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26 Cards in this Set
- Front
- Back
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Abstraction ladder
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A range of more to less abstract terms describing an event or object
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Accenting
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Nonverbal behaviours that emphasize part of a verbal message
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ACCOMODATION
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A Nonassertive response style in which the communicator submits to a situation rather than attempt to have his or her needs met.
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Active listening
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Restating a speaker’s thoughts and feelings in the listener’s own words. Also known as Paraphrasing.
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Advising response
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A helping response in which the receiver offers suggestions about how the speaker should deal with a problem.
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Affinity
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The degree to which persons like or appreciate one another
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Ambiguous response
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A disconfirming response with more than one meaning, leaving the other party unsure of the responder’s position.
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Ambushing
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A style in which the receiver listens carefully in order to gather information to use in an attack on the speaker.
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Analyzing statement
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A helping style in which the listener offers an interpretation of a speaker’s message.
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Androgynous
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Possessing both masculine and feminine traits.
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Apathy
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A defense mechanism in which a person avoids admitting emotional pain by pretending not to care about an event.
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Assertion
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A direct expression of the sender’s needs, thoughts, or feelings, delivered in a way that does not attack the receiver’s dignity
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Attending
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The process of filtering out some messages and focussing on others.
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Attribution
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The process of attaching meaning to behaviour.
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Avoiding
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A stage of relational development, immediately prior to terminating, in which the parties minimize contact with one another.
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Behaviour
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Observable actions that can be interpreted as communicative messages.
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Behavioural description
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An account that refers only to observable phenomena.
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Body orientation
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Type of nonverbal communication characterized by the degree to which we face toward or away from someone.
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Bonding
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A stage of relational development in which the parties make symbolic public gestures to show that their relationship exists.
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Breadth
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First dimension of self-disclosure, involving the range of subjects being discussed.
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“But” statements
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Statements in which the word “but” cancels out the expression that preceded it.
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Certainty
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Attitude behind messages that dogmatically imply that the speaker’s position is correct and that the other person’s ideas are not worth considering. Likely to generate a defensive response.
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Channel
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The medium through which a message passes from sender to receiver.
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Chronemics
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The study of how humans use and structure time.
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Circumscribing
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A stage of relational development in which partners begin to reduce the scope of their contact and commitment to one another.
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Cliché
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A ritualized, stock statement delivered in response to a social situation.
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