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26 Cards in this Set

  • Front
  • Back
Abstraction ladder
A range of more to less abstract terms describing an event or object
Nonverbal behaviours that emphasize part of a verbal message
A Nonassertive response style in which the communicator submits to a situation rather than attempt to have his or her needs met.
Active listening
Restating a speaker’s thoughts and feelings in the listener’s own words. Also known as Paraphrasing.
Advising response
A helping response in which the receiver offers suggestions about how the speaker should deal with a problem.
The degree to which persons like or appreciate one another
Ambiguous response
A disconfirming response with more than one meaning, leaving the other party unsure of the responder’s position.
A style in which the receiver listens carefully in order to gather information to use in an attack on the speaker.
Analyzing statement
A helping style in which the listener offers an interpretation of a speaker’s message.
Possessing both masculine and feminine traits.
A defense mechanism in which a person avoids admitting emotional pain by pretending not to care about an event.
A direct expression of the sender’s needs, thoughts, or feelings, delivered in a way that does not attack the receiver’s dignity
The process of filtering out some messages and focussing on others.
The process of attaching meaning to behaviour.
A stage of relational development, immediately prior to terminating, in which the parties minimize contact with one another.
Observable actions that can be interpreted as communicative messages.
Behavioural description
An account that refers only to observable phenomena.
Body orientation
Type of nonverbal communication characterized by the degree to which we face toward or away from someone.
A stage of relational development in which the parties make symbolic public gestures to show that their relationship exists.
First dimension of self-disclosure, involving the range of subjects being discussed.
“But” statements
Statements in which the word “but” cancels out the expression that preceded it.
Attitude behind messages that dogmatically imply that the speaker’s position is correct and that the other person’s ideas are not worth considering. Likely to generate a defensive response.
The medium through which a message passes from sender to receiver.
The study of how humans use and structure time.
A stage of relational development in which partners begin to reduce the scope of their contact and commitment to one another.
A ritualized, stock statement delivered in response to a social situation.