• Shuffle
    Toggle On
    Toggle Off
  • Alphabetize
    Toggle On
    Toggle Off
  • Front First
    Toggle On
    Toggle Off
  • Both Sides
    Toggle On
    Toggle Off
  • Read
    Toggle On
    Toggle Off
Reading...
Front

Card Range To Study

through

image

Play button

image

Play button

image

Progress

1/8

Click to flip

Use LEFT and RIGHT arrow keys to navigate between flashcards;

Use UP and DOWN arrow keys to flip the card;

H to show hint;

A reads text to speech;

8 Cards in this Set

  • Front
  • Back
4 R's
Relevance, response, relationship, results
client satisfaction studies have roots in
consumer movement of 1960s and 70s
client satisfaction also known as
soliciting consumer feedback, exploring service acceptability
biggest problem with client satisfaction studies:
predictable positive skew
client satisfaction can differ by
type of therapy, degree of engagement in therapy, clinical outcome status
is client satisfaction an indication that needs were met?
no
positive ratings seem related to
whether a client's pretreatment expectations are met
satisfaction is correlated with
clients' length of stay in treatment