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8 Cards in this Set

  • Front
  • Back
what is the decision making process?
Guest
Resteraunt
Co Workers
Management
Me
Tools of the trade.
Clean Apron
Six Pens
Lighter
Wine Opener
Notepad/order book
Infogenisis Card
Before you start shift...
uniform clean?
shoes clean?
face shaved?
got my card?
positive attitude/smile?
While greeting a guest...
Eye contact
smile
clean appearance
well groomed
good manners
consistant courtesy
pleasant voice
Things you must say and do.
Good afternoon/evening, welcome
Cocktail or wine?
Appetizers?
May I freshen your cocktail?
Is everything properly prepared?
Dessert or another drink?
Thanks, Ill take care ofthis at your convienance.
Thanks, Ill be right back with your change.
Thanks, Ill be right back with your receipt.
Table presence essentials.
posture
appearance
eye contact
tone of voice
timing
reading the table
menu knowledge
Priorities as salesperon.
delivery of hot food.
delivery of drinks.
Greeting guests
take order
check back
re-orders
deliver the check
pick up money
clear tables
coffee, tea, iced tea refills
check bathroom.
Cards accepted.
Visa, Mastercard, American Express only.