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82 Cards in this Set
- Front
- Back
- 3rd side (hint)
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Client
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A person reciving care in a community setting; also can be used as a general term
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Client |
A person reciving care in a community setting; also can be used as a general term |
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Patient |
A person receiving care in a hospital setting |
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Resident |
A person living in a long-term facility |
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Long-term care |
Medical, nursing, and support services provided over the course of months or years to people who cannot care for themselves. Also known as chronic care or continuing care. |
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Complex care |
Refers to long-term care in some provinces. However, refers to care for clients with multi-system challenges. |
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DIPPS |
Stands for dignity, independence, preferences, privacy and safety. All clients have the right to compassionate care, which includes dignity, respect for their independence, respect for their preferences, respect for their need for privacy, and respect for their need for safety; an acronym to help support workers remember the five priorities of support work |
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Primary care nurse |
A primary care nurse is responsible for the ongoing management of the health of a client, which includes liaising with other health care team members, the client or resident, and her or his family. In a long-term care enviroment, the primary care nurse may or may not be directly involved in providing care on a daily basis. |
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Scope of practice |
The legal limits and extent of a health care worker's role. This will vary from province to province and employer to employer. |
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Support worker |
A health care worker who provides services to people who need help with their daily needs, both in facilities and in the community. |
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What is the ultimate goal of the support worker? |
The ultimate goal of the support worker is to improve the person's quality of life. |
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What is the most common community setting? |
Most common is the person's home but also include retirement homes or group homes. |
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Support workers responsibilities |
Personal care, support for nurses and other health care professionals, family support, social support, and housekeeping or home management |
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As a support worker, what ADL do you assist with? |
Assisting the client with selfcare activities that they are capable of doing. (Ex. Eating, bathing, grooming and toileting) |
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What should you consider when solving problems? |
Priorities of support work Client's viewpoint Supervisor's viewpoint Scope of practice |
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While providing personal care, who are you to obersve for and report to if any changes in the client's behaviour or health occur? |
You are to obersve for and report to the nurse. |
You are the eyes and ears to this person |
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A support worker is considered to be unregulated or regulated? |
Unregulated |
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A suuport worker's scope of practice refers to |
The legal extent of the role of a support worker; a support worker's scope of practice will vary from province to province and employer to employer |
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What are the three sources of information for your scope of practice? |
Your educational program, your employerr policies and your supervisors |
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2 regulated workers? |
Register nurse Physicians |
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3 source of info for scope of practice |
Educational program Employee policies Superior |
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Dignity |
The state of feeling worthy, valued and respected. |
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Privacy |
Keeping clients info and body unexposed. |
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Preference |
Personal choices of client |
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Safety |
Keeping clients away from harm |
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Acute stress
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Type of stress that is short in duration
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Burnout
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A state of physical, emotional, and mental exhuastion
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Chronic stress
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Ongoing stress that can lead to burnout
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Conflict
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A clash between opposing interests and ideas
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Defence mechanism
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An unconscious reaction that blocks unpleasant or threatening feelings
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Eustress
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A type of stressor that is healthy and gives one a feeling of fulfillment or other postive feelings.
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Stress
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The emotional, behavioural, or physical response to an event or situation.
