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10 Cards in this Set

  • Front
  • Back
Which contact should the support professional log
All of the above
Which contact is an example of screen-human harmony
Recording contact details while interacting with the customer
Which of these is a benefit of a conference call
All of the above
Why should support professionals employ a "journalism standard"
Because they should record just factual information
A customer contact to the support center can average anywhere from
$12 to $25 dollars
The three (3) communication channels
Visual
Auditory
Kinesthetic
TBD
TBD
TBD
TBD
TBD
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TBD