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8 Cards in this Set
- Front
- Back
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what is the decision making process?
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Guest
Resteraunt Co Workers Management Me |
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Tools of the trade.
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Clean Apron
Six Pens Lighter Wine Opener Notepad/order book Infogenisis Card |
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Before you start shift...
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uniform clean?
shoes clean? face shaved? got my card? positive attitude/smile? |
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While greeting a guest...
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Eye contact
smile clean appearance well groomed good manners consistant courtesy pleasant voice |
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Things you must say and do.
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Good afternoon/evening, welcome
Cocktail or wine? Appetizers? May I freshen your cocktail? Is everything properly prepared? Dessert or another drink? Thanks, Ill take care ofthis at your convienance. Thanks, Ill be right back with your change. Thanks, Ill be right back with your receipt. |
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Table presence essentials.
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posture
appearance eye contact tone of voice timing reading the table menu knowledge |
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Priorities as salesperon.
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delivery of hot food.
delivery of drinks. Greeting guests take order check back re-orders deliver the check pick up money clear tables coffee, tea, iced tea refills check bathroom. |
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Cards accepted.
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Visa, Mastercard, American Express only.
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