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10 Cards in this Set

  • Front
  • Back
What are the six parts of verbal communications?
Idea/concept
Encoding
Transmission
Receiving
Decoding
Interpretation
The most vital vocal element
Mirroring
The wave-like movement of your voice
Inflection
This is communicated not oly in tone, but also in phrases used
Confidence & Clarity
There is great power in this control
Volume
The strength of emotion that is projected along with the words that you say
Intensity
How can you improve the level of inflection in yur voice
All of the above
Which is an active listening technique
Prepare in advance
What name is given to a factor that influences the communications process
A filter
N/A
N/A