Review Exam 1

Front 1

A ______ is an activity or group of activities that takes one or more inputs, transforms and adds value to them, and provides one or more outputs for it's customers.

Back 1

process

Front 2

A process produces 5,000 units of output that yield $6 per unit. Resources contributed to this output are 200 hours of labor at $15, materials at $700 and overhead at $300. What is the labor productivity?

Back 2

25 units per hour

Front 3

True or False:
Productivity is measured as input divided by output.

Back 3

False

Front 4

All times in days
Activity Predecessor a m b
A -- 1 2 3
B -- 2 4 6
C A 3 4 5
D B 6 7 9
E C 7 9 10
F D 8 12 16
G D 2 4 7
H E,F 9 11 13

Using Table 2.5, the expected time for activity C is:

Back 4

four days.

Front 5

All times in days
Activity Predecessor a m b
A -- 1 2 3
B -- 2 4 6
C A 3 4 5
D B 6 7 9
E C 7 9 10
F D 8 12 16
G D 2 4 7
H E,F 9 11 13

What is the chance that the project will be completed within 32 days?

Back 5

About 10%

Front 6

All times in days
Activity Predecessor a m b
A -- 1 2 3
B -- 2 4 6
C A 3 4 5
D B 6 7 9
E C 7 9 10
F D 8 12 16
G D 2 4 7
H E,F 9 11 13

Which activity is on the critical path?

Back 6

Activity H

Front 7

True or False: Assemble-to-order strategy produces a wide variety of products from relatively few assemblies and components after orders are received.

Back 7

True

Front 8

A(n) ____________ is a diagram that relates a key quality problem to its potential causes.

Back 8

cause-and-effect diagram

Front 9

An accounting firm realizes it is woefully inadequate at cultivating new clients. It is allowed to observe a law firm perform the new-client cultivation process in hopes of gleaning improved methods it can adopt. This is an example of:

Back 9

functional benchmarking

Front 10

A restaurant manager tracks complaints from the diner satisfaction cards that are turned in at each table. The data collected from the past week’s diners appear in the following table.

Complaint Frequency
Food taste 27
Food temperature 9
Order mistake 5
Slow service 19
Table/utensils dirty 47
Too expensive 9

Using a classic Pareto analysis, what categories comprise 80% of the total complaints?

Back 10

Table/utensils dirty, Food taste, Slow service

Front 11

A company is interested in monitoring the average time it takes to serve its customers. An appropriate control chart would be:

Back 11

an x chart.

Front 12

A metal-cutting operation has a target value of 20 and consistently averages 19.8 with a standard deviation of 0.5. The design engineers have established an upper specification limit of 22 and a lower specification limit of 18. What is the process capability index?

Back 12

1.20