Rehs Advanced Level Self Assessment Tool Pt. 5

Front 1

A factor in the recent convergence of interest between public health professionals and behavioral scientists is the recognition that:

Back 1

Social and cultural behaviors are important factors in the etiology and distribution of many diseases.

Front 2

In dealing with the public, sanitarians should recognize that the manner in which they communicate with individuals may produce defensive behavior. It should be emphasized that it is primarily ___ which arouses negative feelings.

Back 2

The tone of the communication.

Front 3

When citizens voice their concern to you about a public health issue, the proper course of action is to:

Back 3

make every attempt to properly educate them about the situation.

Front 4

When providing consulting services over the telephone, it is most important to be aware that:

Back 4

The first words spoken tend to condition the tone of the entire relationship.

Front 5

When interviewing persons who have suffered a foodborne illness, one should:

Back 5

inquire about any and all symptoms experienced.

Front 6

Communication researchers have analyzed the verbal and non-verbal components of communications. According to the researchers, the emotional impact of any message is:

Back 6

Mostly facial, partly vocal, some verbal.

Front 7

Feedback is a method of helping others to consider a change of behavior by giving them information about their effect on other people. Helpful feedback does not include information which is:

Back 7

imposed rather than solicited.

Front 8

Testing how well you understand another person's comments by trying to put ideas into your own words is a communication skill called:

Back 8

paraphrasing.

Front 9

Meaning may be communicated by both verbal and non-verbal behavior. In the form of non-verbal communication known as body language, liking is generally indicated by:

Back 9

Leaning toward a person or object.

Front 10

Culture is a system of shared beliefs. The major purpose of culture is to:

Back 10

increase the predictability of social life.

Front 11

A belief differs from a value in that a value expresses a:

Back 11

Positive or negative judgement about a fact or situation.

Front 12

Behavior modification refers primarily to a learning situation which:

Back 12

provides a reward for a correct response.

Front 13

In the form of non-verbal communication known as body language, probably the most effective body message is with:

Back 13

Eye contact.

Front 14

Your inspection of a nursing home indicates that the administrator has failed to comply with several regulations. What is the best way to handle this situation?

Back 14

Give the administrator the results of the investigation and explain what needs to be one.

Front 15

Conflict that arises in personal communication may be constructive except when it:

Back 15

Is an effort to protect personal turf.

Front 16

There are many factors contributing to conflict between sanitarians and operators. What is the least important factor?

Back 16

the sanitarian may be more educated than the operator.

Front 17

in investigating a noise complaint in a residential area, you find that the incident occurs at night, emanating from a garage. Your analysis indicates above allowable dBA limits. Your next step should be to:

Back 17

Talk to the owner advising him of the complaint and how to correct the problem.

Front 18

When informed of an illness that came from his restaurant, the owner becomes irate and states that he never made anyone sick, that the lab results must be wrong, and the people ill just have the flu. You:

Back 18

Explain the problems with the food handling, why it is a problem, and how the illnesses are caused.

Front 19

A technique used to facilitate the group decision-making process is known as:

Back 19

Delphi.

Front 20

To be effective, a vector control program must have the support of local officials, civic groups, and the residents and business persons in the community. What are helpful suggestions for enlisting public involvement?

Back 20

-Initiate a poster campaign in the schools.

-Design the program around a community clean-up campaign.

-Utilize the mass media to promote the project.

Front 21

Under a state's air quality implementation plan, all non-attainment areas must establish an advisory committee to study and evaluate control strategies. What is the most important function of these committees?

Back 21

Recommendations and support of the most effective strategies.

Front 22

To sustain a successful volunteer committee in the community, the leader should:

Back 22

Recognize the effort of committee members.

Front 23

Public awareness of environmental problems is often quite high. Response to the degree of an environmental problem is least dependent on a person's:

Back 23

Religious affiliation.

Front 24

You need to present information about a new safe drinking water act to citizens at a public meeting. Which of the following would be the best way to present this information?

Back 24

Explain the basic concepts of water supply sanitation and the main requirements of the new act.

Front 25

When developing a new environmental health program in housing sanitation, which of the following is most important in the early implementation of the program?

Back 25

Community support.

Front 26

Small conferences and committee work can accomplish much for environmental health. However, thy must have several qualities to be effective. What are 3 of the most important qualities for committee effectiveness?

Back 26

-An informed membership.

-Good leadership.

-Staff support.

Front 27

Environmental health problems are often unrecognized due to:

Back 27

Inadequate environmental health education efforts.

Front 28

The opening paragraph of a news release should:

Back 28

Summarize the story.

Front 29

Mass media does not cause behavior change. What two steps in the adoption of new ideas and practices probably influence behavior change?

Back 29

Awareness and interest.

Front 30

Credibility describes the level of belief which people have in a statement from a leader or agency. Credibility arises from the:

Back 30

Values of the listener.

Front 31

Public Service Announcements are often used to publicize air pollution concerns by agencies because:

Back 31

A five-minute PSA allows some in-depth treatment of the subject.

Front 32

A good PSA is designed to:

Back 32

-Get the audience's attention.

-Inform the audience.

-Compel the audience.

Front 33

If a group of citizens question the information that you provide, you should:

Back 33

Answer their questions and provide them with additional information.