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20 Cards in this Set
- Front
- Back
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communication apprehension
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an individual's level of fear or anxiety associated with either real or anticipated communication.
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what % of all communication is listening?
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53%
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in a survey of 400 people, what were the top 2 skills human resources people wanted?
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speaking and listening
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what are the 5 elements of the listening process?
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1) hearing
2) attending 3) understanding 4) responding 5) remembering |
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what is hearing?
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physiological response to sound
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what is attending?
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paying attention
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what is understanding?
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making sense of what you hear
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what are trigger words?
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words that promote a strong emotional reaction (i.e. subjects such as religion, feminism, racism)
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how much do we remember of what is said immediately afterward?
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50% (half)
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how much do we remember of what is said 8 hours later?
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33% (one third)
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what is the thinking speaking ratio?
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the theory that our brains can process 500 words per minute, and can produce 125 words per minute.
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what is motivation?
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you want to do it; it matters.
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what is empathy?
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taking the other person's perspective
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what are the 2 biggest factors to being a good listener?
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motivation and empathy
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what is the criteria for a good speech topic?
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meaningful to the audience, important and interesting to you, relevant to the audience, something you understand, fits time allocated, not trivial, not overly technical, has a single focus, and fresh.
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what is culture?
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totality of learned accumulated experience that is socially transmitted from generation to generation.
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how many resources should you use for your speech? (minimum)
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3
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what are the ways to deliver a speech?
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memorized, transcript, and extemporaneous
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what % of communication is non-verbal?
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80%
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what are the ways to organize a speech?
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chronological (timeline)
topical (main subjects) spatial (heading in a certain direction) |
