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12 Cards in this Set
- Front
- Back
- 3rd side (hint)
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Account Summary |
Phone Bill, grouped by the account codes. Used to track billing or time spent on the phone for that time period.
Shows total calls to that band, total duration and total cost. |
Billing + Time |
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Busy Channels |
Breaks down each day into half hour segments. Shows maximum & average number of lines used in said half hour. Used to see line usage.Shows total duration, max busy lines. |
Half hour |
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Busy Times |
Hour by hour visual representation of call volumes for each day. Drillable to see list of all calls in that time period. Used to see call traffic trends. Shows total calls for specified time period. |
Hourly |
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Call Analysis |
Break down the day into half hour chunks. Outlines important info about your calls. Includes a graph.Shows total/max/average inbound, outbound, answered, and abandoned calls |
Half hour |
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Call Geography |
Generates pie charts showing volume & cost. Calls are sorted by their charge band (mobile, local, international, etc) Quickly shows what calls are costing you as well as time. Total number of inbound calls, average & total duration as well as percentage of cost in pie chart along with average cost and total cost of calls. |
Pie Chart |
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Call Volumes |
Complete overview of call volumes by site, group or user. Generated a graph that shows your outbound, answered and abandoned calls broken down into hourly blocks.Shows total answered,missed and outbound calls a well as a total of all calls. |
Hourly |
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Custom Report |
Allows you to select several criteria to filter your report. Calls appear in an itemised list with each call type having their own section. Shows answered, outbound, missed, internal and tandem calls. |
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Daily Activity |
Generates a graph and table that shows all inbound, outbound and lost calls for that day. Shows total, average and average response for inbound, outbound and missed calls. |
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Enterprise Overview |
Generates bar graph and table that be used to identify areas of your site. Shows total and average duration of all missed calls. Total, total duration, average response time and average duration of all answered calls. |
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Frequent Numbers |
Generates a table that displays a list of most frequent numbers that call in and out. Shows a table with dialed number, location, number of calls, total duration and total cost. |
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Inbound Call Performance |
Generates information that can be used to see how your calls are being answered compared to your defined targets. Shows a table with an hourly breakdown of total calls. Total, total duration, average response time and maximum response time of all incoming calls. |
Hourly |
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Missed Calls |
Generates a table with bar graphs that displays what callers have and have not been responded to. Every call is given a priority based upon how many times they have attempted to call in. The callback period user definable.
Shows a table with a handled tab and a missed tab. The missed tab contains first attempted, the CLI, contact, average ring time and how many attempts, along with the priority. The handled tab contains handled time/date, CLI, contact, duration and attempts along with priority. |
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