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18 Cards in this Set

  • Front
  • Back
repeating the speakers ideas or thoughts in your own words
paraphrasing
a change in tone or pitch
inflection
meaning expressed by facial expressions and body posturing
nonverbal communicating
understanding another person's feelings and motives
empathy
pulling away from a volatile situation
withdrawal
sending and recieving messages and understanding and being
communication
words you understand when you read them
recognition vocabulary
the statement or situation in which a work is used
context
a clash or struggle
conflict
check for accuracy
monitor
an informal communication
memorandum
words you use in your speech
active vocabulary
a written document sent outside an organization
buisness letter
an agreement in which each side gives up some of its demands
compromise
third party to solve disputes
arbitrator
a reaction or response to what is said
feedback
to encourage group preformance
facilitate
bargaining by persuasion rather than arrgument
negotiation