto a dashboard to create a component |
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Which of the following are standard Salesforce applications? (Select all that apply)
A. Ideas B. Campaigns C. Administration D. Call Center E. Sales Center |
A. Ideas
D. Call Center |
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Documents count toward Data Storage. True or False?
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False
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File attachments, document tabs, and sales force content count towards Data Storage. True or False>?
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False
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A record is modified on 1/1/2008. It meets criteria for a time-based workflow rule; this rule schedules an action for 7 days
after rule execution. On 1/4/2008 the record is modified and no longer meets workflow rule criteria. On 1/5/2008 the record is modified and once again meets the initial time-based workflow rule criteria. How many workflow actions will execute and when? A. 0 B. 1 on 1/8/2008 C. 1 on 1/12/2008 D. 2 on 1/8/2008 and 1/12/2008 Explanation When the record is modified and no longer meets criteria on 1/4 the initial workflow action is dropped from the queue. The workflow action created on 1/5 is scheduled for 7 days after rule execution (which is 1/5), therefore the only rule that would be executed is on 1/12. |
C. 1 on 1/12/2008
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What is true about a Role?
A. Controls the level of visibility that users have to an org. data B. Role is required while creating Record types C. A user must be associated to one role D. A user may be associated to one role |
A. Controls the level of visibility that users have to an org. data
D. A user may be associated to one role |
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How many roles can you create for your org?
A. 100 B. 300 C. 500 D. No Limit |
C. 500
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What is not true about sharing Rules?
A. Sharing rules open up access whereas org wide defaults restrict access B. When u delete a sharing rule , the sharing access created by that rule is automatically removed C. You can edit the access levels for any sharing rule. You can change the specified groups / roles for the rule D. Sharing rules apply to all new and exisitng records owned by the specified role / group members E. When u modify which users are in a group rule, the sharing rules are re-evaluated to add/remove access as necessary. |
C. You can edit the access levels for any sharing rule. You can change the specified groups / roles for the rule
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The size limit for documents uploaded is:
A. 1 Megabyte B. 3 Megabyte C. 5 Megabyte D. 25 Megabyte |
C. 5 Megabyte
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You can only use standard fields when generating email and mail merge documents for leads or contacts. true or false?
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True
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Which of the following chart types does not support Combination Chart?
A. line B. Horizontal Bar C. Vertical Bar D. Funnel Chart E. Donut F. Line Cumulative |
D. Funnel Chart
E. Donut |
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Which objects can be stored in a folder?
A. Emails B. Documents C. Dashboards D. Reports |
B. Documents
C. Dashboards D. Reports |
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Which Salesforce editions support Sandbox?
A. Unlimited B. Professional C. Contact Manager D. Group E. Developer F. Enterprise |
A. Unlimited
F. Enterprise |
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AW computing has a discount workflow that requires approval from the Sales director when the discount is over 15% and from the VP of Global sales if the discount is over 30%. The sales rep has created a discount for 10% on a new oppurtunity. What happens when the sales Rep submits the request for approval?
A. Discount will be automatically approved B. Request will be sent to the Sales director for approval C. Request will be sent to Sales director and VP of Global Sales for Approval D. Request will be sent to VP of Global Sales for approval |
A. Discount will be automatically approved
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A security token is required for API access when connecting from an IP address within the list of trusted networks. True or False?
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False
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Where does Chatter Feed display?
A. On Chatter profiles. B. On record detail pages. C. On the Home tab and Chatter tab. D. On List Views. E. On Chatter groups F. Under related lists. |
A. On Chatter profiles.
B. On record detail pages. C. On the Home tab and Chatter tab. E. On Chatter groups |
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Mass Mail Contacts option doesn't appear under the Tools section in the Contacts tab, what could have caused this?
A. The user Role is insufficient to view this tool B. Email is unchecked for that profile in FLS C. This is a bug and must be escalated D. Mass mail is not enabled for the profile. E. Mass mail is not checked in FLS |
B. Email is unchecked for that profile in Field Level Security
D. Mass mail is not enabled for the profile. |
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Name the benefits of the cloud computing mode.
A. Multi-tenant B. Scales with your business C. Modest operating expense D. No capital expense E. Elastic F. Pay-as-you-go |
A. Multi-tenant
F. Pay-as-you-go |
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You can set a default value for a custom field. True or False?
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True
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Select the order in which the Workflow actions fire in Salesforce.
A. Field Updates, Outbound Messages, Email Alerts, Tasks B. Field Updates, Tasks, Email Alerts, Outbound Messages C. Apex before Triggers, Apex after Triggers, Workflow Rules D. Email Alerts, Outbound Messages, Field updates |
B. Field Updates, Tasks, Email Alerts, Outbound Messages
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Which of the following is an example of One-to-Many Relationships between Standard objects?
A. Opportunities to Opportunity Products B. Accounts to Contacts C. Contacts to Tickets D. Contacts to Accounts |
B. Accounts to Contacts
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A record owner has the privileges to: View and edit records, transfer or change ownership of records, and delete owned records.
A. True. All the time. B. False. All the time. C. True. If Object permission is enabled. D. False. If Object permission is disabled. E. True. If Object permission is disabled. F. False. If Object permission is enabled. |
C. True. If Object permission is enabled.
D. False. If Object permission is disabled. |
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Identify the maximum number of leads / contacts that you can add from a report at one time using Integrated Campaign Builder.
A.25000 B.50000 C.75000 D. 100000 |
B. 50000
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Does the Data loader have access to all SF objects? Yes or No.
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YES
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What are the three editions of Salesforce?
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PE Professional Edition
EE Enterprise Edition UE Unlimited Edition |
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Workflow rules on custom objects are automatically deleted if the custom object is deleted. True or False?
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True
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If you delete a case, which two also get deleted?
a. Account b. Solution c. Event d. Attachments |
C. Events
D. Attachments |
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You can delete the Standard Price Book or a price book that is on an opportunity. True or False?
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true
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When is a custom object created?
a. When there is a need to create a custom field b. To enhance the look of the application c. To capture unique data of the business d. When there is a need to add custom tabs |
c. To capture unique data of the business
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Which salesforce.com feature allows the org to capture ROI on online advertising?
a. Web-to-lead b. Web-to-case c. Google adwords d. S-controls e. Online campaigns |
c. Google adwords
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The administrator wants to track data over a period of time. Which graph would he use?
a. Line b. Horizontal bar line c. Pie d. Table |
A. Line
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Which of these has many-to-many relationship?
a. Each solution is associated with one case, one case associated with only one solution b. Each solution is associated with one case, but a case can be associated with multiple solutions c. Each solution can be associated with multiple cases, but a case can be associated with only one case d. Each solution can be associated with multiple cases and a case can be associated with multiple solutions |
d. Each solution can be associated with multiple cases and a case can be associated with multiple solutions
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Can you uninstall an AppExchange application once it has been deployed. YES or NO
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YES
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Users with which Permission can install or uninstall AppExchange packages from the AppExchange...
a. Download AppExchange Packages b. View AppExchange Packages c. List AppExchange Packages d. Visit AppExchange Packages |
a. Download AppExchange Packages
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What is true about a Web-to-Lead?
a. An online form to capture lead information b. Determines which Email Template to send to leads generated via Web-to-Lead c. Contains Rule Entries that determine criteria for determining d. Email Template response content published on your web site |
a. An online form to capture lead information
d. Email Template response content published on your web site |
