• Shuffle
    Toggle On
    Toggle Off
  • Alphabetize
    Toggle On
    Toggle Off
  • Front First
    Toggle On
    Toggle Off
  • Both Sides
    Toggle On
    Toggle Off
  • Read
    Toggle On
    Toggle Off
Reading...
Front

Card Range To Study

through

image

Play button

image

Play button

image

Progress

1/23

Click to flip

Use LEFT and RIGHT arrow keys to navigate between flashcards;

Use UP and DOWN arrow keys to flip the card;

H to show hint;

A reads text to speech;

23 Cards in this Set

  • Front
  • Back
What are the seven management processes of service design?
Service Level management
Service Catalog management
Availability management
Capacity management
Supplier management
Information Security management
IT Service Continuity management
Five Aspects of Service Design
1. new or changed servies
2. service management tools
3. business processes
4. technology architectures
5. measurement systems and metrics
A third party provider that is responsible for providing components, supplies, or services required to creat and deliver a service to a customer
Supplier
An agreement between a service provider and a customer that defines the key service targets and responsibilities of both parties.
SLA - Service Level Agreement
An agreement between the service provider and another area or department of the same organization that assits with the provision of services
OLA - Operational Level Agreement
What are the seven Service Design Processes
Service Catalog management
Information Security management
Availability management
Capacity management
IT Service Continuity management
Supplier management
Service Level management
Establishing a management framework that can initiate and manage information security
Control
Supervising and checking compliance with the information security policy
Evaluate
Identifying and creating appropriate security measures
Plan
Facilitating the use of appropriate procedures, tools, and controls
Implement
Improving the implementation of security measures and controls
Maintain
Measure and monitor components of the IT infrastructure with limited resources
Component Capacity Mangement
Collect information about new processes and service requirements, changes, improvements, and growth in existing services to create future requirements
Business Capacity Management
Manage, control, and predict the end-to-end performance and capacity of operational IT service usage and workloads
Service Capacity Management
What are the objectives of ISM (4)
Availability
Confidentiality
Integrity
Authenticity and nonrepudiation
The ISMS consists of five main elements
Maintain
Plan
Control
Evaluate
Implement
Supervising and checking compliance with the information security policy
ISMS: Evaluate
Facilitating the use of appropriate procedures, tools and controls
ISMS: Implement
Improving the implementation of security measures and controls
ISMS: Maintain
Establishing a management framework that can initiate and mange information security.
ISMS: Control
Identifying and creating appropriate security measures.
ISMS: Plan
ITSCM Lifecycle's four stages
1. Initiation
2. Requirements and strategy
3. Implementation
4. Ongoing operation
Sub processes of Capacity management
Business, Component, Service