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20 Cards in this Set

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  • Back
communication apprehension
an individual's level of fear or anxiety associated with either real or anticipated communication.
what % of all communication is listening?
53%
in a survey of 400 people, what were the top 2 skills human resources people wanted?
speaking and listening
what are the 5 elements of the listening process?
1) hearing
2) attending
3) understanding
4) responding
5) remembering
what is hearing?
physiological response to sound
what is attending?
paying attention
what is understanding?
making sense of what you hear
what are trigger words?
words that promote a strong emotional reaction (i.e. subjects such as religion, feminism, racism)
how much do we remember of what is said immediately afterward?
50% (half)
how much do we remember of what is said 8 hours later?
33% (one third)
what is the thinking speaking ratio?
the theory that our brains can process 500 words per minute, and can produce 125 words per minute.
what is motivation?
you want to do it; it matters.
what is empathy?
taking the other person's perspective
what are the 2 biggest factors to being a good listener?
motivation and empathy
what is the criteria for a good speech topic?
meaningful to the audience, important and interesting to you, relevant to the audience, something you understand, fits time allocated, not trivial, not overly technical, has a single focus, and fresh.
what is culture?
totality of learned accumulated experience that is socially transmitted from generation to generation.
how many resources should you use for your speech? (minimum)
3
what are the ways to deliver a speech?
memorized, transcript, and extemporaneous
what % of communication is non-verbal?
80%
what are the ways to organize a speech?
chronological (timeline)
topical (main subjects)
spatial (heading in a certain direction)