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5 Cards in this Set
- Front
- Back
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What are the four main Service Operation Functions
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Service desk, technical management, IT Operations Management, Application Management
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This service desk type costs less than staffing local service desks and helps to consolidate processes and resources.
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Centralized Service Desk
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Relies on a staff that can be controlled and deployed from the central service desk. Contract workers on a small retainer are used.
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Virtual Service Desk
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A service desk located in your local area.
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Local Service Desk
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Two different service desks in different time zones provide 24hour care by rerouting according to shifts.
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Follow the sun service desk
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