• Shuffle
    Toggle On
    Toggle Off
  • Alphabetize
    Toggle On
    Toggle Off
  • Front First
    Toggle On
    Toggle Off
  • Both Sides
    Toggle On
    Toggle Off
  • Read
    Toggle On
    Toggle Off
Reading...
Front

Card Range To Study

through

image

Play button

image

Play button

image

Progress

1/14

Click to flip

Use LEFT and RIGHT arrow keys to navigate between flashcards;

Use UP and DOWN arrow keys to flip the card;

H to show hint;

A reads text to speech;

14 Cards in this Set

  • Front
  • Back
Which of the 5 styles to use?

Determined by a number of aspects:
Decision to be made

Assumptions made about the followers

Context in which the decision is being made
Which of the 5 styles to use?

How important...?
Is the technical quality of decision?

Important is follower commitment to decision?

Structured is the problem I face?

Likely is it that followers will accept decision - if I make alone?
Which of the 5 styles to use?

Do followers...?
Share my (the organization's) goal

Have sufficient information to make good decisions?

Is there conflict among follower about the BEST decision?
Rationality in Judgment ~ Bounded Rationality
Even if decision makers wanted to be rational

they are incapable due to

time constraints
Uncertainty
Personal Preferences and
Insufficient information
Rational in Judgment - Satisfying
choosing the "good enough" versus the "best"
Heuristic in Judgment
Because of bounded rationality and satisfiable,

people simplify information during decision making.

These simplification tools are called heuristics.
The Major Heuristics ~ Availability
People asses frequencies probabilities, and causality of outcome based on how many examples related to the issue are readily available in memory
The Major Heuristics ~ readily available in memory:
Successes remember more than failures
Vivid emotional events well remembered
Objective frequency is, however, not always equal to availability
Major Heuristics - Representativeness
How well doe a new problem, situation or event fit with an existing mental category that we already have

We try to match new information to existing categories
The Major Heuristics ~ Anchoring
We begin any new quest with a starting point or initial value
these starting points influence our interpretations
Organizational Culture ~ Culture Defined
Totality of socially transmitted behavior patterns, arts, beliefs, institutions and other products of human work and thought characteristic of a community
Organizational Culture - 2 levels
Values shared by members

Behavior patterns or style that EEs are encouraged to follow
Cultures can vary from weak to strong. Strong cultures...
are more resistant to change

have more predicable effects on people.
Refreezing
New comfort zone

Block paths of retreat -

Response tendency hierarchies

Congruence with organizational structure, culture and process
Rewards