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3 Cards in this Set
- Front
- Back
What are the three general outcomes of service requests?
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1. Done correctly
2. Done incorrectly 3. Not done / failed |
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What are the three main types of performance metrics?
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1. Response
2. Productivity 3. Utilization |
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What two things should be done with errors?
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1. Classify the errors.
2. Determine the probability of receiving each type of error. |