Reading...
Play button
Play button
Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
72 Cards in this Set
- Front
- Back
|
you may be charged with a crime for serving a guest who appears intoxicated, true or false?
|
true
|
|
|
It is illegal to serve alcohol to a pregnant woman.
|
false
|
|
|
the state liquor authority can suspend a liquor license for allowing a minor to enter the establishment with a fake ID, true or false?
|
true
|
|
|
all guests must be 21 to purchase alcohol, true or false?
|
true
|
|
|
what is criminal liability?
|
being held responsible for committing a crime; servers can be held criminally liable for violating alcohol service laws
|
|
|
who creates and enforces the alcohol service laws?
|
states, counties, cities, towns and villages
|
|
|
what is civil liability?
|
being held responsible for payment of damages for injuring a person
|
|
|
what is a dram shop law?
|
laws that allow establishment's owners and employees to be sued by someone injured by a guest who was drinking at the establishment
|
|
|
what is the liquor authority?
|
state or municipal agency that enforces alcohol regulations and licensing laws
|
|
|
if you break liquor laws, you could face what?
|
lawsuits
criminal charges fines imprisonment closure of business |
|
|
most states hold you criminally liable if you do what?
|
serve alcohol to a minor
serve an intoxicated guest possess, sell or allow sale of drugs on the premises |
|
|
the liquor authority can issue citations for what?
|
selling to a minor
failing to check ID of underage guest allowing minor to enter with a fake ID serving intoxicated person discriminating against guests due to race, gender, age, or sexual orientation selling or serving when it is not permitted (after hours) |
|
|
some states forbid what kind of promotions?
|
happy hours and other drink promotions such as unlimited drinks for a fixed price, drinks as a prize for a game
|
|
|
what does BAC stand for?
|
blood alcohol content, the amount of alcohol absorbed into the bloodstream.
Represented as a percentage |
|
|
Driving with a BAC of this number or higher is illegal in all 50 states. What is the number?
|
.08
|
|
|
drink for drink, a lean guest will have a higher BAC than a guest with a large amount of body fat, true or false?
|
false
|
|
|
the liver breaks alcohol at the rate of about 1 drink per hour, true or false?
|
true
|
|
|
carbs are the best type of food to offer to help prevent intoxication, true or false
|
false - offer protein and fatty foods
|
|
|
salty snacks can help prevent intoxication, which is why you often see them at the bar, true or false?
|
false; they increase thirst, which tends to make the drinker, consume more liquor
|
|
|
in the body, where is the most alcohol absorbed into the bloodstream?
|
from the small intestine
|
|
|
what does a BAC of .10 mean?
|
there is one drop of alcohol for every 1,000 drops of blood in the bloodstream
|
|
|
what activity removes a large amount of alcohol from the body, exercising, urinating, drinking coffee or the passage of time?
|
the passage of time
|
|
|
which organ is the only one that breaks down alcohol?
|
liver
|
|
|
what key factors affect a guest's BAC?
|
1. drinking rate
2. amount consumed 3. drink strength |
|
|
who has a higher BAC, other things being equal, a woman or a man?
|
woman
|
|
|
all factors being equal, which guest will have the higher BAC, the one who consumes wine or the one who has a gin and tonic?
|
gin and tonic drinker, because carbonation speeds the rate at which alcohol passes through the stomach
|
|
|
how many ounces count as one drink for a beer, wine, 80-proof liquor and 100-proof liquor?
|
beer - 12 oz
wine - 5 oz 80 proof - 1.5 oz 100 proof - 1 oz |
|
|
how do you count the drink when it contains more than the standard ounces, such as a 32-ounce beer?
|
Divide ounces in the drink by number of ounces for 1 drink in that beverage.
Ex: 3 ounces in the glass, divided by 1.5 for 80-proof, equals 2 drinks in the glass |
|
|
what other factors besides rate and drink strength can affect BAC?
|
prior drinking
physical condition, emotional state consumption of food medications |
|
|
when does the ServSafe book say you should start counting a guest's drinks?
|
with their very first order and until they leave
|
|
|
What are the categorical signs of intoxication?
|
relaxed inhibitions
impaired judgment slowed reaction time impaired motor coordination |
|
|
a guest was quiet upon entry but after drinking becomes loud and rude. This is a sign of which behavioral sign of intoxication?
|
relaxed inhibition
|
|
|
a guest trades up to a stronger drink. This is a sign of which behavioral category?
|
impaired judgment
|
|
|
a guest becomes visibly drowsy. This may be a sign of which behavioral category?
