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17 Cards in this Set
- Front
- Back
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What is the importance of doing things the pub way? |
Establishing a standard that is consistent and can be enforced corporate-wide. |
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Why do we ask every table or guest if this is their first visit to the pub? |
Be a tour guide, see if guests are familiar with menu. Guide them through the menu if they are new guests. |
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List three opportunities to become a tour guide for your guests throughout table service? |
Greeting the table and introducing them to the beverage Bible, suggesting an appetizer, guiding them through entree selections. |
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What action should be taken if you see a guest or guests seated at a table without posters or beverage napkins? |
Ask the guest if they have been helped, if not get their drink order and / or find server that has the table in their section. |
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You should check ID for anyone appearing to be blank years or younger. |
35 |
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What are the five golden rules? |
1- 60 second greet time 2- two bite 2 minute check back 3- be accessible to your tables 4- maintain pre bussing throughout dinner service 5- drink times alcoholic 4 minutes non alcoholic 2 minutes |
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Which beverages should be served on beverage napkins rather than on coasters? |
Stemware |
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Which menu items require a pre setting? |
Fish with malt vinegar, appetizers, share plates, desserts, spoons and plates |
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As a part of beverage service, which items should be included for each of the following: Iced Tea Hot Tea Coffee |
Iced Tea: glass, lemon, straw, spoon, sugar caddy Hot Tea: mug, plate, cream, sugar caddy, lemon, beverage napkin, tea bag, spoon Coffee: mug, plate, beverage napkin, spoon, cream, sugar caddy |
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Who is responsible for running food at the pub? |
Everyone |
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How do you prevent auctioning off food at a table? |
Seat numbers |
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What is the proper way to place the plate when presenting food to the guest? |
Protein on the right, side on the left. |
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What important things are accomplished as a result of pre bussing? |
The table is ready for another seating, the guests don't have to look at dirty tables around them while dining. |
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What are the five steps of guest recovery? |
1- actively listen 2- acknowledge the problem 3- apologize sincerely 4- act immediately 5- affirm satisfaction |
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What should be done if ticket times are running beyond the pub standards? |
Talk to Expo and manager |
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Which forms of payment do we accept? |
Visa, Mastercard, AMEX, Discover, Gift card, traveler's checks |
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Please fill in the time standards for the following. 1-Initial greeting at door, 2-table greeting, 3-drink order delivery alcoholic, 4-drink order delivery non-alcoholic, 5-salad soup appetizer delivery, 6-entree delivery lunch, 7-entree delivery dinner, 8-check back, 9-dessert after dinner drink delivery, 10-credit card slip change delivery. |
1: 2 minutes 2: 1 minute 3: 4 minutes 4: 2 minutes 5: 4-7 minutes 6: 8-12 minutes 7: 12-15 minutes 8: 2 minutes or 2 bites 9: 4-7 minutes 10: 4 minutes |
