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10 Cards in this Set

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  • Back

Before beginning the "Design [training]" stage-you should think of the....

end. What is the end of result? I want learners to.....[do what]?



And how will you measure the end result? How willl you know they learn something?

What is:


Competitveness


Human Resources Management

Competitiveness: is "winning" ability to maintain and gain market share in an industry


Human Resources Manangment: policies, practices and systems that influences employees' behaviors, attitudes, and performance

Potential test question!


Who does Human Resources Management?


a) Managers; b) supervisors; c) HR professionals; d) all of the above

d) all of the above.


(almost anyone who manages employees' behavior, attitude, and performance does HRM)

What are stakeholders?


And what would be stakeholders for Apple?

Stakeholders are all parties that have an interest in seeing a company/organization succeed



Stakeholders for Apple would be: customers, the employees, industries that provide Apple their raw material

What is learning?

Acquiring skills, competencies, attitudes, or behaviors

What is human capital?

Knowledge (what?)


System understanding and creativity (why?)


Advanced skills (how?)


Motivation to deliver high quality products and services (care why)

Name: Bloom's taxomy for thinking from lowest level to highest level of thinking

1) Remembering


2) Understanding-reinstate information into own words


3) Applying-seeing how abstract information can be placed into different situations


4) Analyzing-making conections between information


5) Evaluating-judging and critiquing information


6) Creating-inventing new information

Academics would be on what end of the Bloom's taxomy? HR professionals?

Academics would be on the higher end: they are creating new information--less concern with everyday practice



HR professionals would be more into understanding and applying the information.

Formal training is what percentage of training and development? Informal training?

Formal training is only 20% of T &D


Informal training is 80%

tacit knowledge versus explicit knowledge

tacit knowledge: personal knowledge based on individual experiences that is difficult to codify/explain


e.g. whistling; maybe even 2 plus 2 equals 4; because you have experience with looking at different ways of handling this problem



explicit knowledge: knowledge that is well documented, easily articulated, and easily transferred from person to person


e.g. how to scan a document; 7 X8 (you memorized this problem)