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54 Cards in this Set

  • Front
  • Back
three tasks Page recommends to assist an officer with developing competencies with in the company?
develop a training library
know the neighborhood
use problem solving scenarios
Breaking down work tasks into constiuent elements?
scientific management
scientific mangagement took away the skilled craftsman and replaced them with?
a series of simplified jobs by unskilled workers
the four pricinples of scientific management?
replace rule of thumb work methods with methods based on scientific study
scientifically train, select. develop each worker
cooperate with workers to ensure methods are being followed
divide work equally between managers and workers
the humanistic approach started with the _________experiments?
hawthorne experiements by George Mayo the through
Macgregor and Maslow
McGregors study period covered what time frame?`
Depression, wwII and the 1950's
Macgregors 1960 The Human side of Enterprise summarized?
the x and y concepts of mangers motivational toolbox
Macgregors concluded worker motivation was directly linked to?
autonomy and responsibility
Macgregor concluded workers with greater autonomy are?
more motivated in their jobs
the prevailing trend in the workplace is theory?
Y
academic and business writers point out that job satisfaction and employee loyalty were lower in ? than?
lower in 2000 than 1960
which theory can be used to encourage ff creativity?
theory Y
What are three situations where a fire office must use theory x ?
high risk activity
work place conflict
near the end of negative discipline
people that are self actualizing tend to focus on>?
problems outside of themeselves and ahve a clear sense of what it true
blake and moutons mangerial grid theory assumes that every decision made and every action taken were driven by?
peoples values
attittudes
beliefs
at the individual level values are based on two fundamental concerns for results which are?
a concern for people
a concern for results
blake and mouton described five behavioral models based on?
a person position in the grid
the lowest level of concern for both results and people is the_____-style?
indifferent
the key word for indifferent style is?
neutral
the indiffernt style of manager relies heavily on?
Instrucitons and process
what are some of the accomodating managers cornerstone phrases?
lets talk about it
what can i do to help you
let me know what you think
the main weakness in a accomodating manager is that there is empasis on?
emotion and not concrete issues
the discussion itself becomes the goal
the status quo person might appear un-bias on the surface but really?
represents a narrow view that underestmates people, results, and the power of change
the sound attitude leads to a more effective work relationship based on?
whats right rather than whos right
which behavior model is preferred for a candidate to become a successful fire officer
the sound behavior model
the indifferent sees any major concern for people or results as?
unrealistic and too demanding
Who was the founder of Scientific management?
Fredrick Winslow
the humanistic management school shifted the focus from________to________
paying attention to working conditions would make them more productive??
the humanistic managment school started with what experiment?
Hawthorne experiements
what was mcgregors 1960 publication?
the human side of enterprise.
theory x and y concepts
Mcgregor concluded workers motivation is directly related to?
autonomy and responsiblity
the anticipation of significant changes in the organizations budget and cut backs can impede?
ff creativity and motivation
the grid theory assumes every decision and action is made based upon and driven by?
peopels , values, attitudes, beliefs
at the individual level these values are based upon 2 fundamental concerns that influence behavior?
concern for people and results
the lowest level of concern of Blakes/moutons managerial grid is?
indiffernt ( evade and elude)
the indifferent manager relies heavily on ?
instruction and process to avoid personal responsibility
the sound attitude lead to more effective relationships base upon?>
whats right not who
what act established collective bargaining ?
the wagner bonnery act in 1935. Forms the basis of labor relations
what act established the national labor relations board?
provisions of wagner connery
the wagner connery act defined what 5 types of unfair labor practices declared illegal?
interferring with employees in a union
stopping a union from forming
not hiring union memebers
firing union members
refusing to bargain with the union
what act was designed to modify the wagner connery act?
the taft hartley labor act of 1947
reduce power of unions
what did the taft hartley bill spell out?
fines and penalties for violations
the taft hartley act requires a ___________day cooling off period?
60 day
the most significant ff provision of the taft hartely bill is?
being ordered back to work by the president
what other things can the president due to when dealing with unions?
compel arbitrations
provide economic judicial and political pressure
the labor management reporting and disclosure act is also known as?
ladrum giffin act of 1959
what does landrum griffin act allow for?
bill of right for memebers of labor organization
what does the landrum griffin act require of unions?
to file and annual report listing assets including those of officers and employees
fredirck herzberg theory breaks the motivation process into two parts?
hygiene factors and motivation factors
hygiene factors are conditions that?
are external to the individual (pay work, conditions)
motivating factors are an individuals?
are individuals internal motivators
hygiene factors do not?
motivate individuals
the goal setting theory relies on what?
natural competitiveness of people
the equity theory suggests that employees evaluate the outcomes they receive for their inputs and compare them with?
outcomes others receive for their inputs