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10 Cards in this Set
- Front
- Back
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The real meaning in a message lies in the word used
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False
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It is necessary to adapt your writing and use of words for each specific CST you talk with
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True
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The primary objective of any message is to accomplish a goal
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True
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When discussing CST issues, it is always better to use a passive voice
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False
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You should apply a passive voice when writing procedural or information
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False
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Using general words are better than using specific words
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False
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You always want to leave a positive image of yourself and organization
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True
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"Furniture" as in a "piece of furniture" is an example of a concrete and accurate word
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False
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TBD
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TBD
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TBD
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TBD
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