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19 Cards in this Set
- Front
- Back
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single purpose facility
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designed for one sport/activity only (swimming pool, bowling alley, Coors Field)
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multipurpose facility
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hosts a variety of events such as concerts, motocross races, truck pulls, etc.
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nontraditional facilities
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have been increasing in growth due to the global appeal of high risk activities (indoor rock climbing walls, in-line skating rinks, skateparks)
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privatization
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moving the management of facilities from the public sector to private companies or organizations
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risk management
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the control of financial and personal injury loss from sudden, unforseen, unusual accidents and intentional torts
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facility director
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has overall responsibility for the entire facility
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operations manager
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responsible for all personnel, procedures, and activities related to the facility
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event coordinator
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responsible for managing individual events held in the facility
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planning, coordinating, staging, and evaluating the event
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4 components to ensure a successful event...
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scheduling, negotiating, coordinating, staging, settling with the promoter, cleaning up and evaluating
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7 steps needed for an effective event management plan
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scheduling the event
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(1st major pre-event task)
-entails a reservation process in which events are planned according to the philosophy of the city |
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negotiating the event
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(2nd major pre-event task)
-discussing the terms of the contract with a representative of the event, usually the promoter |
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coordinating the event
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(3rd major pre-event task)
-providing specific venue and equipment needs as requested by the promoter or appropriate representatives |
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boilerplate
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a generic document that uses standard language and a fill-in-the-blank format
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work order
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a document that illustrates all requirements of the event
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attitude, being well informed, courtesy
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ABCs of customer service
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staff training, emergency planning, ensuring accessibility for spectators with disabilities, procedures for ejecting disruptive people, having an efficient communication system, and using effective signage
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6 components of a crowd management plan
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settling with the promoter
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involves reconciling the revenues vs. the expenses and dividing any resulting profit between the promoter and the facility representative according to the split determined during the preliminary negotiation phase
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event cleanup and evaluating the event
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two things that need to happen after an event
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