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8 Cards in this Set
- Front
- Back
4 R's
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Relevance, response, relationship, results
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client satisfaction studies have roots in
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consumer movement of 1960s and 70s
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client satisfaction also known as
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soliciting consumer feedback, exploring service acceptability
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biggest problem with client satisfaction studies:
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predictable positive skew
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client satisfaction can differ by
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type of therapy, degree of engagement in therapy, clinical outcome status
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is client satisfaction an indication that needs were met?
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no
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positive ratings seem related to
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whether a client's pretreatment expectations are met
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satisfaction is correlated with
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clients' length of stay in treatment
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