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11 Cards in this Set
- Front
- Back
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What is good hiring important for? |
seperation recruitment selection hiring productivity |
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What is the hiring process? |
recruitment selection socialisation |
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What are non-traditional labour pools? |
senior citizens handicap prisoners |
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What does job interviews need to be? |
reliable valid |
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Characteristics of a structured interview are? |
questions job related same questions asked answer of the questions measured using the same scale |
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What are behavioral interviews |
Asked to describe prior achievements and match those required to the job |
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What are situational interviews? |
Asked present job related hypothetical situation |
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What are STAR Questions? |
Situation Task Action Result |
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Human resource cycle |
selection and recruitment Performance management training and development facilitate motivation grow, promotion |
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What is the service profit chain |
Internal service quality employee satisfaction employee productivity, employee loyalty external service quality customer satisfaction customer loyalty profitability, revenue growth |
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What is included in a job description? |
1. job identification 2. job summary 3. job duties 4. job specifications and minimum qualifications |
