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27 Cards in this Set
- Front
- Back
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6 Behaviors of Groups
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1. know each other by name
2. considerable interaction 3. influence each other 4. members are define themselves as members and are definable as members (from outsiders) 5. common goals, interests, benefits 6. there is leadership |
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Three types of roles
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Task roles
personal roles problem roles |
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Influential factors of Group Communication
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1. Cohesiveness
2. Norms 3. Roles 4. Conformity 5. Groupthink 6. Advocacy 7. Conflict 8. Groups as Systems 9. Group Leadership |
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Factors Affecting Group Communication
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1. Approachability
2. Commitment 3. Participation styles |
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The three Special Groups
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1. Quality Circles
2. Self-managing Teams 3. Affinity Groups |
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Task roles
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information agent
elaborator initiator administrator |
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personal roles
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harmonizer
gatekeeper sensor |
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Problems roles
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blocker
avoider recognition seeker isolator dominator free rider detractor digressor socializer |
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Causes of Groupthink
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being out of touch
being out of order being overruled being out of resources |
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Symptoms of Groupthink
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attitude towards superiority
close-mindedness pressure towards uniformity |
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How to minimize Groupthink
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encourage open discussion
have individuals/subgroups evaluate group discuss group w/outsiders meetings for objections be culturally diverse |
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types of advocacy
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devil's advocate - opposing view
Dialectical Inquiry - opposition with solution |
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Types of Groups leadership
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Trait
Style Functional Situational |
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Phases of Situational Leadership
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Directing phase
coaching supporting delegating |
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leadership that involves adapting behaviors to situation at hand
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Situational Leadership
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style of leadership in which groups rise to occasion and preform needed leadership functions
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Functional leadership
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participation styles
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authoritarian-leader makes decision
laissez faire- group makes decision participative- leader and group make decision |
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employees that meet on reg basis during work to improve quality control and job methods
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Quality Circles
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small groups who share responsibility for significant task
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Self-managing groups
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group of 8-12 in organization that meet to exchange info, ideas, and experiences in supportive atmosphere to grow personally and professionally
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Affinity Groups
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Functions of Informative Speeches
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Sharing Ideas
Shaping perceptions Setting Agenda Describe, explain, demonstrate |
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Formats of Informative Speeches
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Briefings
Reports Training Presentations Meetings |
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Purposes of Persuasive Presentations
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Reinforce
Refute Change Call to Action |
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Formats of Persuasive Presentations
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Sales presentation
Proposal Motivational Speech Crisis Situation |
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Monroe's Motivational Sequence
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1. Gain Attention
2. Details of need/problem 3. How to satisfy the need 4. Visualize the satisfying the need 5. Call to Action |
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Process of Persuasion
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Awareness
Interest Evaluation Trial Adoption |
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Dimensions of Source Credibility
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Trustworthy?
Competent? Dynamic? |
