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10 Cards in this Set

  • Front
  • Back
The real meaning in a message lies in the word used
False
It is necessary to adapt your writing and use of words for each specific CST you talk with
True
The primary objective of any message is to accomplish a goal
True
When discussing CST issues, it is always better to use a passive voice
False
You should apply a passive voice when writing procedural or information
False
Using general words are better than using specific words
False
You always want to leave a positive image of yourself and organization
True
"Furniture" as in a "piece of furniture" is an example of a concrete and accurate word
False
TBD
TBD
TBD
TBD