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Stressor
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An event or situation that causes stress
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Anxiety
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Vague, uneasy feeling, including a sense of impending danger or harm
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Displacement
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Directing emotions toward another person or thing that seems safe rather than toward the person or things that is the source of the emotions
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Fatigue
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Extreme tiredness usually the result of mental or physical exertion or illness
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7 strategies for managing stress
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SNAPCHASelf awareNeedAssert yourselfPositive thinkingCaliming exerciseHelpAccept
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Respones to stress
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GenderPerceptionHealth
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Defense mechanisms
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Conversion: changing emotion to a physical symtopm (Hair loss)Projection: assigning ones feeling to someone or something else (Doll needs night light)Rationalization: making excuses for behaviour while ignoring the real reason. (Hearing loss but thinks people are mumbling)Reaction formation: acting opposite to what one feels (ignoring a crush)Regression: reverting back to earlier behaviours (3yo wants milk when new baby comes into family)Repression: keeping unpleasant or painful thoughts or experiences from the conscious mind(sexually abuse)Denial: refusing to accept reality (Insisting loved one is still with them)Displacement: directing emotions towards a person or thing instead of towards the source of the emotions(spouse angry at boss but gets mad at partner)
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Solving a problem
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IADMAIdentifyAnalyzeDevise Make a planApply
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Skills for decsion making
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FocusFlexibilityDecivness
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SMART
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SpecificMeasurableAchievableRealisticTimely
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Autonomy
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Having the freedom and choice to make decisions that affect ones life
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Beneficence
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Doing or promoting good
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Ethics
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The principles or values that guide us when deciding what is right and what is wrong, and what is good or bad
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Ethical dilemma
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Situation in which invloves an apparent conflict between opposing and moral choices, and choosing one would result in going against the other
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Discretion
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The ability to use responsible judgement to avoid causing distress or embarrassment to a person
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Justice
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Fair and equal treatment
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Nonmaleficence
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The ethical principle of doing no harm
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Which side should you take between a client or their family member?
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The client.
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Intentional harm
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Abuse
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Unintentional harm
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Accidental injury or negligence
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Code of ethics
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Members of the health care team have special responsibilities. Support workers dont have a formal code of ethics.Sample codes:- work within SOP still providing high quality personal care and support- need to be aware of policies and procedures of each area- provide compassion to all- value diginity and worth of all clients- support workers respect their clients choices
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Assault
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Intentionally attempting to or threatening to touch a person's body without consent, causing the person to fear bodily harm
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Battery
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The touching of a person's body without the persons consent.
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Civil laws
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Laws that deal with relationships between people
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False imprisonment
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Unlawful restraints or restictions of a persons freedom of movement
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Libel
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Making false statements that hurt the reputation of another person. Usually in print or illustrated.
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Harassment
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Troubling, tormenting, offending, or worrying a person through ones behaviour or comments
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Informed consent
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Legal condition wherby a person is given accurate and relevant information ; however support worker cant obtain consent or give medical information
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Invasion of privacy
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Violating a person's right not to have his name, photograph, private affairs, health information or any person information exposed or made public without consent
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Living will
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A document that lets the reader know ones preferences about care.
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Negligence
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Unintentional failure to act in a careful or competent manner resulting in harm to a person or damge to property
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Defamation
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Injuring of the name and reputation of a person by making false statements to a third person
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Slander
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The making of false statements that hurt the reputation of a person. Usually verbalized and have no permanent record.
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Tort
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Wrongful act comitted by an idividual against another person or the persons property
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Will
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A legal document stating a persons wishes concerning the distribution or disposal of his property
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Doss employment standard and legislation protect you from harassment?
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Yes
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Common courtesy is one way to respect a client's?
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Diginity
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Property
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A will addresses the clients wishing about personal property
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Intentional
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A worker causing harm to a person dilberately is called an intentional act
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Liable
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Being legally responsible
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4 principles of health care ethics
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BAJNBenficience: doing good(bathing when they need to bathed)Autonomy: respecting client right to make choices(client has piercings and tattoos)Justice: being fair(not picking favourites)Nonmaleficence: doing no harm(not revealing personal details to clients family members even if they want to know)
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Making an ethical decision
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Does the option respect clients wishes and preferences?Does the option treat client fairly?Does it provide long term or short term benefit?Is the option harmful?
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Legislation
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Body of laws that govern the behaviour of a countrys resident.
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Human right act is
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Provincial legislation
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What is the human righst act is intended for?
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Prevent discriminationPromote and advance human rights
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What is an act?
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Another term for a specific law; most health care acts consist of general requirements for maintaining health and safety and well being
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Advance care directives
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Legal documents that allow clients to convey their decisions about their own end of life care
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Substitute decision maker
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Clients underage and clients who are unable to make informed decisions need another person to provide consent on their behalf
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Criminal laws
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Concerned with offences against the public and against society in general
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Criminal laws
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Concerned with offences against the public and against society in general
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