|
slowed reaction time
|
|
|
a guest slurs their speech. This is a sign of which behavioral category?
|
impaired motor coordination
|
|
|
offer what kind of beverage to counter the effects of alcohol dehydration?
|
water
|
|
|
what are the 2 ways to assess a guest's level of intoxication?
|
counting drinks
observing guests for physical and behavioral changes |
|
|
to count drinks accurately, you need to know what?
|
how much alcohol they contain
|
|
|
at what point do physical and behavioral changes occur when alcohol is consumed?
|
when a large amount reaches the brain
|
|
|
what is tolerance?
|
when a guest consumes a large quantity of alcohol without showing effects
|
|
|
what is one of the most important things you can do to prevent guests from becoming intoxicated?
|
offer food
|
|
|
a guest has consumed 3 12-ounce beers in an hour. How many drinks have built up in the guest's bloodstream?
|
2
The liver breaks down one of them; the others pass to the bloodstream |
|
|
what is the best type of food to help prevent intoxication?
|
fatty food
|
|
|
what the four usually acceptable forms of ID?
|
passport
military ID driver's license state ID card |
|
|
what is an ID reader?
|
a device used to validate IDs by reading info in an ID's bar code or magnetic strip
|
|
|
what is a hologram?
|
three-dimensional text and images placed on IDs to prevent tampering
|
|
|
you have a legal right to refuse service if you suspect a guest is underage, true or false?
|
true
|
|
|
military IDs and passports may be uncommon in some areas, so always use an ID checking guide to validate them, true or false?
|
true
|
|
|
an immigration card is an acceptable form of ID in some areas, true or false?
|
true
|
|
|
what are the four key determining factors that an ID is valid?
|
you must verify that it is:
valid not issued to a minor is genuine belongs to the guest |
|
|
What are the top 3 things to look for on an ID?
|
birthdate
photo signature Also that it is current check the back side for info |
|
|
what facial features can help you determine the ID belongs to the guest?
|
chin
nose eyes hairline shape of face |
|
|
what are the steps in checking an ID?
|
1. greet the guest
2. politely ask for the ID 3. verify the ID 4. seek further identification if necessary |
|
|
If the ID is in a wallet, what should you do?
|
ask the guest to remove it; hold it in your hand, examining front and back
|
|
|
when you refuse service to a minor, how should you sound?
|
Express regret
do not sound judgmental avoid embarrassing the person |
|
|
whenever you refuse service to a minor, whom should you notify?
|
the manager
|
|
|
what are the steps to take if you spot a fake ID?
|
1. refuse service
2. refuse entry 3. confiscate the ID 4. always follow company policy |
|
|
which feature is used by states to indicate that an ID belongs to a minor?
|
issuing the ID in a vertical format
|
|
|
what should do do to verify that an ID belongs to the guest?
|
compare the guest to the physical characteristics listed on the ID
|
|
|
you must stop serving alcohol if what?
|
the guest shows signs of intoxication
you are concerned about the number of drinks they've had |
|
|
when stopping alcohol service, the backup person should stand as close to the guest as possible, true or false?
|
false
|
|
|
you should call the police if an intoxicated person insists on driving, true or false?
|
true
|
|
|
guests can be served to the point of intoxication if they have a designated driver, true or false?
|
false
|
|
|
you should physically restrain a violent guest so the guest doesn't harm others, true or false?
|
false; never physically restrain a guest
|
|
|
what is the first stop when deciding to stop service?
|
alert a backup
|
|
|
when should you stop service, while the guest is drinking, or when the guest places the next order?
|
wait until the guest orders the next round before stopping service
|
|
|
what are the steps if an intoxicated guest attempts to leave the premises?
|
try to convince the guest not to drive, then make sure they have transportation
|
|
|
what should you do if a guest arrives at your establishment intoxicated?
|
try to refuse entry
make sure they aren't served alcohol ask for their keys find alternate transport |
|
|
what are the steps when working with a designated driver?
|
encourage the person not to drink
if they do, watch him or her like any other guest if they don't drink, follow your company's policy for service of free items |
|
|
to prevent injuries when handling potentially violent situations, do what?
|
notify your manager; involve your manager early
call the police separate guests from the situation |
|
|
when should you complete an incident report?
|
alcohol service was stopped
alternate transport was arranged ID was confiscated illegal activity was viewed a guest became ill |
|
|
overserving a guest who came with a designated driver is illegal, true or false?
|
true
|
