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25 Cards in this Set
- Front
- Back
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Social Responsibility
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management's obligation to make choices and take actions that contribute to the welfare and interests of society as well as to those of the organization
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CCC GOMES
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Acronym for eight important stakeholders in an organization.
Customers Community Creditors Government Owners Managers Employees Suppliers |
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Stakeholder
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Any group within or outside the organization that has a stake in the organizations performance. Each stakeholder has a different interest in the organization
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Discretionary Responsibility
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Top of the Triangle
Contribute to the community and quality of life. |
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Ethical Responsibility
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Second to top
Be Ethical. Do what is right |
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Legal Responsibility
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Third
Obey the law |
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Economic Responsibility
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Fourth
Be Profitable |
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Morals
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people's adherence to right or wrong behavior and right or wrong thinking. As good as one does.
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Preconventional Moral Development
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An individual acts in his or her own best interest and thus follows rules to avoid punishment or receive rewards. This individual would break moral and legal laws.
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Conventional Moral Development
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An individual conforms to the expectations of others, such as family, friends, employer, boss, or society, and upholds moral and legal laws. "What am I legally required to do?" when making an ethical or moral decision
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Principled Moral Development
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An individual lives by an internal set of morals, values, and ethics regardless of punishments or majority opinion. The individual would disobey orders, laws, and consequences to follow what he or she believes is right. This person follows the Golden Rule. "What is the right thing to do?"
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Fixed Point of Reference
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Refers to something that provides the correct action to take in any situation and never gets tailored to fit an occasion. This fixed point of reference must be separate from you; otherwise you will be changing the rules based upon your best interest in various situations. This is why your conscience is usually not your best guide to making moral and ethical decisions.
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Ethics
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the codes of moral principles and values that govern the behaviors of a person or a group with respect to what is right or wrong. Ethics set standards for what is good or bad in conduct and decision making.
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Ethical Behavior
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Refers to Treating others fairly
Being honest and Truthful Maintaining confidence and Trust Following the rules Conducting yourself in the proper manner Treating others fairly Demonstrating loyalty to company and associates Carrying your share of the work and responsibility with 100% effort |
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Misrepresentation and Breach of Warranty
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When a customer relies on a salesperson's statements, purchases the product or service, and then finds that it fails to perform as promised, the supplier can be sued.
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Robinson-Patman Act of 1936
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If a customer receives price reductions, , promotional allowances, and support while others do not, even though, under certain circumstances, this violets the Robinson-Patman Act of 1936. The act allows sellers to grant what are called quantity discounts to larger buyers based on savings in manufacturing costs.
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Price Discrimination
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refers to selling the same quantity of the same product to different buyers at different prices. This can be illegal if it injures or reduces competition.
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Tie- In Sale
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To buy a particular line of merchandise, a buyer may be required to buy other unwanted products.
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Clayton Act
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When something substantially lessens competition.
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Reciprocity
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refers to buying a product from someone if the person or organization agrees to buy from you. FDC and the Department of Justice consider this illegal.
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Cooling-off laws
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To protect consumers against the sometimes unethical sales activities of door-to-door salespeople, there is legislation at the federal state, and local levels. The Federal Trade Commission and most states have developed these laws.
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Integrity
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is honest without compromise or corruption.
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Trust
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Consistent with fact
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Character
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Integrity and trust form the attributes that make up and distinguish the organization and sales person
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Values
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Integrity, trust, and character help form the moral code of conduct toward others. Respect for the dignity of the individual is at the heart of the universal moral code referred to as "Golden Rule."
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