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55 Cards in this Set
- Front
- Back
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The Recruit Training process is an exciting, dynamic, challenging and extremely ________ experience.
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Rewarding
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In __ weeks, RTOs, Firefighters and Engineer ______, FD Managers, Field ____, Local Labor _______, and other experts educate and train new hires to be Phoenix Firefighters.
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12, Mentors, Units, Leaders
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This is accomplished through a combination of classroom sessions, hand-on __________, reading assignments, physical practice and home _____.
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Demonstrations, Study
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The Recruit Training process is physically, mentally, and emotionally demading but so is the job of a firefighter. In just 12 weeks a new hire will be required to perform as an integrated part of an _______ response ______.
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Emergency, Crew
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What is the primary focus of everything the PFD does?
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Customer Service
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Our customers design, teach, manage and ________ the TA. Both _____ and Recruits should never lose this focus.
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Appreciate, RTOs
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Customer Service is the thread that holds all areas of _______ together. It provide purpose for the training.
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Training
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In order to actualize the Mission Statement of Being Nice, Preventing Harm, and Surviving. The 4 areas of focus for recruit training are? And if any of these are not accomplished, customer service suffers.
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1. Safety
2. Technical Skills 3. Wellness for Life 4. Critical Thinking |
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Attempting to separate Safety, Technical Skills, Wellness for Life and Critical Thinking diminishes the meaningfulness of training and therefore inhibits learning. This will be exhibited by an inability to Be _____, Prevent ____ and ________.
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Nice, Harm, Survive
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Every lesson taught in the TA is taught with ______ to each of these components.
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Respect
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The PFD has some policies, rules and requirements during the Recruit Training process to provide Recruits with a fair, consistent, and ________ TA.
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Organized
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It is the intent of these rules to provide the Recruit with clarity and __________ on the expectations placed upon them.
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Understanding
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What is the Recruit expected to provide to follow these rules?
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Self-Discipline, Self-Motivation and Initiative
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1. Working hours are ____-____ hours unless stated otherwise , or unless the Recruit requests to stay late for assisted ________.
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0700, 1600, Practice
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2. Recruits shall be prepared to accept assignments at ____ hours.
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0700
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3. Absence or _______, without prior permission, is _________ behavior and may lead to disciplinary action.
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Tardiness, Unacceptable
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4. If unable to attend class for any reason, the recruit shall call and notify an RTO by ____ hours. Each RTO can be reached by ____, pager or at their ____.
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0530, Cell, Home
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5. Unusual incidents such as birth, serious _______, or family member ______, etcetera, which may result in unanticipated absence or tardiness, will be reported to their ___ as soon as possible.
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illness, Death, RTO
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6. Recruits shall follow the chain of _______: (Recruit Firefighter to RTO to _______ Chief to ______ Chief).
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Command, Division, Deputy
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7. If a Recruit receives an order that _____ with a previous order, the Recruit shall advise the person giving the second order of the conflict and then _____ with the second person's instructions.
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Conflicts, Comply
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8. Recruits shall _________ report any injury or illness to their RTO and complete the necessary forms as directed.
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Immediately
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9. Recruits contacted by any news media while on duty ____ notify an RTO immediately before answering any questions. Recruits shall ___ grant interviews without the consent of the Director of Training.
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MUST, NOT
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10. Recruits shall possess a valid Arizona ______ _______.
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Driver's License
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11. Recruits Shall park their personal ______ in designated parking areas only.
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Vehicles
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12. Recruits shall keep lockers and personal vehicles _____ at all times. the locker rooms, classroom, and _______ bay shall be kept clean at all times.
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Secured, Apparatus
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13. Refrigerators will be furnished for _______ use. It is the responsibility of the Recruit to keep it ____.
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Recruit, CLEAN
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14. the __ is a closed campus.
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TA
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15. Messages may be received for Recruits in the office 602-___-____, for referral to Recruits.
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534 0955
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16. Recruits shall address all personnel by ____ and last ____.
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Rank, Name
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17. When entering the RTO offices (2nd floor), knock ______ and wait for direction.
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Loudly
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18. Be clean and in designated ______ when reporting to the classroom or RTO office.
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Uniform
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19. Recruits shall adhere to Federal, _____ and _____ statutes and all City and Dept. rules and regulations.
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State, Local
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20. Disruptive behavior will not be ________. Recruits will not engage in behavior that may risk injury to self or others through ______ acts.
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Tolerated, Unsafe
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21. A breach of scholastic ethics by any form of ________, plagiarism or other dishonest activity is unacceptable behavior and will lead to _________.
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Cheating, Termination
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22. Anyone caught _______ personal or City property will be terminated.
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Stealing
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23. __________ is what the Fire Service is all about. All Recruits are expected to help each other during tasks including getting ready for the day and clean up.
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Teamwork
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24. Show respect for each other and to all ______ or instructors at ___ times (on and off duty).
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Crews, All
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25. Maintain an ________ rapport with all agencies.
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Excellent
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26. Be _________ at all times (on and off duty).
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Professional
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27. Do not engage in any ______ activity on FD property or while on duty, _________ may lead to termination.
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Sexual, Violation
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28. Do not engage in any ____ or alcohol use on FD property or while on duty. Violation may lead to termination.
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Drug
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29. Recruits must be well-______ and clean shaven (men) each day.
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Groomed
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30. No pagers or ____ ______ shall be worn without prior approval of an RTO.
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Cell Phones
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31. Recruits shall maintain a positive attitude and deliver excellent ______ ________ at all times.
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Customer Service
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the City of Phoenix, and all participating cities, maintain a workplace free of deiscrimination on the basis of race, ________ origin, color, ________, religion, ______, or marital status.
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National, Disability, Gender
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Additionally, the City maintains a workplace free of _______ harassment and all forms of sexual __________ and/or exploitation.
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Sexual, Intimidation
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Sexual Harassment may take forms such as posters, ________, calendars, ______, photographs, _____, gestures or comments of sexual, hostile, or degrading nature which are not appropriate within the workplace.
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Magazines, Cartoons, Jokes
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Who can be the victims of harassment?
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Both Men and Women
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Who wil take action to prevent and correct harassment?
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City of Phoenix and all participating cities
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Phoenix Regional Training Academy is commited to the success of every ______ that enters the TA
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Recruits
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We consider every Recruit our _______ and therefore focus everything we do on meeting the needs of our customers.
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Customer
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We provide a low stress; ______ learning environment designed to assist with the learning of the critical and ________ tasks required to be a Phoenix Firefighter.
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Positive, Essential
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In an environment that is low key what are the 6 expectations that are set high?
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1. Responsibility
2. Self-Discipline 3. Self-Motivation 4. Initiative 5. Enthusiasm 6. Performance |
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When a Recruit Firefighter provides a positive _______ and a willingness to _____, the RTOs will provide everything possible to help them be successful.
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Attitude, Learn
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This creates a fun ________, a successful Recruit Firefighter, and a quality __.
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Workplace, FD
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